TeleTech

AI Software Engineer

TeleTech$86K — $198K *
Information Technology
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 5-7 years experience in software engineering with an emphasis on AI and machine learning applications
  • Proficient in Python, C++, Java, or Scala programming languages
  • Familiarity with cloud platforms like AWS or Azure and containerization tools such as Docker or Kubernetes
  • Experience using Git for version control and CI/CD processes
  • Understanding of prompt engineering and context management
  • Ability to interact with AI/ML models and databases using APIs
  • Bachelor's degree or equivalent experience in relevant field, with TS/SCI clearance

Responsibilities

  • Automate client workflows using AI technologies
  • Design and modify software systems based on scientific analysis
  • Develop secure and error-resistant code
  • Document AI design and development activities
  • Evaluate and mitigate issues in machine learning models
  • Create AI tools and techniques to meet organizational goals
  • Research and implement best practices in AI and machine learning

Benefits

  • Comprehensive health, life, and disability insurance
  • Tuition assistance and professional development opportunities
  • Paid leave and work-life balance programs
  • Recognition awards for exceptional employee performance
  • Support for dependent care and retirement plans
Full Job Description
AI Software Engineer
The Opportunity:

As an AI Software Engineer, you know that good software is more than just a nice-looking interface plus data. Today, you need to develop user-focused solutions that increase organizational efficiency and enable better decision-making. Booz Allen is the leading provider of AI services to the nation, and we're looking for a software engineer like you to create artificial intelligence and machine learning solutions that help solve our client's toughest problems.

On our team, you'll help create and implement complete end-to-end solutions that modernize client systems. You'll ensure that your team's solutions consider the broader ecosystem and operating environment as well as future functionality and enhancements. Additionally, you'll build upon your skill set in areas like workflow automation using AI.

Ready to transform analytic and planning systems for the better with AI technology?

What You'll Work On:
  • Use AI to implement automation of client workflows.
  • Design, develop, and modify software systems using scientific analysis and mathematical models to predict and measure outcome and consequences of design.
  • Develop secure code and error handling.
  • Perform secure programming and identify potential flaws in codes to mitigate vulnerabilities.
  • Ensure that AI design and development activities are properly documented and updated.
  • Assess and address the limitations of methods to deliver machine learning models.
  • Design and develop machine learning models to achieve organizational objectives.
  • Design, develop, and implement AI tools and techniques to achieve organizational objectives.
  • Determine methods and metrics for quantitative and qualitative measurement of AI risks so that sensitivity, specificity, likelihood, confidence levels, and other metrics are identified, documented, and applied.
  • Research the latest machine learning and AI tools, techniques, and best practices.
  • Use models and other methods for evaluating AI performance.
  • Write and document reproducible code.
  • Maintain current knowledge of advancements in DoD AI Ethical Principles and Responsible AI.


Join us. The world can't wait.

You Have:
  • Experience designing, modifying, developing, writing, and implementing software programming applications using agile methods
  • Experience writing applications using Python, C++, Java, or Scala
  • Experience with cloud platforms such as AWS or Azure and containerization tools such as Docker or Kubernetes
  • Experience with collaboration and version control using Git, code reviews, branching strategies, and CI/CD pipelines
  • Experience with prompt engineering and context management
  • Experience leveraging APIs to interact with AI or ML models and relational and NoSQL databases
  • Experience with model evaluation frameworks
  • Knowledge of artificial intelligence machine learning models
  • TS/SCI clearance with a polygraph
  • Bachelor's degree and 4+ years of experience with software programming applications, or 6+ years of experience with software programming applications in lieu of a degree


Nice If You Have:
  • Experience with administration of CI/CD pipelines using Kubernetes, Docker, or Jenkins
  • Experience with extreme programming and DevOps
  • Experience with web development stacks
  • Experience with PyTorch, TensorFlow, or Scikit-learn
  • Experience with Retrieval-Augmented Generation (RAG)
  • Experience with graph databases and vector databases
  • Experience with orchestration platforms such as LangChain, LangGraph, or LlamaIndex
  • Knowledge of acquiring client requirements and resolving workflow problems through automation optimization
  • Ability to work with automated testing tools to perform testing and maintenance
  • ML, AI, or Solution Architecture Certification


Clearance:

Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information; TS/SCI clearance with polygraph is required.

Compensation

At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen's benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page.

Salary at Booz Allen is determined by various factors, including but not limited to location, the individual's particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $86,900.00 to $198,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen's total compensation package for employees. This posting will close within 90 days from the Posting Date.

Identity Statement

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.

Candidate AI Usage Policy

AI is a part of our daily work at Booz Allen, and we are committed to the responsible and ethical use of AI tools. However, we want to ensure a fair candidate process based on your own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) or other tools to assist with responses during interviews (whether in-person or virtual) is prohibited unless permission is explicitly provided.

Work Model
Our people-first culture prioritizes the benefits of collaboration, whether it occurs in person or virtually. To support engagement and effective communication, employees working virtually are generally expected to have their cameras on during meetings.
  • Remote: If this position is listed as remote, there may still be occasions when you are required to work in person at a Booz Allen or customer facility.
  • Hybrid: If this position is listed as hybrid, you will be expected to work from a Booz Allen facility frequently, in alignment with leadership expectations and the needs of the role. You may also be required to work from or visit a customer facility.
  • Onsite: If this position is listed as onsite, work will primarily be performed at a Booz Allen office or customer facility, where employees will collaborate directly with colleagues and customers as required by the role.


About TeleTech

TeleTech is a business process outsourcing company headquartered in Englewood, Colorado. The company was founded in 1982 by Kenneth D. Tuchman and provides customer experience, consulting, and technology services to clients in various industries, including healthcare, financial services, and telecommunications. TeleTech operates in over 20 countries and has over 50,000 employees. The company is committed to sustainability and has implemented several initiatives to reduce its environmental impact.
Learn more about TeleTech
Size
56,000 employees
Industry

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