Job Type
Full-time
Description
About the Role The
AI Operations Manager is responsible for partnering with business functions to identify requirements, design solutions, and operationalize AI-enabled tools and workflows that drive measurable business outcomes at Veryon. This role focuses on translating functional needs into scalable, repeatable, and well-run AI-enabled processes with sales, marketing, client service, and various productivity and data reporting needs within a
B2B SaaS business model.
As
AI adoption accelerates across the company, this role serves as the central owner for how
AI-enabled solutions are implemented and operated, ensuring they deliver value, integrate cleanly into existing workflows, and scale responsibly. While compliance, security, and regulatory considerations are important constraints, the primary objective of this role is enabling the business to move faster and operate more effectively through practical AI adoption.
Key Responsibilities - Partner with functional leaders to gather requirements, define use cases, and translate business needs into AI-enabled operational solutions
- Design and operationalize AI-enabled workflows that improve efficiency, accuracy, or scalability across functions
- Establish and maintain an inventory of AI tools, vendors, and use cases in active use; compare and contrast with traditional B2B SaaS business applications
- Define and track measurements related to business impact, adoption, and operational effectiveness of AI-enabled workflows
- Coordinate with Legal, Security, and IT to ensure AI-enabled solutions meet required standards without slowing delivery
- Enable responsible scaling of AI-driven workflows as adoption increases
- Monitor AI-enabled processes in production and address performance or control gaps
- Other operations-related responsibilities, as required
Requirements
- 5+ years of experience in operations, program management, or business transformation roles
- Experience in a B2B SaaS or technology-driven environment
- Proven experience implementing or working with AI-enabled and automation platforms, including: Salesforce (AI features, automation, workflows), HubSpot (marketing automation, CRM workflows), Gong (conversation intelligence, AI insights), Microsoft Copilot (productivity and workflow automation), Claude / ChatGPT or similar generative AI tools
- Strong ability to translate business needs into scalable AI-driven workflows and solutions
- Experience driving cross-functional initiatives with senior stakeholders
- Strong analytical skills with ability to define and measure business impact and ROI of AI initiatives
- Ability to balance speed, governance, and scalability in AI adoption
- Excellent communication, problem-solving, and execution skills
Preferred Skills- Experience with workflow automation tools and integrations (e.g., Zapier, Make, APIs)
- Familiarity with data platforms, dashboards, and reporting tools (e.g., Power BI, Tableau)
- Exposure to AI governance, security, and risk frameworks
- Experience scaling operational playbooks and process standardization
- Strong understanding of Sales, Marketing, and Customer Success workflows in SaaS
AI Competency Expectations- Strong understanding of practical AI applications in business operations
- Ability to evaluate and deploy AI tools for productivity, automation, and decision-making
- Experience optimizing workflows using generative AI and automation platforms
- Ability to drive AI adoption across teams through enablement and change management
- Continuous awareness of emerging AI tools, trends, and best practices
