Role Overview
We are looking for an Amazon Connect / AWS Developer to design, build, and optimize cloud-based contact center solutions. This role focuses on developing Amazon Connect environments, integrating AWS services, and ensuring performance, scalability, and reliability across implementations.
Key Responsibilities
Architecture & Design
Design and build Amazon Connect solutions, including contact flows, IVR systems, and routing strategies
Integrate Amazon Connect with AWS services such as Lambda and DynamoDB
Support scalable and efficient solution architecture
Development & Implementation
Develop AWS-based solutions using Java and Node.js
Build and deploy infrastructure using CloudFormation or Terraform
Apply AWS security best practices across all implementations
Performance & Monitoring
Monitor system performance using AWS tools such as CloudWatch
Optimize reliability, scalability, and system performance
Ensure high availability of contact center environments
Documentation & Support
Maintain clear and up-to-date technical documentation
Provide troubleshooting and ongoing support for existing solutions
Collaboration
Work with cross-functional teams including IT, security, and operations
Communicate effectively with stakeholders to gather requirements and provide updates
Required Skills
AWS & Cloud Experience
Strong experience in AWS architecture or cloud engineering
Hands-on expertise with Amazon Connect and related AWS services, including:
Lambda, DynamoDB, S3, Lex, Polly, IAM, Kinesis, CloudWatch, CloudFront, Redshift, Pinpoint, Step Functions, Secrets Manager, Cognito, Comprehend, Transcribe, Elasticsearch, and Direct Connect
Development
Proficiency in Java and Node.js
Experience with Infrastructure as Code (CloudFormation or Terraform)
Security & Monitoring
Solid understanding of AWS security best practices
Experience with monitoring, logging, and performance optimization tools
Nice to Have
Experience with additional AWS services
Familiarity with Agile or Scrum environments
AWS certifications (Solutions Architect, Developer, etc.)
Why Join Connex
Work with a highly skilled and collaborative team
Hybrid flexibility in the Greater Toronto Area
Opportunity to grow within a fast-moving, technology-driven environment
Apply Now
If you're passionate about building scalable cloud solutions and working with modern contact center technology, we'd love to hear from you.
