We are seeking a high-ownership Amazon Program Manager to serve as the critical link between our brand partners, merchandising, and content teams. You will be responsible for architecting and maintaining the escalatory frameworks that protect our presence on the Amazon Marketplace. Your goal is to transform reactive troubleshooting into proactive, scalable systems that drive Week-over-Week (WoW) growth and maintain a gold standard of brand excellence.

How will you achieve success:

• Process Architecture: Design and optimize escalatory frameworks and SOPs to resolve recurring Amazon Marketplace frictions, specifically pricing suppression.
• Performance Tracking: Develop data-driven mechanisms to analyze Second-Level Responses and monitor WoW/DoD performance fluctuations.
• Strategic Reporting: Build structured reporting suites to track internal request volumes, SLA compliance, and project milestones.
• Stakeholder Leadership: Define and lead solution ideation for key stakeholders when new brand-driven opportunities or challenges arise.
• KPI Management: Own the definition and maintenance of business performance KPIs to ensure marketplace health and brand excellence.
• B2B Program Expansion: Scope and validate untapped B2B programs through ROI analysis to prioritize long-term business benefits.
• Relationship Management: Deepen internal and external partnerships, acting as the primary point of contact for resolving high-stakes marketplace issues.
• Strategic Documentation: Author white papers and gap analyses to advocate for support or systemic changes from external partners.

What experiences will help you in this role:

• Data Proficiency: Advanced expertise in Excel and SQL. You don't just pull data; you translate complex datasets into actionable trends and business narratives.
• Amazon Ecosystem Expertise: Proven experience navigating internal Amazon systems and teams (Vendor Central/Seller Central/Brand Registry) to resolve high-stakes issues.
• Financial Acumen: A clear, demonstrable understanding of how to calculate ROI and prioritize initiatives based on business impact.
• Systems Thinking: A track record of building "repetitive processes"-turning one-off fixes into scalable, automated, or documented workflows.
• Communication: Exceptional ability to articulate complex technical or operational gaps to non-technical stakeholders through both verbal updates and formal white papers.

$0 - $0 a year

In an effort to Make Spreetail Better, we hire people that are aligned with our values and are passionate about pursuing ecommerce excellence. We believe the right person can learn what is needed to succeed in their role, so we encourage job applicants to apply even if you don't meet all the qualifications listed. We are looking for diverse backgrounds and perspectives, so we don't require college degrees and welcome non-linear career paths. If this role highlights your experience and gets you excited - please apply!

What you can expect from us:
• We provide the flexibility to take care of yourself. Spreetail operates in a work culture that promotes results and encourages taking time off when needed. In addition to a generous vacation policy, we also offer paid time-off for your wedding week, paid parental leave and support for parents of growing families.
• We celebrate accomplishments. Each year at Spreetail is a milestone with the opportunity to receive special gifts, swag store credit, or donations to a nonprofit of your choice. We also recognize people pursuing impacts with Spreetail Spotlight Awards.
• We care about your Health & Wellness. Spreetail works hard to enhance the employee experience through benefit programs and perks that provide meaningful support. We offer affordable medical, dental and vision plans with coast-to-coast coverage. We also provide free telehealth and on-demand mental health resources.
• We create the opportunity to revolutionize your community. We encourage Spreetailers to give back and make a social impact, and we offer paid time off to do it.

To qualify for Work Your Way, eligible applicants must reside in one of the following states:

Alabama, Alaska, Arizona, Arkansas, Florida, Georgia, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Mississippi, Montana, Nebraska, Nevada, New Hampshire, New Mexico, North Dakota, Ohio, Pennsylvania, Rhode Island, South Dakota, Tennessee, Texas, Utah, West Virginia, and Wyoming.

Please be aware of scammers. Spreetail will only contact you through Lever or the spreetail.com domain. Spreetail will never ask candidates for money during the recruitment process. Please reach out to [email protected] directly if you have any concerns.

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We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.