Work You'll DoAs an Amazon Connect Developer, you'll be a hands-on contributor for designing, configuring, and building Amazon Connect contact center capabilities. You'll translate requirements into contact flows and integrations, partner closely with client stakeholders and project leadership, and collaborate closely with onshore/offshore developers. You'll apply AWS best practices to produce secure, reliable solutions and support testing, releases, and early-life stabilization.
The Team Our Sales & Service offering drives global customer transformation by designing and implementing innovative sales and service experiences. We blend strategy, technology, and creativity to solve complex challenges, bringing customer strategies to life and creating new markets.
Qualifications Required: - 3+ years of overall experience in IT/software delivery, including delivering enterprise contact center or cloud solutions end-to-end
- 1+ years of hands-on Amazon Connect implementation experience (contact flows, routing/queues, IVR, integrations, testing and cutover)
- Bachelor's degree in Computer Science, Engineering, or equivalent work experience
- Ability to travel up to 50% on average, based on the work you do and the clients and industries/sectors you serve
- Limited immigration sponsorship may be available
Preferred : - Experience leading Amazon Connect and other Contact Center as a Service (CCaaS) solution implementations, including integrations to common desktop applications such as Salesforce, SreviceNow, Oracle, or SAP.
- Experience with contact center technology strategy, multi-channel routing, self-service applications, outbound campaign management, work force management, and artificial intelligence in customer service
- Amazon Connect Chat and/or Tasks, outbound campaigns, and integration with CRM/ITSM platforms
- Experience with Amazon Lex and/or speech analytics, plus Connect reporting (CTR analysis, real-time/historical metrics)
- Telephony/SIP and contact center migration experience
- AWS certifications (e.g., AWS Certified Developer/Architect) or Amazon Connect-specific training
- Strong understanding of SDLC methodologies (Agile, SCRUM, RUP, other)
The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $87,000 to $160,000.
You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.
#Customer_US
#SS_US
