Amazon

AI Strategic Business Development, Customer Experience, Amazon Connect Applied AI Solutions

Amazon • $162K — $220K *
Seattle, WA 98115In-Person
Information Technology
5 - 7 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • 5+ years in Go-To-Market, Business Development, Sales, or Consulting.
  • 5+ years of customer-facing leadership in Business Application Technologies.
  • 5+ years of experience in infrastructure or cloud technology.
  • Proven ability to develop strategies that influence organizational leadership decisions.
  • Fluency with enterprise AI use cases in Customer Experience.

Responsibilities

  • Build trusted relationships with C-suite executives and leaders.
  • Develop and execute GTM and sales strategies for AI customer experience.
  • Drive alignment across diverse stakeholders to facilitate GTM and strategic pursuits.
  • Capture customer insights to influence product development.
  • Create scalable programs to address challenges and stimulate growth.
  • Serve as a subject matter expert in Amazon Connect AI.
  • Lead initiatives that enhance GTM capabilities and operational excellence.

Benefits

  • Comprehensive health insurance (medical, dental, vision, prescription).
  • 401(k) matching.
  • Paid time off and parental leave.
  • Flexible Spending Accounts.
  • Mental Health Support and Employee Assistance Program.
Full Job Description
Application deadline: Jul 6, 2026

This position is part of the AWS Specialist and Partner Organization (ASP), where Specialists own the end-to-end go-to-market strategy for their respective technology domains, providing the business and technical expertise to help our customers succeed. Together, they provide customers with the expertise and scale needed to build innovative solutions for their most complex challenges.

AWS is seeking a Strategic Business Development Manager, AI Customer Experience to define and execute GTM and sales strategies that enable strategic customers to transform their businesses with Amazon Connect Customer. Amazon Connect Customer works backward from the needs of customers to provide a broad array of AI customer experience services. These services deliver personalized experiences across all channels (voice, email, chat, IVR) utilizing flexible access to data and applications to deliver exceptional customer and agent experiences.

The Strategic Business Development Manager, AI Customer Experience, will define, execute, and own GTM and sales strategies that drive adoption and revenue of Amazon Connect within its most strategic customers. You will be responsible for building and owning key programs and initiatives that accelerate customers' ability to deliver transformational business outcomes with AI through Amazon Connect. You will use data, customer insights, and business acumen to navigate complex customer engagements and orchestrate cross-functional stakeholders to achieve common goals.

Key job responsibilities
• Build trusted relationships with C-suite executives and business leaders within the most strategic Amazon Connect Customer customers, partners, and prospective customers
• Develop, execute, and own GTM and sales strategies focused on AI in customer experience to grow adoption of Amazon Connect Customer and AWS Applied AI Solutions
• Drive alignment across diverse stakeholders including specialist sales, product, solution architecture, customer success, marketing, and the AWS field to orchestrate Connect GTM and strategic pursuits
• Capture customer insight to influence product roadmap for Amazon Connect Customer and AWS Applied AI Solutions
• Create scalable programs and best practices to unblock challenges and drive growth
• Serve as an Amazon Connect AI subject matter expert supporting broader internal teams
• Lead cross-functional initiatives that improve Amazon Connect's GTM capabilities, operational excellence, and business rhythms

A day in the life

You'll dive deep into Amazon Connect adoption data, market trends, and customer insights to identify growth opportunities, then translate those insights into actionable GTM strategies. You will develop and execute GTM and sales strategies within strategic Amazon Connect customers and prospects. You will earn trust with customer C-suite executives as a thought leader in AI Customer Experience.

Your day involves collaborating with both internal stakeholders-sales leaders, product teams, solution architects, customer success, marketing, and partner, etc, and external stakeholders - enterprise C-Suite executives, line-of-business VPs, procurement, and finance - to drive cross-functional alignment that delivers customer outcomes with Amazon Connect's AI capabilities.

