Microsoft

AI Capacity Operations Manager

Microsoft • $97K — $188K *
Redmond, WA 98052In-Person
Enterprise Technology
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's in Business, Operations, Finance, or related field with 4+ years in program or process management.
  • Experience leading cross-functional initiatives at an executive level.
  • Proficiency in data-driven analysis and business decision support.
  • Strong communication and stakeholder engagement skills.
  • Familiarity with AI/ML services and cloud infrastructure.

Responsibilities

  • Lead AI model capacity programs from demand management to resource optimization.
  • Drive execution across various teams to ensure strategic initiative success.
  • Align capacity resources with business objectives and customer needs.
  • Evaluate capacity trends and business requirements for scalable operations.
  • Establish operating processes that enhance accountability and performance.
  • Implement process improvements to boost operational efficiency.
  • Develop insights and dashboards to guide capacity planning decisions.

Benefits

  • Comprehensive health insurance options.
  • 401(k) plan with employer matching.
  • Generous paid time off and work-life balance initiatives.
  • Employee development and training programs.
  • Wellness resources and programs.
Full Job Description
AI Capacity Operations Manager is responsible for driving the strategy, execution, and operational excellence of AI model capacity programs across Microsoft AI platforms. This role serves as the connective tissue between Engineering, Finance, Capacity Planning, Product Groups, Sales, and Operations to ensure AI models are deployed, prioritized, governed, and scaled in alignment with customer demand and business objectives. This is part of AI and non-AI Cloud Capacity Programs Team.

The role combines capacity strategy, business operations, process automation, data-driven decision making, and executive stakeholder management to maximize customer impact, accelerate revenue realization, and improve operational efficiency for AI model capacity. The successful candidate will build repeatable processes, influence across organizations, and create scalable systems that transform AI capacity management from reactive operations into strategic business enablement.

Responsibilities

Program Strategy & Execution
  • Lead end-to-end AI model capacity programs, including demand management, prioritization, allocation, governance, and resource optimization.
  • Drive cross-functional execution across Engineering, Capacity Planning, Finance, Product, Data & AI GTM, and Shared Services teams to ensure successful delivery of strategic capacity initiatives.
  • Partner with stakeholders to align capacity investments and resources with business objectives, customer demand, revenue opportunities, and organizational priorities.
  • Contribute to long-range planning by evaluating capacity trends, business requirements, and future growth needs to support scalable operations.


Business Planning & Operational Excellence
  • Establish and optimize operating rhythms, business processes, governance frameworks, and decision-making mechanisms that improve execution transparency, accountability, and business performance.
  • Identify operational bottlenecks and implement process simplification, automation, and continuous improvement initiatives to increase efficiency and scalability.
  • Drive operational readiness and execution excellence across capacity planning workflows and business programs.


Analytics, Insights & Decision Support
  • Develop and deliver data-driven insights, forecasting models, dashboards, executive reporting, and business reviews that inform capacity planning, investment decisions, and strategic priorities.
  • Leverage business metrics and performance indicators to identify risks, opportunities, and trends, enabling informed decision-making across stakeholders.
  • Monitor program health, measure outcomes, and provide recommendations to improve operational effectiveness and business impact.


Stakeholder Management & Communications
  • Build and maintain effective partnerships across Engineering, Finance, Product, Capacity Planning, GTM, and executive leadership teams to drive alignment and execution.
  • Manage executive communications, escalation processes, stakeholder engagement, and cross-functional collaboration for critical capacity initiatives.
  • Influence decision-making and facilitate resolution of complex business challenges through strong communication, negotiation, and stakeholder management.


Governance, Risk Management & Business Management
  • Establish governance processes to support prioritization, allocation decisions, risk management, and accountability across AI model capacity programs.
  • Drive program reviews, executive checkpoints, and compliance with established business processes to ensure successful execution and achievement of strategic objectives.
  • Identify and mitigate operational risks impacting capacity availability, business performance, and organizational goals.


Other
  • Embody our culture and values.


Qualifications

Required:
  • Bachelor's Degree in Business, Operations, Finance, or related field AND 4+ years experience in program management, process management, or process improvement OR equivalent experience


Additional Requirements:
  • Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.


Preferred:
  • Experience leading complex cross-functional programs across multiple organizations and executive stakeholders.
  • Proven ability to manage ambiguity and drive execution in rapidly evolving environments.
  • Strong analytical, financial, and problem-solving capabilities with experience using data to support business decisions.
  • Experience building executive communications, dashboards, business reviews, and strategic recommendations.
  • Excellent communication, stakeholder management, and influencing skills
  • Experience working with cloud infrastructure, AI platforms, capacity planning, quota management, or large-scale operational systems.
  • Familiarity with AI/ML services, model deployment concepts, GPU infrastructure, or cloud capacity management.
  • Experience driving workflow automation, process transformation, and systems integration initiatives.
  • Knowledge of data visualization, forecasting, business intelligence, and reporting tools.
  • Experience partnering with Engineering, Finance, and Product organizations to deliver business outcomes.
  • Experience in Cloud Computing (particularly working for or with major providers and/or partners in the industry).
  • Familiarity with AI capacity and AI product concepts, including GPU compute, AI infrastructure, model requirements, Generative AI and Agentic AI capabilities, and the supply constraints that influence AI workload planning, prioritization, and customer outcomes


Business Program Management IC4 - The typical base pay range for this role across the U.S. is USD $97,600 - $188,400 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $125,000 - $206,400 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:
https://careers.microsoft.com/us/en/us-corporate-pay

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

About Microsoft

Microsoft is an American multinational corporation that develops, manufactures, licenses, supports, and sells a range of software products and services. Microsoft’s devices and consumer (D&C) licensing segment licenses the Windows operating system and related software, Microsoft Office for consumers, and the Windows Phone operating system. The company’s computing and gaming hardware segment provides Xbox gaming and entertainment consoles and accessories, second-party and third-party video games, and Xbox Live subscriptions; surface devices and accessories; and Microsoft PC accessories. Its phone hardware segment offers Lumia smartphones and other non-Lumia phones. Its D&C segment provides Windows Store, Xbox Live transactions, and Windows phone store; search advertising; display advertising; Office 365 Home and Office 365 Personal; first-party video games; and other consumer products and services as well as operating retail stores. Microsoft’s commercial licensing segments license server products, including Windows Server, Microsoft SQL Server, Visual Studio, System Center, and related Client Access Licenses (CALs); Windows Embedded; Windows operating system; Microsoft Office for business, including Office, Exchange, SharePoint, Lync, and related CALs; Microsoft Dynamics business solutions; and Skype. Its commercial segment offers enterprise services, including premier support services and Microsoft consulting services; commercial cloud comprising Office 365 Commercial, other Microsoft Office online offerings, Dynamics CRM Online, and Microsoft Azure; and other commercial products and online services. The company markets and distributes its products through original equipment manufacturers, distributors, and resellers, as well as online.

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Learn more about Microsoft
Size
181,000 employees
Market Cap
$1,762.4 billion
Industry
Enterprise Technology
Net Income
$51.3 billion
Founded
1975
5 Year Trend
+15.5%
Revenue
$153.2 billion
NASDAQ
MSFT
* Ladders Estimates

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