Apple

AI Experience Researcher, Product Evaluation, Vision Products Group

Apple • $120K — $150K *
Boulder, CO 80302In-Person
Consumer Technology
Less than 5 years of experience
Yesterday
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Job Overview by Ladders

Qualifications

  • Advanced degree in Cognitive Psychology, HCI, UX Research, Learning Sciences, or related fields focusing on human cognition and empirical evaluation.
  • Strong data-driven mindset and experience designing rigorous empirical research, experimental design, and data analysis.
  • Ability to translate theoretical knowledge into practical evaluation frameworks and measurement designs.
  • Experience operationalizing research literature and qualitative feedback into actionable product insights.
  • Proficiency in data analysis with a solid grasp of statistical validity in evaluation contexts.
  • Exceptional collaboration skills, working effectively with cross-functional teams across diverse domains.
  • Strong communication skills to convey complex research findings to technical and non-technical audiences.

Responsibilities

  • Define success criteria for AI experiences and develop rigorous evaluation methods to measure those criteria.
  • Decompose complex AI interactions into manageable components for evaluation frameworks.
  • Create experimental designs, develop golden data sets, and formulate tests for evaluations.
  • Run automated evaluations and analyze results to derive insights for product development.
  • Present findings to stakeholders in a clear and actionable manner.
  • Collaborate with cross-functional teams, leveraging diverse expertise to enhance AI product experiences.
  • Co-create the future of human-centered AI evaluation, bringing innovative ideas and methodologies.

Benefits

  • Collaborative work environment with a small, impactful team.
  • Opportunity to work on AI products that impact hundreds of millions of users globally.
  • Exposure to cutting-edge techniques in AI evaluation and product development.
  • Access to a diverse set of cross-functional teams, including ML, engineering, and design professionals.
  • Chance to pioneer the discipline of human-centered AI experience evaluation.
Full Job Description
We are seeking a highly motivated and analytical AI Experience Researcher to join our team. This role blends cognitive and human sciences, data sciences, systems design, and product evaluation to ensure AI-powered products deliver exceptional and intuitive customer experiences.

You will work alongside a small but impactful team, collaborating with ML and data scientists, software engineers, designers, project managers, and other cross-functional teams at Apple to define success criteria for AI experiences, and create rigorous evaluations that measure these criteria in iterative product development cycles. If you're passionate about applying scientific rigor to real-world problems, thrive on innovation, and want your work to impact hundreds of millions of users, this role offers an exceptional opportunity to make a lasting contribution to products people use every day.

Description

The central challenge of this role is figuring out what "good" means for an AI experience, and then designing rigorous evaluations that measure those qualities reliably and at scale. This requires both deep theoretical grounding in human experience and a solid analytical mindset to operationalize that understanding into scalable evaluation frameworks.

Leaning on research in human sciences, you will decompose complex AI interactions into their constituent parts, reason about how those parts interact, and build evaluation frameworks that hold up under the scrutiny of non-deterministic nature of AI experiences and the pressures of iterative product development. You will derive experimental designs, create golden data sets, write tests, and turn them into prompts for LLM judges or instructions for human raters. You will run automated evaluations, analyze results, and present findings to diverse stakeholders.

Candidates who bring both quantitative rigor and a qualitative sensibility - to recognize patterns in model behaviors and outputs, and to develop an interpretive understanding of what the data is and isn't capturing from a human perspective - will thrive in this role.What matters most is the ability to hold both orientations at once - to think carefully about what makes an experience work, and to measure complex human dimensions with precision. We are also looking for someone who is excited to co-create what this discipline looks like going forward - bringing intellectual curiosity and a point of view about where human-centered AI evaluation should be headed.

Minimum Qualifications

Advanced degree in Cognitive Psychology, Human-Computer Interaction (HCI), User Experience (UX) Research, Learning Sciences, Learning Analytics, Psychometrics, Applied Behavioral Science, or a related field with a focus on human cognition, behavior, and empirical evaluation

A strong data-driven mindset with experience designing and conducting rigorous empirical research or evaluation - including experimental design, data analysis, and interpretation of various qualitative and quantitative data - particularly in the context of complex human-system interactions

Ability to reason from theoretical grounding about what makes an experience good in a given context, and to translate that reasoning into evaluation frameworks and measurement designs

Demonstrated ability to operationalize research literature, qualitative user feedback, and quantitative behavioral data into actionable evaluation criteria, observable metrics, and product insights

Proficiency in data analysis and interpretation, with a strong understanding of statistical validity in evaluation contexts

Exceptional collaboration skills with a track record of working effectively in cross-functional teams that include engineering, ML, design, QA, leadership, and subject matter experts of diverse domains

Strong communication skills, with the ability to translate complex research findings and evaluation results into clear, actionable recommendations for both technical and non-technical audiences

