American Express

AI Product Senior Associate - GenAI & Agentic Capabilities

American Express$110K — $130K *
Consumer Technology
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree in Computer Science, Data Science, Engineering, Business, Analytics, or a related field.
  • 1+ years of product management or tech consulting experience with ownership of digital product outcomes.
  • Strong knowledge of AI product design patterns, particularly LLM-based experiences.
  • Ability to collaborate effectively in an Agile environment with technical teams while focusing on customer value.
  • Excellent written and verbal communication, structured thinking, and stakeholder management skills.
  • Genuine passion for AI, product experimentation, and evolving digital customer experiences.

Responsibilities

  • Define and execute the roadmap for AI-powered customer experiences, aligning long-term vision with business priorities.
  • Lead product delivery from concept through launch and iteration, working with engineering, data science, legal, and business teams.
  • Drive experimentation and continuous improvement using analytics, model evaluation, and user feedback.
  • Collaborate with engineering on LLM-based feature design and ensure quality and scalability.
  • Utilize data for decisions on model selection, prompt design, evaluation methods, and workflow integration.
  • Stay informed about AI advancements and integrate valuable ideas into the product roadmap.

Benefits

  • Comprehensive health and wellness benefits.
  • Retirement savings plans with company matching contributions.
  • Employee discounts and perks through Team Amex.
  • Opportunities for professional development and growth.
  • Flexible work arrangements and a supportive work culture.
Full Job Description
Job Description

We are seeking an experienced product manager with strong technical acumen to lead the development of cutting-edge AI-powered customer experiences that leverage advances in generative and agentic AI technology.

This role will be responsible for delivering the product strategy and end-to-end customer experience for AI-driven interactions. This role will translate customer needs, business priorities, and emerging AI capabilities into products that are valuable, safe, and scalable in a regulated environment. You will work closely with cross-functional teams including data scientists, engineers, business stakeholders, and design teams to deliver high impact, scalable AI solutions that enhance the customer experience

Responsibilities

  • Help define and execute the roadmap for AI powered customer experiences, balancing long term vision with immediate business priorities.
  • Lead product delivery from concept through launch and iteration, partnering with engineering, data science, design, legal, risk, and business stakeholders.
  • Drive experimentation, measurement, and continuous improvement using product analytics, model evaluation, and user feedback.
  • Partner with engineering on the design and deployment of LLM based features and agent workflows, ensuring high quality, accurate, and scalable solutions.
  • Use data to inform decisions on model selection, prompt and context design, evaluation methods, tool integration, and workflow design.
  • Stay current on AI advances and bring practical ideas into the roadmap where they create clear customer or business value.


Qualifications

Minimum Qualifications
  • Bachelor's degree in Computer Science, Data Science, Engineering, Business, Analytics, or a related field.
  • 1+ years of product management, tech consulting, or a related field with clear ownership of digital product outcomes.
  • Strong understanding of modern AI product design patterns, including LLM-based experiences, retrieval systems, agentic tool use, and evaluation.
  • Ability to work credibly with technical teams in an Agile environment while keeping customer value and business impact at the center.
  • Strong written and verbal communication, structured thinking, and stakeholder management.
  • A passion for AI, product experimentation, and the future of digital customer experiences.


Preferred Qualifications.
  • Master's degree.
  • Experience shipping customer facing AI products in a regulated or complex enterprise environment with modern LLM evaluation systems.
  • Hands-on experience with agentic orchestration frameworks (e.g., LangGraph or similar).
  • Hands-on experience of prototyping using LLM-powered tools to build digital products using effective prompt engineering and orchestration.


Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

The below represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

About American Express

Amex provides industrial services to the coatings and linings sector, providing support for commercial, industrial, and maritime projects such as petrochemical, power, and water treatment industries. They offer painting services for steel structures, storage tank linings and coatings, pipelines, floors, and marine vessels such as ships, tugboats, and barges.

American Express Careers

Join the vibrant team at American Express, a global leader in financial services, and be part of a company that values innovation, leadership, and diversity. At American Express, we offer more than just job opportunities; we provide a platform for professional growth and a chance to be part of a culture that is committed to excellence and inclusive growth. Work You’ll Do At American Express, we are dedicated to helping our employees reach their full potential. With a variety of career paths available in areas such as technology, marketing, finance, and customer service, American Express is the perfect place to advance your career. Our team is composed of highly skilled professionals who thrive on innovation and collaboration. Join our team and contribute to a company known for its prestigious history of leadership in the credit card industry. Engage in meaningful work that makes a real impact on our global scale business operations. American Express Leadership and Development Programs We believe in nurturing the leadership skills of our employees with extensive training programs and leadership development opportunities. Our commitment to professional growth is evident in our comprehensive benefits package that supports both personal and professional development. Internship Opportunities Start your career with an internship at American Express and gain valuable industry experience. Our internships offer a chance to develop skills, work on challenging projects, and learn from leaders in the industry. Interns at American Express are considered integral members of the team and are given responsibilities that provide a real insight into their future career paths. Diversity and Inclusion At American Express, diversity and inclusion are at the core of our company culture. We are committed to building a diverse workforce and inclusive environment where every employee feels valued and inspired. We offer diversity training programs that empower our employees to thrive and lead in a global marketplace. Networking and Innovation Our employees enjoy unparalleled opportunities for networking and personal growth through our global connections and innovative projects. American Express encourages a culture of innovation that helps propel our company and your career forward. Career Benefits and Growth American Express is dedicated to the growth of its employees. We offer competitive benefits, including health, retirement plans, and family leave, ensuring that our team members have the support they need to succeed both at work and in their personal lives. Join Our Team Explore the job opportunities and open positions at American Express. We are continuously hiring talented individuals who are passionate about their careers and interested in working for a company that offers a dynamic and supportive environment. Stay Connected Keep up to date with the latest from American Express Careers by following our career blog and signing up for job alert emails. Tailor your subscription to receive updates that match your skills and interests. Discover the exciting and rewarding career opportunities that await at American Express. SEARCH AMERICAN EXPRESS JOBS Whether you are looking for a full-time position, an internship, or a leadership opportunity, American Express offers a path to a rewarding career. Join us and make a difference with your passion, creativity, and drive.
Learn more about American Express
Size
64,000 employees
Market Cap
$108.1 billion
Industry
Net Income
$3.1 billion
Founded
1850
5 Year Trend
+3.5%
Revenue
$37 billion
NASDAQ

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