AI Solutions Engineer (Customer Adoption)

Motion

• $90K — $110K *
Enterprise Technology
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 5-7 years of experience in a customer-facing role
  • Technical aptitude to build with AI tools
  • Strong marketing knowledge relevant to paid social and creative strategy
  • Excellent relationship-building skills with the ability to establish trust
  • Ability to work collaboratively with diverse teams
  • High level of curiosity and agency to drive projects forward
  • Comfortable wearing multiple hats depending on project needs.

Responsibilities

  • Build packages to facilitate customer onboarding and adoption of Runneth
  • Partner with Product and Engineering to resolve technical blockers
  • Gather insights from the Customer Success team to develop new use cases
  • Support the internal marketing team by applying Runneth for their projects
  • Collaborate with influencer partners for successful product adoption
  • Evolve into an ongoing customer relationship role while maintaining hands-on involvement
  • Test and validate package effectiveness with customers.

Benefits

  • Competitive compensation package with equity for all employees
  • Health benefits available from day one
  • Monthly health and lifestyle stipend to support well-being
  • 20 days of paid time off per year
  • Remote-first work environment with optional hybrid flexibility
  • Chances for professional impact in a rapidly growing company
  • Participation in annual team offsites and summer company retreats.
Full Job Description
About the role

We believe the next great marketer isn't a bigger team, it's one sharp person with serious leverage. We built Runneth, the AI operating system for marketing teams, on that bet, and this role is the proof.

Our customers' journey with Runneth runs from first chat to Runneth being woven into how their whole team works. We measure that journey in usage depth, and we shorten it by building packages: repeatable, installable setups that make Runneth genuinely useful from day one. As our Solutions Engineer, you'll build those packages with a focused group of customers, prove what works, then scale it.

It's a unique mix of relationship building, marketing, and technical problem solving. Initially, you'll lean heavily into hands-on adoption and use case building. As that work matures, the role may lean further into customer success and ongoing relationship ownership, while continuing to stay close to the technical work, jumping back into building as the needs of Runneth and our customers evolve.

What you'll be doing

  • Build the packages that take a customer from their first Runneth chat to Runneth running across their whole team
  • Partner closely with Product and Engineering to ensure technical blockers are solved to successfully launch the packages
  • Work closely with our CS team to understand what customers need and translate those learnings into new use cases to build and test
  • Ensure we dogfood our own product by supporting our internal marketing team (content, creative strategy, and growth) on their specific use cases
  • Collaborate with influencers partners so they can successfully adopt Runneth leading to positive word of mouth
  • As the role evolves, take on more ongoing customer relationship and adoption responsibilities while staying close to hands-on building


Our ideal fit brings

  • A unique combination of skills: Strong customer relationship skills, technical aptitude to get hands-on with AI tools, and enough marketing knowledge to understand paid social and creative strategy (or the learning speed to pick it up).
  • Strong relationship skills: You're a people person at heart. You know how to build trust, ask the right questions to understand what customers and internal team members actually need, and work alongside them to get to a great outcome
  • High agency and curiosity: Excited about doing whatever it takes to get the job done - can easily flow from conversations with the dev team to translating this to customer needs
  • AI skills: You build with AI, you don't just use it
  • Comfort wearing multiple hats: Some periods will lean more heavily into customer relationships, others into hands-on building and problem-solving. You're comfortable leaning in wherever you're most needed


What you'll love about Motion

  • Competitive compensation package: We offer competitive compensation, including equity for all employees, health benefits from day one, a monthly health and lifestyle stipend to support your well-being, 20 days of PTO, and a $1,500 work-from-home stipend.
  • Remote-first with hybrid flexibility: We're a remote-first company with team members spanning Canada, the U.S., and beyond, but also have office spaces in four main hubs, Toronto, Montreal, Vancouver, and Porto, for optional hybrid work.
  • Growth that speaks for itself: Motion has strong product-market fit, 2.5x YoY growth, second-time founders with deep industry knowledge, and $30M in Series B funding to fuel our momentum.
  • Opportunity for impact: You'll be joining at an especially exciting moment for Runneth, with the chance to directly shape how customers adopt the product and how we scale what works.
  • Award-winning team: We're a low-ego, high-performing team that was just ranked #19 on G2's list of Best Canadian Software Companies for 2026.
  • Team connection:
    • Virtual: Day-to-day, we use Roam, an AI-powered virtual office platform that makes spontaneous collaboration, quick chats, and working sessions easy across our remote team.
    • In-person: Outside of the option to work from one of our offices, our team gets together for a team offsite once a year, plus a company retreat every summer.


We closed out 2024 with a $30M Series B raise and strong signals from our customers. In 2025, we built the foundational capabilities our customers rely on, setting the stage for what's to come. In 2026, we're building forward from that foundation, taking what we learned to market in a deeply AI-native way.

The direction is clearer, the stakes are higher, and there's a lot left to build.

A note on location: We're looking to hire someone based in Canada or the United States, but are open to exceptional candidates in other locations. If this position excites you and you believe you'd be a strong fit, we encourage you to apply!

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