Preferred Qualifications

Familiarity with methods for capturing experiential quality beyond task success - such as cognitive interviews, think-aloud protocols, interaction analysis, or discourse and conversation analysis

Experience designing and implementing automated evaluation pipelines, including writing prompts for LLM judges and constructing human-in-the-loop or multi-turn evaluation setups

Experience working with multimodal or agentic systems, AI/ML models, preferably Large Language Models

Familiarity with automated testing frameworks and tooling

Experience with data generation and annotation workflows, including curating datasets, scenarios, and tasks that represent realistic usage

Portfolio demonstrating previous evaluation frameworks, research findings, or measurable contributions to product improvement

Background in learning sciences or instructional design, with experience reasoning about what makes a complex human experience effective is a plus

About Apple

Apple is a corporation that designs, manufactures, and markets mobile communication and media devices, personal computers, portable digital music players, and sells a variety of related software, services, peripherals, networking solutions, and third-party digital content and applications. Apple provides many products and services, including iPhone; iPad; iPod; Mac; Apple TV; a portfolio of consumer and professional software applications; the iOS and OS X operating systems; iCloud; and accessories, service, and support offerings. It sells its products worldwide through its retail stores, online stores, direct sales force and third-party cellular network carriers, wholesalers, retailers, and value-added resellers to the consumer and also sells third-party iPhone, iPad, Mac and iPod compatible products, including application software and accessories through its online and retail stores. Introduced in 1984, the Macintosh was the first widely sold personal computer with a graphical user interface (GUI). That feature and others such as an improved floppy drive design and a low-cost hard drive that made data retrieval faster helped Apple cultivate a reputation for innovation. Apple was named as the most admired company in the United States in 2008 and in the world from 2008 to 2012 by the Fortune magazine. The company was founded by Steven Paul Jobs, Steve Wozniak, and Ronald Gerald Wayne on April 1, 1976, and is headquartered in Cupertino, California.

Apple Careers

Join Apple, a place where extraordinary people gather to do their best work. Our ever-expanding global team is at the forefront of innovation and leadership in the tech industry. At Apple, we're not just building products—we're crafting the kind of wonder that revolutionizes entire industries. It's the diversity of our people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Work You’ll Do Embark on a journey with Apple’s market-leading team to help some of the world’s most influential companies navigate their path to digital mastery with cutting-edge technology and services. Transform industries and touch lives with your unique ideas at Apple. Here, you’ll lead through a unique position at the intersection of technology, creativity, and robust industry expertise. Collaborate with a global team of professionals who are at the top of their game in technology and design. Apple isn’t just a company, it’s a community of innovators and passionate thinkers. Introducing the Apple Innovation and Leadership Initiative We are building a market-leading team to drive our efforts in delivering groundbreaking solutions and services. At Apple, job opportunities are abundant, offering you the chance to explore diverse roles from engineering to marketing, all designed to empower your career growth. Do Innovative Work Join the largest group of creative and technical experts in the world—professionals dedicated to redefining what’s possible through technology and innovation. Deliver targeted solutions through a depth and breadth of expertise that’s unmatched, driving forward our commitment to excellence and leadership in every project we undertake. Be Part of a Great Team Engage in a wide range of projects utilizing Apple’s technology and resources. Harness the unparalleled capabilities, global scale, and joint solution development that only Apple can offer. Future-Proof Your Career Advance your career with limitless opportunities at Apple. Go as far as your ambition takes you with unmatched training, development, and certification support. Explore Discover how Apple is leading the way in tech innovation: [With iOS] Businesses can streamline operations and enhance customer interactions... READ MORE Smart home technology integration that sets the standard for convenience and security... READ MORE The Apple Experience Our combined service capabilities, global scale, and joint solution development help clients overcome challenges and lead transformation in their industries. Clients worldwide look to Apple for new strategies and solutions that drive growth and innovation in the digital era. Stay Connected Join Our Team Search open positions that match your skills and interests. We look for passionate, curious, creative, and solution-driven team players. Whether you’re seeking a professional role, an internship, or a leadership position, Apple offers a variety of employment opportunities. SEARCH APPLE JOBS Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. READ CAREERS BLOG Job Alert Emails Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. See what exciting and rewarding opportunities await at Apple, a company committed to diversity, innovation, and leadership. Explore job opportunities, employment benefits, and the culture of growth and innovation at Apple. Prepare your resume, hone your interview skills, and ready yourself for a career at one of the most prestigious companies in the world. Join us in pushing the boundaries of what is possible.
Learn more about Apple
Size
154,000 employees
Market Cap
$2,074.3 billion
Industry
Enterprise Technology
Net Income
$63.9 billion
Founded
1976
5 Year Trend
+11.5%
Revenue
$294.1 billion
NASDAQ
AAPL
* Ladders Estimates

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