NCR Corporation

AI Enablement Coach

NCR Corporation$90K — $130K *
Business Services
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 5-7 years of experience in business process mapping and facilitation.
  • Familiarity with AI capabilities, limitations, and responsible-use practices.
  • Strong communication skills with a focus on training and collaboration.
  • Experience in designing or contributing to AI automation solutions.
  • Knowledge of API integration concepts and data flows.
  • Understanding of agentic AI concepts like reasoning and autonomy.

Responsibilities

  • Run inception workshops with business teams to identify needs.
  • Document current-state process maps for clarity and analysis.
  • Help business teams redesign workflows to incorporate human-in-the-loop AI.
  • Support pilot users, collect their feedback, and drive adoption of AI tools.
  • Collaborate with engineering teams to define AI agent requirements and integrations.
  • Implement and monitor performance metrics for AI agents against business outcomes.
  • Drive continuous improvement of AI agents based on user feedback and telemetry.

Benefits

  • Flexible work environment, balancing remote and in-person collaboration.
  • Opportunities for professional development and continuous learning.
  • Access to cutting-edge AI tools and frameworks.
  • Supportive team culture focused on collaboration and innovation.
  • Health and wellness benefits to ensure employee well-being.
Full Job Description

Key responsibilities

  • Run inception workshops with business teams.
  • Document current-state process maps.
  • Identify high-value agentic AI use cases.
  • Define success metrics, ROI assumptions, and adoption goals.
  • Help business teams redesign workflows around human-in-the-loop AI.
  • Support pilot users, collect feedback, and drive adoption.
  • Build prompt literacy and agent literacy across business teams.
  • Identify role-level AI skills gaps as part of the paired engineering phase.
  • Co-design AI agents with business and engineering teams to automate or augment workflows.
  • Translate business processes into agent workflows, including task decomposition, decision logic, and tool usage.
  • Define agent roles, boundaries, escalation paths, and human-in-the-loop controls.
  • Collaborate with engineering teams on agent requirements, data needs, APIs, and integrations.
  • Develop and iterate prompts, instructions, and evaluation criteria for AI agents.
  • Establish guardrails for responsible AI use, compliance, and risk mitigation in agent design.
  • Test, validate, and monitor AI agent performance against defined KPIs and business outcomes.
  • Drive continuous improvement of deployed agents based on feedback, telemetry, and usage patterns.

Skills required

  • Business process mapping and facilitation.
  • Design thinking and value-stream analysis.
  • KPI and ROI definition.
  • Strong communication and training skills.
  • Familiarity with AI capabilities, limitations, and responsible-use practices.
  • Change management and adoption planning.
  • Ability to work with non-technical business stakeholders.
  • Understanding of agentic AI concepts (multi-step reasoning, tool use, orchestration, memory, autonomy levels).
  • Experience designing or contributing to AI agent workflows or automation solutions.
  • Prompt engineering and prompt orchestration for task execution.
  • Ability to translate business requirements into agent specifications and interaction flows.
  • Familiarity with AI agent frameworks and platforms (e.g., Copilot Studio, LangChain, Semantic Kernel, or similar).
  • Knowledge of API integration concepts, data flows, and system interactions.
  • Ability to define evaluation frameworks for agent quality, accuracy, and reliability.
  • Awareness of AI governance, safety, and risk controls specific to autonomous or semi-autonomous systems.

Offers of employment are conditional upon passage of screening criteria applicable to the job

About NCR Corporation

Radiant Systems, Inc. (Nasdaq: RADS) is a global provider of innovative technology to the hospitality and retail industries. For more than two decades, Radiant's point of sale hardware and software solutions have helped to redefine the consumer experience in more than 100,000 restaurants, retail stores, stadiums, parks, arenas, cinemas, convenience stores, fuel centers and other customer-service venues. Radiant has offices in North America, Europe, Asia and Australia.

NCR Corporation Careers

Join the dynamic team at NCR Corporation, a global leader in consumer transaction technologies, and be part of a company that's redefining the future of connected experiences. At NCR, we believe in fostering a culture of innovation and leadership, making it an ideal place for professionals looking to advance their careers in a vibrant, technology-driven environment.

Work You’ll Do

At NCR Corporation, you’ll have the opportunity to work alongside some of the brightest minds in the industry. Our team is committed to driving growth through innovation and strong leadership, ensuring that we stay ahead of the curve in a rapidly evolving digital landscape. Whether it’s improving consumer interactions, optimizing business processes, or developing the latest in financial technology, your work at NCR will have a lasting impact.

Explore Job Opportunities and Internships

NCR offers a variety of job opportunities and internships across multiple fields and disciplines. From software engineering to sales, customer support to marketing, our positions cater to a wide range of skills and professional interests. Our hiring process is designed to identify and nurture talent, focusing on diversity and the unique contributions of each team member.

Professional Growth and Development

Invest in your future with NCR’s unmatched benefits and career development programs. We provide extensive professional development, including leadership training, skills enhancement workshops, and networking opportunities that pave the way for career advancement. Our commitment to professional growth ensures that every employee has the resources and support they need to succeed.

Diversity and Inclusion

At NCR, we celebrate diversity and are committed to creating an inclusive environment where everyone is respected for their unique perspectives and contributions. Our diversity training programs are integral to our culture, helping us build a stronger, more cohesive team.

Benefits of Joining NCR

Being part of NCR means more than just having a job; it means being part of a community that values your well-being and professional growth. Our comprehensive benefits package includes health, dental, and vision insurance, employee wellness programs, and flexible working arrangements. We understand the importance of work-life balance and strive to provide our employees with an environment that supports both their professional and personal lives.

Stay Connected

Discover the exciting career opportunities at NCR Corporation by exploring our Jobs and Careers page. Tailor your job search with our easy-to-use filters and find the position that best matches your skills and interests. Prepare your resume, sharpen your interview skills, and get ready to embark on a rewarding journey with a company that values innovation and leadership.

Join Our Team

Ready to take the next step in your career? Search open positions at NCR Corporation, update your resume, and apply today. We are continuously looking for passionate, curious, and innovative team players who are ready to make a difference. Join us in shaping the future of connected experiences.

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Learn more about NCR Corporation
Size
38,000 employees
Market Cap
$3.1 billion
Industry
Net Income
-$79 million
Founded
1884
5 Year Trend
+1.8%
Revenue
$6.2 billion
NASDAQ

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