Department:02405 WFBMG Wake Forest Health Network: Greensboro Church Street - Surgery: Neurosurgery
Status:Full time
Benefits Eligible:Yes
Hours Per Week:40
Schedule Details/Additional Information:Clinic Hours, 8a-5p
Pay Range:$38.20 - $57.30
Essential Functions- Partner with the physician co-leader and leadership team to drive performance across financial results, revenue cycle, patient satisfaction, employee engagement, and quality metrics.
- Oversee daily practice operations including patient scheduling, registration, insurance verification, clinical workflows, EMR documentation, coding, and charge capture.
- Ensure accurate coordination of specialty referrals, ancillary services, and pre-certifications.
- Manage front-end collections including co-pays and co-insurance, supporting strong revenue cycle performance.
- Ensure compliance with regulatory, licensing, and accreditation standards, as well as organizational policies and procedures.
- Foster effective communication through daily huddles, team meetings, and ongoing collaboration with providers and staff.
- Analyze and leverage data to identify opportunities for improvement in patient care, operational efficiency, and satisfaction outcomes.
- Champion effective utilization of EMR systems (e.g., Epic) to support preventive care, disease management, and meaningful use initiatives.
- Lead recruitment, onboarding, and retention of high-performing team members.
- Provide coaching, performance feedback, and development opportunities to staff.
- Optimize staffing models, assign responsibilities, and manage schedules based on patient volume and staff competencies.
- Oversee budgeting, billing, collections, and cost-containment strategies to ensure financial health of the practice.
- Maintain compliance and competency in point-of-care testing (waived and non-waived), following all applicable regulations.
Education, Experience & Requirements- Education:
- High School Diploma or GED required
- Bachelor's Degree strongly preferred
- Experience:
- Minimum of 1 year of experience in a medical practice required
- Experience managing staff required
- Experience managing billing, collections, and financial processes in a healthcare setting preferred
- Experience with software platforms preferred
- Skills & Abilities:
- Strong written and verbal communication skills
- Proficiency in EMR systems and healthcare operations
- Demonstrated leadership, critical thinking, and problem-solving abilities
- Ability to manage multiple priorities in a high-volume, deadline-driven environment
- Skilled in handling sensitive and emotionally complex situations
- Bilingual skills are a plus, depending on patient population
- Schedule & Shift Details
Our Commitment to You:Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more - so you can live fully at and away from work, including:
Compensation- Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
- Premium pay such as shift, on call, and more based on a teammate's job
- Incentive pay for select positions
- Opportunity for annual increases based on performance
Benefits and more- Paid Time Off programs
- Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
- Flexible Spending Accounts for eligible health care and dependent care expenses
- Family benefits such as adoption assistance and paid parental leave
- Defined contribution retirement plans with employer match and other financial wellness programs
- Educational Assistance Program
Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.
