This is a Position-Based Test conducted in accordance with CSC Rule 111A. Learn more about the City's hiring process here: https://careers.sf.gov/knowledge/process/

Specific information regarding this recruitment process is listed below:

• Application Opening: 08/17/2026
• Application Deadline: Apply immediately. Application filing will be open at least through Monday, 08/31/26 at 5:00 PM (PDT) and will close any time thereafter.
• Compensation: $149,656 to $190,996 annually

Under general management, the Airport Duty Manager (ADM) reports to the Managing Director of Airport Services. As the principal representative of the Airport Director, the Airport Duty Manager oversees all Airport activities and, as directed, is responsible for the coordination of all Airport divisions/sections. In the absence of more senior management, the Airport Duty Manager assumes responsibility for the function, operations, and physical maintenance of the entire Airport complex and represents Airport management during emergencies 24 hours per day.

You are excited about this opportunity because you will:

1. Coordinate and manage all operational activities of airport staff to ensure the safety and security of passengers, tenants, and employees; direct influence over the performance of all airport operational staff including terminals, security, airfield, baggage, parking facilities, remote property, and landside operations on a shift by shift basis; coordinates with SFPD, Security Operations Center (SOC), security vendor, and TSA to ensure security procedural compliance and manage security events including evacuation, facility searches, and re-screening.
2. Identify potential problems and initiate corrective actions to minimize impact to the traveling public; coordinate resolution of issues with senior management, tenants, government officials, and other airport users; determine work priorities and deadlines; delegate to appropriate airport personnel to accomplish objectives; respond to complaints from staff, airlines, tenant, concessions, and the general public to resolve concerns and support the Airport's mission.
3. Conduct briefings with senior staff and shift briefings with all department management to provide critical information to all areas; directs the use of tenant communication tools including updates to Passur and Everbridge to provide routine and emergency information to airlines and other stakeholders; advise Communications staff during Airport critical events including content of each incident communication.
4. Coordinate scheduling, scope of work and safety issues with stakeholders on all construction and maintenance projects to insure minimal operational disruption; monitor all construction activity occurring in "active" terminals to address safety and customer satisfaction concerns; conduct safety spot checks of all Airport facilities; respond, assess, and fix security issues to prevent violations and fines as related to Code of Federal Regulations (CFR) [redacted].
5. Respond and manage the airport facility including the Emergency Operations Center during emergencies; coordinate support activities for routine and non-routine situations requiring the cooperation of federal, state, and local agencies; assist SFPD-AB with managing the transient program by actively monitoring facilities, admonishing individuals, signing citizen arrest forms, updating the Airport's data file, and appearing in Court.
6. Represent the Airport Director and Senior Staff during emergencies; serve as the Senior Leader on duty and the Airport media spokesperson during off hours.
7. Manage access to Special System Rooms (SSR) and sensitive support areas to prevent any unauthorized access; verify tenant, maintenance, and construction crew credentials, tools, liquids, and materials to ensure compliance with security regulations; manage special events including film shoots, VIP, Government Affairs escorts by notifying all stakeholders, providing consulate assistance, and coordinating activities.
8. Monitor and approve the use of common-use equipment including gates, checkpoint equipment, ticket counters, jet bridges, baggage handling systems, and baggage carousels to ensure critical equipment is available during irregular operations or emergencies; monitor the efficiency of security checkpoint lines (line wait compliance), passenger screening equipment, queuing systems, and checked baggage equipment to support the airport's goals and customer service expectations.
9. Manage tarmac delay program to ensure compliance with Federal guidelines by interacting with Federal Aviation Administration (FAA) and airlines to provide alternate gates and/or bus operations; monitor ground transportation traffic flow to ensure sufficient resources for customers and help enforce provider compliance; and monitor AirTrain and BART services to ensure service levels and resolution of outages; monitor the issuance of Notice to Airmen (NOTAMS) to reflect changing airfield conditions and/or hazards to air traffic.