BASIC QUALIFICATIONS

- 5+ years of Go-To-Market, Business Development, Sales, or Consulting experience

- 5+ years of customer-facing leadership experience with Business Application Technologies, including Customer Experience, Artificial Intelligence, CRM, Customer Data Applications, Contact Center-as-a-Service, EUC, Supply Chain, Encrypted Communications, and/or Communications Services

- 5+ years of experience in infrastructure or cloud technology such as Compute, Edge, Artificial Intelligence, Security, Hybrid, and/or Networking

- Experience developing strategies that influence leadership decisions at the organizational level

PREFERRED QUALIFICATIONS

- Experience negotiating complex deals with customers and partners or equivalent

- Fluency with enterprise AI use cases in Customer Experience, Sales, Service, and/or Marketing

- Experience relationship building and influencing at the C-level of Fortune 500 customers

- Leadership experience in the CX or AI industry

- Experience working with new product/service development teams and their outbound functions

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, NY, New York - 162,700.00 - 220,200.00 USD annually

About Amazon

Audible is a provider of spoken audio information and entertainment , on the Internet. They provide premium spoken audio content, such as audio versions of books and newspapers and radio programs, that is delivered over the Internet and played back on personal computers and hand-held electronic devices. The Audible service allows consumers to purchase and download their content from their Website, store it in digital files and play it back on personal computers and electronic devices. More than 15,000 hours of audio content are available on their Web site, including audio versions of books, periodicals and radio programs. Several manufacturers have agreed to support and promote the playback of their content on their hand-held audio-enabled electronic devices.

Amazon Careers

Joining Amazon presents an unparalleled opportunity to become part of a vibrant team pushing the boundaries of innovation and growth in the global marketplace. As a leader in e-commerce, technology, and logistics, Amazon offers a variety of job opportunities that cater to a range of skills and professional interests. Work You’ll Do At Amazon, every day is an opportunity to collaborate with the brightest minds in technology and business to redefine what’s possible. Whether you’re interested in software development, marketing, human resources, or customer service, Amazon has a position waiting for you. Transform the way the world shops and innovates with our diverse and inclusive team. Amazon is not just a company; it’s a community where you can drive real change and contribute to projects impacting millions globally. Lead with Innovation and Leadership Amazon is the perfect place to enhance your leadership and innovation skills. Our culture encourages pushing the envelope and imagining the unimaginable. Here, you will lead projects that challenge the status quo and define new industry standards. Work with a team that values diversity and is committed to creating an inclusive environment. Our leadership is focused on harnessing the collective power of unique perspectives to foster growth and innovation. Explore Amazon’s Employment Benefits Amazon’s commitment to its employees extends beyond just career growth. We offer competitive benefits, including health care, parental leave, and diversity training, ensuring that our team not only excels professionally but also enjoys well-being and security. Internship and Networking Opportunities Start your career with an Amazon internship and gain hands-on experience that matters. Our internships provide a gateway to full-time employment and an opportunity to network with professionals across various sectors of the company. Future-Proof Your Career With Amazon, your career path is filled with numerous opportunities for advancement. Our learning and development programs are designed to nurture your professional growth and keep you at the forefront of industry trends. Stay Connected Join Our Team Discover the job opportunities at Amazon that match your skills and interests. We are constantly on the lookout for passionate, curious, and innovative team players ready to make a difference. Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. Job Alert Emails Customize your subscription to receive job alerts, the latest news, and insider tips tailored to your preferences. Explore the exciting and rewarding career opportunities that await at Amazon. Amazon is more than just a company—it’s a platform for building a promising future. Whether you’re starting or looking to advance your career, Amazon offers the resources, support, and network you need to succeed. Join us, and be a part of our continuing mission to be Earth's most customer-centric company.
Learn more about Amazon
Size
1,608 employees
Market Cap
$832.6 billion
Industry
Retail & Consumer Goods
Net Income
$21.3 billion
Founded
1994
5 Year Trend
+28.1%
Revenue
$386 billion
NASDAQ
AMZN
* Ladders Estimates

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