Who we are looking for:This position supports Alpha client relationships in North America. The role requires understanding of middle office services and platforms to manage extensive customer interaction and internal interaction across support functions to enhance the State Street client experience. Ability to solve complex/multi-discipline business and relationship queries and support of a variety of client business management responsibilities. Candidate proactively develops and maintains external relationships with our clients and key internal stakeholders. Develops understanding of client's strategies and seeks business solutions to meet their needs. Leads the development of departmental objectives and oversees implementation of process improvements.
What you will be responsible for: As Alpha Services - Assistant Vice President you will
- Collaborate with and support internal teams in maintaining service levels and addressing a wide range of business issues
- Champion inquiries from / issues raised by clients and various State Street organizations and follow through to ensure that client facing problems and issues are addressed.
- Assist with change management with clients where needed.
- Influence opportunities to increase quality, productivity and control related to the service delivery model in Alpha Services.
- Collaborate with STT's front, middle and back-office operations to ensure quality and provide input on plans to enhance operations.
- Oversee client facing issues including Operational Control Framework issues, reporting outages, operational incidents and reputation or risk impacting workstream items.
What we value:These skills will help you succeed in this role:
Problem Resolution:- Ultimately responsible for the success of issue resolution.
- Anticipate critical risks and exposures and facilitate mitigation.
- Persuade or influence internal groups, as necessary, to achieve desired results.
Communication:
- Strong verbal and oral communication skills are a must - ability to persuade and influence colleagues at all levels.
- Ability to prepare, present and lead discussions on key issues and subjects.
Process Expertise & Leadership:- Oversee and recommend best practices and educate others on their implications.
- Operate with little supervision in a complex environment
- Exhibit leadership and mentorship skills within and outside the team
- Division-wide impact/ influence
Time Management:- Knowing how to assess risks and prioritize accordingly
- Being able to sequence tasks for yourself and your team
Education & Preferred Qualifications- BS/BA degree required
- 5-6 years of financial services experience, in relationship, operational, technology, product management, or project capacity, middle office knowledge preferred
- Strong sense of ownership, organization and leadership
- Ability to collaborate and influence others
- Strong written and communication skills and ability to present to both clients and senior internal management.
- Must be deadline oriented with ability to analyze and resolve daily issues
Salary Range: $80,000 - $140,000 Annual
The range quoted above applies to the role in the primary location specified. If the candidate would ultimately work outside of the primary location above, the applicable range could differ.
Employees are eligible to participate in State Street's comprehensive benefits program, which includes: our retirement savings plan (401K) with company match; insurance coverage including basic life, medical, dental, vision, long-term disability, and other optional additional coverages; paid-time off including vacation, sick leave, short term disability, and family care responsibilities; access to our Employee Assistance Program; incentive compensation including eligibility for annual performance-based awards (excluding certain sales roles subject to sales incentive plans); and, eligibility for certain tax advantaged savings plans.
For a full overview, visit https://hrportal.ehr.com/statestreet/Home.
