Req ID: 379257

We are currently seeking a AI Delivery Program Manager / Engagement Lead - Remote in US to join our team in Plano, Texas (US-TX), United States (US).

Position Summary

NTT DATA is seeking an experienced Program Manager / Engagement Lead to lead strategic AI initiatives for a global banking client. This individual will be responsible for driving end-to-end program delivery across multiple AI workstreams, ensuring successful execution from strategy through deployment and business adoption.

The ideal candidate combines strong program leadership, Agile delivery expertise, stakeholder management, and governance experience while leading cross-functional teams in a fast-paced enterprise environment.

Key Responsibilities

Program Leadership

• Lead the successful delivery of enterprise AI initiatives from planning through implementation and business adoption.
• Establish program objectives, success metrics, delivery strategy, and governance framework.
• Own overall program scope, schedule, budget, dependencies, risks, and delivery outcomes.
• Ensure alignment between business objectives, technical teams, and executive stakeholders.
• Coordinate multiple cross-functional teams including business, engineering, architecture, data, security, and vendor organizations.
• Drive executive decision-making through clear communication, status reporting, and issue resolution.
• Ensure delivery milestones are achieved while maintaining quality and customer satisfaction.

Agile Delivery Leadership

• Lead Agile delivery practices across multiple product teams.
• Facilitate sprint planning, backlog prioritization, release planning, and program increment activities.
• Remove delivery impediments and drive continuous improvement across teams.
• Monitor team velocity, delivery metrics, and program health.
• Ensure Agile best practices are consistently applied throughout the engagement.

Risk & Issue Management

• Lead identification, assessment, and documentation of program risks and issues throughout the AI engagement lifecycle.
• Evaluate risk likelihood and business impact using established governance and risk assessment frameworks.
• Develop mitigation strategies and contingency plans for high-priority risks.
• Monitor medium- and low-priority risks while ensuring appropriate documentation and follow-up activities.
• Escalate critical risks and issues to executive leadership in accordance with program governance.
• Maintain comprehensive Risk and Issue Logs including ownership, impact assessments, action plans, target dates, and current status.
• Integrate mitigation activities into project schedules, sprint plans, and delivery roadmaps.
• Facilitate recurring risk review meetings to communicate status, emerging risks, and mitigation progress.
• Coordinate issue resolution across business and technical stakeholders while driving timely decisions.
• Proactively identify and address delivery challenges before they impact program objectives.

Stakeholder Management

• Build trusted relationships with client executives, business sponsors, product owners, and delivery teams.
• Present program health, delivery progress, risks, financials, and strategic recommendations to executive leadership.
• Serve as the primary engagement lead between NTT DATA and the client.
• Ensure transparency through consistent reporting and governance communications.

Required Qualifications

• 5+ years of Program Management or Engagement Management experience delivering enterprise technology initiatives.
• 3+ years leading AI, Data, Analytics, Digital Transformation, or Cloud programs.
• 5+ years applying Agile, Scrum, and iterative delivery methodologies in enterprise environments.
• 5+ years managing cross-functional teams across business and technology organizations.
• 5+ years managing executive stakeholders, client relationships, and governance forums.
• 3+ years managing enterprise governance, risk management, issue management, and delivery controls.
• 5+ years demonstrating strong communication, facilitation, negotiation, presentation, and executive reporting skills.
• 5+ years managing multiple concurrent workstreams, complex dependencies, and competing priorities within large-scale enterprise programs.

Required Skills

• AI Program Delivery
• Agile & Scrum Frameworks
• Sprint Planning & Facilitation
• Backlog Management
• Cross-functional Team Leadership
• Stakeholder Communication
• Executive Reporting
• Program Governance
• Risk & Issue Management
• Dependency Management
• Release Planning
• Change Management
• Delivery Metrics & Reporting
• Continuous Improvement
• Financial & Scope Management

Preferred Qualifications

• Experience delivering AI or Generative AI initiatives.
• Banking or Financial Services industry experience.
• Experience leading large enterprise transformation programs.
• Scrum Master, PMP, SAFe, or Agile certifications.
• Familiarity with Azure DevOps, Jira, Confluence, Microsoft Project, or similar Agile project management tools.
• Experience working within matrixed global organizations.

Success Measures

Within the first year, the successful candidate will:

• Deliver AI initiatives on schedule and within agreed scope.
• Establish effective program governance and executive reporting.
• Maintain proactive management of risks, issues, and dependencies.
• Drive strong stakeholder engagement and client satisfaction.
• Improve delivery predictability through Agile best practices and continuous improvement.

NTT DATA provides a reasonable range of compensation for U.S.-based positions. The starting pay range for this remote role is $104k- $182k. This range reflects the minimum and maximum target compensation for the position across all US locations. Actual compensation will depend on a number of factors, including the candidate's actual work location, relevant experience, technical skills, and other qualifications.

This position may also be eligible for incentive compensation based on individual and/or company performance. If the position offered in temporary, the position will not be eligible for incentive compensation.

This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short and long term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally-required benefits.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client's needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use [redacted].com, [redacted].com and [redacted].nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.