Please note that incumbents in this classification may be required to perform duties as listed in the class specification, which can be found on DHR's website: https://careers.sf.gov/classifications/?classCode=0923&setId=COMMN

Nature of Work: Position requires rotating shifts/days off - encompasses 24 hours/7 days a week shift coverage, including weekends and holidays. Position also requires prolonged standing and walking, and occasional squatting, kneeling, and climbing. Working conditions may necessitate working at sites with noise greater than 90 decibels; may include heights, streets, and roadways.

Qualifications

1. Education: Possession of a baccalaureate degree from an accredited college or university AND
2. Experience: Five (5) years of professional-level airport/aviation work experience in customer service, facilities, or operations at a medium to large airport AND
3. License and Certification: Possession of or ability to obtain a valid California Class C driver's license prior to employment.

Education Substitution: Additional qualifying full-time work experience (2000 hours equal one year) as described above may substitute up to two (2) years of the required education. One (1) year of work experience equals to 30 semester units or 45 quarter units.

One-year full-time employment is equivalent to 2,000 hours (2,000 hours of qualifying work experience is based on a 40-hour work week). Any overtime hours that you work above 40 hours per week are not included in the calculation to determine full-time employment.

Applicants must meet the minimum qualifications requirement by the final filing date unless otherwise noted.

Desirable Qualifications:

The stated desirable qualifications may be considered at the end of the selection process when candidates are referred for hiring.

• Two (2) years of supervisory experience in planning, directing, and/or managing of airport facilities and/or aviation operations.
• Excellent oral and written communication skills.
• Ability to conduct press interviews.
• Experience in responding to and coordinating airport emergencies and incidents of all types.
• Experience with heavy coordination of airport/airline operations with the responsibility for the overall management of the operations in a specific airport/station.
• Possession of certificate(s) of completion for Incident Command System (ICS) classes (100, 200, 300, 400, 700, and 800).

Verification

Every application is reviewed to ensure that you meet the minimum qualifications as listed in the job ad. Review SF Careers Employment Applications for considerations taken when reviewing applications.

Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at https://careers.sf.gov/knowledge/experience-education/.

Note: Falsifying one's education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

SELECTION PROCEDURES

After application submission, candidates deemed qualified must complete all subsequent steps to advance in this selection process, which includes the following:

Supervisory Test Battery (Weight: 40%)

Candidates who meet the position minimum qualifications will be invited to participate in a computer-based examination designed to measure competencies in job-related areas which may include but not be limited to:

• Problem Solving
• Leadership
• Decision Making
• Interpersonal Skill
• Human Resources Management
• Team Building
• Communication
• Conflict Management

For more information about this Supervisory Test, please click here.

NOTE: A passing score must be achieved on the Supervisory Test Battery in order to continue in the selection process. This is a standardized examination, and therefore, test questions and answers are not available for public inspection or review.

Scores attained on the Supervisory Test Battery will be valid and 'banked' for three years, starting from the date of the examination. This means that, during this three-year time period, you will not be required to take the Supervisory Test Battery. The Supervisory Test Battery may be used for many other classes; therefore, your test score may be applied to one or more of these classes if you choose to apply to future recruitments. If the selection process for the future announcement is held within one year of the date of this examination and it includes the Supervisory Test Battery, your score will be automatically applied to that announcement. However, after one year, you have the option to either (a) apply your test score to the other announcement or (b) re-take the Supervisory Test Battery. Re-testing is permitted no sooner than one year from the date of the examination and only in association with your eligibility for another announcement for which the Supervisory Test Battery is used. Please note that, should you re-test, your re-test score would become your official score since it is the most recent.

Supplemental Questionnaire: (Weight: 60%)

Applicants who achieve a passing score on the Supervisory Test Battery will be sent a Supplemental Questionnaire. The Supplemental Questionnaire (Behavioral Consistency Questionnaire) is designed to measure the knowledge, skills and abilities required for this position. All candidates' responses to the Supplemental Questionnaire are subject to verification. All relevant experience, education and/or training must be included in the responses in order to be reviewed in the rating process.

A passing score on both the Supervisory Test Battery and the Supplemental Questionnaire must be achieved in order to be placed/ranked on the eligible list. Candidates will be placed on the eligible list in rank order according to their final score.

NOTE: Applicants who meet the minimum qualifications are not guaranteed advancement through all of the steps in the selection procedure.