Please note: This position is not eligible for immigration sponsorship.
AI Operations AssociateThe AI Operations Associate monitors AI-driven workflows in production, reviews output-quality incidents, supports fallback and human-review decisions, and partners on trust-sensitive escalations. This role helps ensure AI-enabled workflows remain reliable, supportable, and safe in live finance-oriented environments.
This position will ideally be based in one of our US offices and is a hybrid role with the flexibility to work remotely 2 days per week (also eligible for remote candidates).
This position is not eligible for immigration sponsorship.
What You'll Do:AI Workflow Monitoring- Monitor AI-driven workflows in production for abnormal behavior, trust issues, degraded outputs, and recurring exception patterns
- Review signals related to output quality, fallback use, low-confidence patterns, and workflow anomalies
- Escalate issues that could affect live user trust, business quality, or finance-sensitive outcomes
Incident Investigation- Support investigation of output-quality incidents, orchestration failures, prompt or workflow regressions, and tool-call problems in production
- Help distinguish true software defects from model behavior issues, data-quality problems, or process misunderstandings
- Partner closely with Engineering, QA, and business stakeholders on judgment-heavy incidents
Operational Controls - Support human-review patterns, fallback routes, and safe-operating responses for AI-enabled features
- Help define and apply production review practices for higher-risk workflows
- Document evidence and issue patterns in ways that support repeatability and better release decisions
Continuous Improvement - Identify recurring AI operations issues and recommend improvements to supportability, monitoring, and quality feedback loops
- Feed production learnings back into QA, Product, and Engineering
- Help improve operational trust in AI-enabled solutions over time
You Have:- 4+ years of experience in production support, AI operations, business process operations, analytics, QA, or a similar role
- Strong analytical skills and comfort evaluating nuanced workflow or output issues, with a focus on safe operations and clear escalation
- High attention to detail with proven experience spotting subtle trust or quality issues others may miss
- Ability to work across engineering and business teams in ambiguous situations
- Comfortability balancing evidence, judgment, and business impact, all while remaining thoughtful, precise, and calm under pressure
- Experience with AI-enabled workflows, operational analytics, business process validation, or support for workflow-heavy systems
- Strong written communication and documentation discipline
- Bachelor's degree preferred
You Are:- Excited to be part of a growing team, with a focus on driving future growth
- Passionate about delivering exceptional client service
- Knowledgeable about the relationship between Private Equity sponsors and their portfolio companies, particularly within the office of the CFO
- Willing to get your hands dirty in the details of a project while simultaneously seeing the whole picture
- Comfortable managing projects with multiple complex workstreams while also focused on your single workstream (you are managing and doing)
- A self-starter with a strong work ethic
- Full of entrepreneurial spirit and comfortable in a fluid, flat organization
- Able to effectively communicate complex issues and solutions, and raise issues to senior team members when necessary
- A team player, able to work with team members across all levels
- Someone who enjoys mentoring others and doing meaningful work
- A leader of others; you lead by example
The annual salary for this role ranges from: $110,000 to $140,000 + benefits + bonus.
Actual compensation packages are determined by evaluating a wide array of factors unique to each candidate, including but not limited to geographic location, skill set, years and depth of experience, education, certifications, cost of labor and internal equity.
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