Cognizant

AIA - Service Line Sales Specialist

Cognizant$110K — $130K *
Business Services
11 - 15 years of experience
Job Overview by Ladders

Qualifications

  • 5-7 years managing complex sales, service, and marketing engagements
  • Advanced analytics and data interpretation skills
  • 12-16 years in service delivery or similar roles
  • Ability to translate business needs into structured delivery plans
  • Strong communication and negotiation skills for stakeholder management
  • Experience with service management frameworks for operational improvement

Responsibilities

  • Oversee end-to-end service delivery for complex sales and marketing engagements
  • Coordinate teams to align solution delivery with business goals using data analytics
  • Drive continuous improvement by analyzing service metrics and customer feedback
  • Manage stakeholder expectations through regular forums and updates
  • Monitor service processes across sales, customer service, and marketing for seamless integration
  • Implement standardized delivery frameworks and governance models to enhance predictability
  • Guide teams in using analytics to optimize customer engagement and revenue outcomes

Benefits

  • Opportunities for career growth and advancement
  • Support for professional development and certification
  • Flexible working arrangements that promote work-life balance
  • Access to analytics tools and resources that enhance decision-making
  • Diverse and inclusive work environment fostering innovation and collaboration
Full Job Description
Job Summary

Service Delivery Manager role focused on overseeing end to end delivery of sales service and marketing domain solutions with strong expertise in analytics. The role ensures consistent service quality drives measurable business outcomes and optimizes hybrid operations for day shift engagements with global stakeholders while aligning delivery with organizational strategy and customer expectations.

Responsibilities
  • Oversee service delivery for complex sales service and marketing engagements by ensuring consistent adherence to agreed scope quality and timelines across hybrid day shift operations
  • Coordinate cross functional teams to align solution delivery with business goals in sales service and marketing domains while promoting data informed decisions through advanced analytics practices
  • Drive continuous improvement initiatives by analyzing service performance metrics and customer feedback to identify delivery gaps and implement corrective actions that enhance operational efficiency
  • Manage stakeholder expectations by conducting regular review forums creating clear status updates and negotiating realistic commitments that sustain trust and transparent collaboration
  • Monitor end to end service processes across sales pipelines customer service workflows and marketing campaigns to ensure seamless integration and minimal disruption to business operations
  • Implement standardized delivery frameworks governance models and documentation practices that improve predictability reduce operational risk and support scalable growth for the organization
  • Guide teams in leveraging analytics insights to optimize campaign effectiveness customer engagement and revenue outcomes ensuring each engagement contributes measurable value to the business
  • Collaborate with product sales service and marketing teams to translate business needs into actionable delivery plans that balance resource capacity quality standards and strategic priorities
  • Enforce compliance with organizational policies regulatory requirements and data protection practices while managing service delivery activities for internal and external stakeholders
  • Evaluate performance of service delivery processes through service level tracking root cause analysis and trend reporting and use findings to refine operational models and resource allocation
  • Coordinate incident and issue management by prioritizing critical items ensuring timely resolution and maintaining clear communication with impacted stakeholders throughout the remediation cycle
  • Champion adoption of analytics tools and dashboards within delivery teams to enable proactive monitoring forecasting and decision making that strengthen overall service reliability
  • Align delivery outcomes with company purpose by ensuring solutions in sales service and marketing domains improve customer experience create business value and contribute positively to society through responsible use of data


Qualifications
  • Possess strong experience in managing complex engagements across sales service and marketing domains with deep understanding of business processes customer journeys and operational dependencies
  • Demonstrate advanced proficiency in analytics and data interpretation including experience with reporting visualization and performance measurement that supports strategic business decisions
  • Bring proven background of 12 to 16 years in service delivery or similar roles managing hybrid work models and coordinating day shift operations across diverse cross functional teams
  • Show capability to work with sales service and marketing stakeholders to convert business requirements into structured delivery plans with clear milestones risk assessments and expected outcomes
  • Exhibit strong communication and negotiation skills in handling escalations conducting governance meetings and maintaining alignment between operational teams and senior management
  • Display experience in applying frameworks for service management and process improvement such as industry standard practices for incident problem and change management tailored to organizational needs


Certifications Required

No.



Additional employment information
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.

About Cognizant

TriZetto is Powering Integrated Healthcare Management. With technology solutions touching more than half the U.S. population today, TriZetto is uniquely positioned to drive the convergence of core benefit administration, care management and constituent engagement. TriZetto provides premier information technology solutions that enable payers and other constituents in the healthcare supply chain to improve the coordination of benefits and care for healthcare consumers.

Cognizant Careers

Join the vibrant team at Cognizant, a leading provider of information technology, consulting, and business process services. Cognizant is not just a company; it's a community where innovation, leadership, and diversity are valued and where every team member is encouraged to thrive.

Work You’ll Do

At Cognizant, we are dedicated to helping the world's leading companies build stronger businesses — not just for today but for the future. This commitment to growth and sustainability is what makes Cognizant a unique place to advance your career.

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Whether you're looking for an entry-level position or a more senior role, Cognizant offers a plethora of job opportunities that could be perfect for you. Our hiring process is designed to be transparent and engaging, ensuring that every candidate is able to showcase their skills and potential fully.

Innovative Work

Join a team where innovation is at the core of everything we do. Cognizant’s professionals are not just part of a company; they're part of a groundbreaking environment that combines technology, insights, and leadership to foster innovation across global industries.

Internship Programs

Kickstart your career with Cognizant’s internship programs. These opportunities allow you to gain hands-on experience, develop your professional skills, and network with experts in your field. An internship at Cognizant is a stepping stone to full-time employment and a chance to see how your studies apply in the real world.

Professional Growth and Development

Cognizant is committed to the professional growth of its employees. With access to cutting-edge training, leadership programs, and diversity initiatives, you can build a career that’s equipped for the demands of tomorrow’s business landscape.

Benefits and Culture

Our employees enjoy a range of benefits designed to support their physical, financial, and emotional well-being. Cognizant’s culture is built on a foundation of respect and inclusivity, where everyone’s contribution is valued. Join us and be part of a team that celebrates diversity and is driven to make a positive impact on the world.

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Networking and Interviews

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Learn more about Cognizant
Size
340,400 employees
Market Cap
$28.7 billion
Industry
Net Income
$1.3 billion
Founded
1994
5 Year Trend
+6.5%
Revenue
$16.6 billion
NASDAQ

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