Your roleAs an AI Voice Experience Designer, you'll embed with our most strategic Agentic AI Early Access customers to help bring their AI agents into production. You'll own the end-to-end customer experience-shaping how an AI agent sounds, behaves, and performs until it consistently resolves real customer conversations.
You'll work closely with Professional Services, Product, Engineering, and our Agent Experience Design team to tune agent behavior, refine voice and personality, improve conversational fluency, and deliver measurable business outcomes. Beyond individual customer deployments, you'll help identify patterns that improve the product for every future customer.
This position reports to our Professional Services organization and is a remote, customer-facing role requiring travel as needed.
What you'll do- Own the end-to-end AI agent experience for assigned Early Access Program (EAP) customers, from implementation through production readiness.
- Partner directly with customers to understand their business, workflows, and success criteria, translating those needs into agent behavior.
- Configure and tune AI agents by selecting voices, refining personas, optimizing prompts, and improving conversational performance.
- Continuously improve agent fluency through pronunciation tuning, text normalization, domain-specific language optimization, and conversational refinement.
- Drive customer deployments to defined quality standards, including consistency, fluency, latency (CFL), resolution rates, and containment targets.
- Analyze live conversations, identify opportunities for improvement, and rapidly iterate agent behavior based on customer feedback and production performance.
- Collaborate closely with Product, Engineering, and Agent Experience Design teams to surface learnings that improve the platform for all customers.
- Serve as a trusted advisor throughout the customer journey, ensuring customers are confident deploying AI agents into production.
Skills you'll bring- Experience leading customer-facing implementations, deployments, or solution delivery for complex technical products.
- Strong understanding of conversational AI, large language models (LLMs), prompt engineering, or AI agent behavior.
- Experience working with text-to-speech (TTS), conversational design, voice interfaces, or natural language processing is highly desirable.
- Excellent written communication skills with the ability to craft natural, consistent AI personalities and conversational experiences.
- Strong customer consulting and relationship management skills, with the ability to navigate ambiguity and build trust with executive stakeholders.
- Analytical mindset with experience using metrics and customer feedback to improve product outcomes.
- Comfortable working in fast-paced, early-stage environments where rapid iteration and experimentation are expected.
- Willingness to travel to customer sites as needed.
- Experience supporting customers in regulated or high-complexity industries such as healthcare, financial services, or legal is a plus.
Why Join Dialpad- Work at the center of the AI transformation in business communications
- Build and ship agentic AI products that are redefining how companies operate
- Join a team where AI amplifies every employee's impact
- Competitive salary, comprehensive benefits, and real opportunities for growth
We believe in investing in our people. Dialpad offers competitive benefits and perks, cutting-edge AI tools, and a robust training program that help you reach your full potential. We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection. Our exceptional culture, repeatedly recognized as a Great Place to Work, ensures that every employee feels valued and empowered to contribute to our collective success.
Don't meet every single requirement? If you're excited about this role and possess the fundamental traits, drive, and strong ambition we seek, but your experience doesn't meet every qualification, we encourage you to apply.
