Location : San Francisco, United States (Hybrid - 3 Days In Office)
The Role We're looking for an AI Solution Consultant to join our dynamic team with a primary focus on post-sales implementation. We are open to varied experience levels across post-sales; this role blends hands-on delivery with light pre-sales support. As an AI Agent Solutions Consultant at Relevance AI, you'll help Enterprise customers leverage AI agents to solve core business problems.
Using our low-code/no-code platform (and code where it counts), you will co-design, architect, and develop production-grade AI agents at Enterprise scale. You will also be an evangelist and enabler of our technology - driving technical success, product adoption, and measurable outcomes during high-impact implementations with our most important customers.
This is an exciting opportunity for someone passionate about agentic AI, creative problem-solving, and working directly with customers to transform their businesses with intelligent automation.
We practice always-on hiring as we scale the Solutions Consulting team and regularly add exceptional talent to our growing group.
Your impact- Lead post-sales implementations end-to-end (discovery 10 design 10 build 10 UAT 10 launch 10 hypercare), owning scope, delivery, customer enablement, and business impact.
- Build and integrate production AI agents with customer systems via REST/GraphQL, webhooks, and events; handle auth (OAuth2/JWT), data mapping, and robust error handling.
- Configure agent workflows, prompts, tools, and retrieval/RAG; establish evaluation, guardrails, and reliability standards for quality and safety.
- Develop lightweight Python automations and custom connectors/middleware to meet integration needs.
- Set up observability (logging, metrics, tracing, alerting) and create clear runbooks, playbooks, and technical documentation.
- Provide Tier 2/3 troubleshooting and root-cause analysis; drive durable fixes and continuous improvement post-go-live.
- Enable and train customers to be self-sufficient builders on the Relevance AI platform through workshops, onboarding, co-development sessions and best practices sessions.
- Act as a strategic partner by channeling customer insights to Product; influence roadmap and reusable solution patterns.
- Identify expansion opportunities with Customer Success based on delivered value and measurable outcomes.
- Support implementation efforts pre-sales (20%) with targeted discovery, use case selection and implementation planning.
What We're Looking For - 4+ years in Solutions/Professional/Implementation (Enterprise preferred).
- Strong Python and API integration skills (REST/GraphQL, OAuth2, webhooks, OpenAPI; Postman/Insomnia).
- Hands-on with LLMs: prompt design, RAG, embeddings, vector DBs, orchestration (e.g., LangChain/LlamaIndex), and major model providers.
- Able to translate business needs into pragmatic technical solutions; excellent customer communication.
- Experience building productionizing use cases on low-code SaaS and/or AI platforms.
- Cloud and delivery fundamentals (AWS/GCP/Azure, Git, Docker, CI/CD, secrets); familiarity with security/privacy (e.g., SOC 2, data residency).
- Customer-first mindset, bias to action, and continuous learning.
- Nice to have: RFP/security questionnaire responses, solution diagrams, SOW/LOE contributions.
- Occasional travel to customer sites might be required.
Benefits - Health Insurance Contribution - Relevance AI contributes to the cost of individual medical, dental, and vision insurance for employees.
- 68d Commuter Benefits - Save on your commute with pre-tax deductions for transit and parking expenses
- Unlimited Annual Leave - Flexible time off policy to rest, recharge, and take care of what matters most
- ESOP - Employee Stock Ownership Plan so you can grow with the company
- AI Productivity Benefit - Get up to $1200 USD/year to spend on AI tools, courses, and learning resources that help you work smarter and grow your skills
- Parental Leave - We offer 12 weeks of paid parental leave for all eligible new parents, and an additional 6 weeks for the birthing parent
- Milestone Merch - Celebrate your work anniversaries with customised Relevance AI swag
- Food, Drinks & Community - Stay energised with free breakfasts, healthy snacks, and a fully stocked fridge of drinks. Enjoy team lunches provided every Tuesday, Thursday and Friday, plus Uber Eats dinners and regular catered office meals throughout the week. As the home of the AI workforce, we also host vibrant community events featuring thought leaders, industry partners, and the wider tech community.
- a9e Quarterly Team Events - Build stronger connections through fun, meaningful team bonding experiences every quarter
- f3d3 Social Clubs - Share your hobbies and interests by joining or starting a club with your teammates. From hiking and chess to board game nights and social committee activities-there19s something for everyone!
- Sonder EAP - Access 24/7 mental health and wellbeing support through Sonder, our Employee Assistance Program
Work Authorization: At this time, we are not able to sponsor visas or transfer immigration status for candidates applying to U.S.-based roles. You must be authorized to work in the United States without current or future sponsorship.
