Role DetailsLocation: Preferred San Francisco- hybrid schedule, will consider remoteThe RoleWe're hiring multiple
AI Innovation Leads to help embed practical, process-level AI across Crescendo. These roles are hands-on builders and operators who turn AI capability into real business impact inside functions like
GTM, Operations, G&A, Product, and Corporate teams.
This role may sit in different parts of the organization depending on deployment and can be hired as either
full-time or contract.
You'll design and deploy mini-assistants, copilots, reusable AI personas, workflow automations, and lightweight agents (e.g., Gemini Gems or equivalent) that integrate directly into how teams work every day.
Your mandate:
move teams from experimenting with AI to operating with AI.
What You'll Do:Build Process-Embedded AI- Design and deploy mini-assistants, copilots, reusable AI personas, and workflow automations
- Build lightweight agents (e.g., Gemini Gems or equivalent) embedded into team workflows
- Translate manual or fragmented work into AI-enabled execution
- Ensure solutions are reusable, scalable, and measurable
Identify High-Leverage Automation Opportunities- Evaluate workflows for automation potential
- Reduce manual effort across planning, reporting, coordination, and execution
- Improve speed, consistency, and quality through AI-driven workflows
- Help teams move from prompts to productionized usage
Translate AI Insight Into Execution- Convert AI outputs into structured, trackable workstreams
- Break initiatives into clear deliverables with owners and timelines
- Support adoption inside tools like Asana, Jira, CRM platforms, or operational systems
Strengthen the Company's AI Operating Muscle- Integrate AI into team planning and execution
- Increase visibility into cross-functional AI opportunities
- Build and scale repeatable AI workflows and standards
- Teach and train teams on the AI workflows and improvements you create to drive adoption
- Enable others to independently use AI effectively
- Help teams integrate AI into planning and execution rhythms
What We're Looking For:- 2-6 years of experience in consulting, business operations, product ops, GTM ops, automation, or similar roles
- Hands-on experience applying AI to real workflows (not just experimentation)
- Experience building assistants, copilots, reusable prompt systems, or lightweight agents
- Strong ability to translate ambiguous opportunities into shipped solutions
- Comfort working across functions and navigating fast-moving environments
- Ownership mindset with bias toward action
Strong Signals (Nice to Have)<
- Experience building Gemini Gems or similar agent workflows
- Experience inside high-growth or AI-native companies
- Familiarity with SaaS GTM or contact center operations
- Experience evaluating AI vendors and tooling ecosystems
- Experience supporting transformation initiatives inside teams
- MBA or strong business background (e.g., strategy, operations, consulting) is a plus
- Ability to work a weekly hybrid schedule in our San Francisco office
What Success Looks Like:- Teams adopt assistants that meaningfully reduce manual work
- AI workflows move from experimentation to daily usage
- High-impact automation opportunities are identified early and shipped quickly
- Functional teams operate faster with clearer execution leverage
- Crescendo builds durable, reusable internal AI capabilities
Compensation Includes:Compensation varies based on experience, location and engagement type (full-time vs contract) and may include:
- Base Salary: $150,000 - $170,000 (full-time roles)
- Performance bonus eligibility (full-time roles)
- Equity participation (full-time roles)
Join us to define the future of customer experience in the AI era. 
