SUMMARY: Assist the Manager - Tariffs and Training in providing member companies, consultants, interexchange carriers, billing vendors, and other industry players with training, guidance and support in all aspects of NECA's tariffs. RESPONSIBILITIES/TASKS: 1. Assist and support the Manager - Tariffs and Training: Provide consultation and correct interpretations for all NECA tariffs for member companies and consultants in assigned geographic area to ensure accurate access billing. Conduct Exchange Carrier (EC) training at remote locations. 2. Maintain Tariff #4 database. Provide ECs, consultants and regional personnel with Tariff #4 training and support. Oversee updates and manage discrepancies to ensure the accuracy of Tariff #4 information. 3. Provide region staff with information about issues related to tariff items to ensure uniform understanding and application of NECA's tariffs and accurate access billing. 4. Bi-annually, manage the regional Access Market Survey. Assist headquarters in developing and testing the survey and data in the database. Supervise regional survey input in to the database and manage discrepancies with other databases. 5. Perform other duties as assigned. SUPERVISORY: EDUCATION: Bachelor's degree LICENSES &/OR CERTIFICATES: None required EXPERIENCE: 0 Minimum of 2 years of experience in Customer Service, Training and spreadsheet and word processing. Minimum of 3-4 years of overall experience. KNOWLEDGE, SKILLS & ABILITIES REQUIRED: 0 Strong verbal and written skills in both formal and informal settings 0 Ability to lead/moderate conferences, work well in teams and be able to direct/coordinate work among teams 0 Must possess strong analytical skills to develop solutions to problems, create methods, procedures, short and long- range plans/decisions, formulating budgets, and the like 0 Must be able to build and maintain customer relationships 0 Must be able to provide customer service and technical support 0 Must possess platform/presentation skills to deliver training. WORKING CONDITIONS: Normal office environment Travel up to 35% of time HAZARDS: Those found in a professional office Location 10th%ile 50th%ile 90th%ile GA, MO, NE $68,900 $86,500 $109,000