What will you contribute? As part of Finastra's AI COE, we are seeking for an Engineering Lead to oversee engineering teams and to successfully embed AI capabilities into customer service products
Responsibilities & Deliverables: Your deliverables as an Engineering Lead will include, but are not limited to, the following:
- Hire, lead and manage a cross-functional engineering team including front-end, back-end, and DevOps specialists
- Partner closely with the Customer Service Product Owner to translate product vision and requirements into technical solutions
- Oversee the design, development, and deployment of AI-enabled features for customer service AI products (e.g. chatbots, troubleshooting, and automated ticketing solutions, etc)
- Establish engineering standards, best practices, and quality benchmarks for the development team
- Ensure technical excellence across all aspects of development including code quality, testing, and documentation
- Manage sprint execution, technical planning, and resource allocation across the engineering team
- Foster collaboration and knowledge sharing across front-end, back-end, AI, and DevOps disciplines
- Remove technical blockers and resolve dependencies that impact team productivity and delivery
- Monitor system performance, reliability, and scalability, implementing improvements as needed
- Mentor and develop engineering talent, providing technical guidance and career development service
- Ensure engineering solutions meet security, compliance, and governance requirements
- Collaborate with architecture and infrastructure teams to leverage shared platforms and services
- Drive continuous improvement in engineering processes, tools, and team capabilities
- Manage technical debt and balance feature delivery with platform stability and maintainability
Required Skills & Experience: - Understanding of customer service and service domains
- Proven track record of delivering front end applications
- Deep understanding of full-stack development including front-end, back-end, and infrastructure
- Experience in delivering cloud native applications
- Expertise in modern software development methodologies including agile and lean practices
- Demonstrated ability to partner effectively with product owners and translate requirements into technical solutions
- Experience leading teams through the complete software development lifecycle
- Strong technical skills with hands-on experience in software architecture and design
- Excellent communication skills with ability to explain technical concepts to non-technical stakeholders
- Track record of building high-performing, collaborative engineering teams
- Strong problem-solving abilities with focus on pragmatic, scalable solutions
Understanding of software quality practices including testing, code reviews, and technical documentation
We are proud to offer a range of incentives to our employees worldwide. These benefits are available to everyone, regardless of grade, and reflect the values we stand for:
Flexibility: Enjoy unlimited vacation, subject to local regulations and business priorities. Benefit from hybrid working arrangements and inclusive policies such as paid time off for voting, bereavement, and sick leave.
Well-being: Access confidential one-to-one support through our Employee Assistance Program, connect with our network of Wellbeing Champions and Gather Groups, and take part in monthly events and initiatives designed to help you thrive-inside and outside of work.
Health & Financial Security: Medical, life and disability insurance, retirement plans, lifestyle, and other benefits.*
Sustainability: Paid time off for volunteering and donation-matching opportunities to support causes that matter to you.
Inclusion: Get involved in our inclusion communities, such as Count Me In, Culture@Finastra, Proud@Finastra, Disabilities@Finastra, and Women@Finastra-open to everyone who wants to participate and contribute.
Career Development: Access online learning and accredited courses through our Skills & Career Navigator tool.
Recognition: Take part in our global recognition program, Finastra Celebrates, and share your voice through regular employee surveys that help shape our culture and ways of working.
*Specific benefits may vary by location.
Applicants for this position need to be located in posted location or their immediate surrounding areas. Due to the requirements of this position, this job posting is not available for, and Finastra will not be considering any applicants who currently reside in New York City or California.
