AI Automation Engineer Automation • AI Workflows • ROI on Every Build We9re looking for an AI Automation Engineer who is curious, AI-native, and energized by the idea of building real workflows that save time and money. In this role, you9ll sit shoulder-to-shoulder with end users - internal teams and clients - to identify pain points, design AI-augmented workflows, and ship them using tools like Claude, n8n, and Power Automate. You don9t need to be a senior developer - you do need to know how to talk to Claude, build with its guidance, and learn our MSP and client context quickly. You won9t just automate tasks; you9ll tag a measurable ROI against every workflow you ship. What You9ll Do b7 Sit with end users and stakeholders to uncover repetitive, manual, or high-friction workflows that are candidates for AI and automation b7 Design and build AI-augmented workflows using Claude (Code, Skills, Agent SDK), n8n with AI nodes/agents, and Power Automate with Copilot - leaning on Claude as your pair-programmer b7 Create Claude Skills, Agents, and Cowork plugins tailored to specific departments and use cases b7 Tag a measurable metric against every workflow you build - estimated hours saved, manual steps reduced, runs executed, user adoption - and do the basic math to show impact b7 Translate business problems into clear, scoped solutions and well-written Jira tickets b7 Prototype quickly, gather user feedback, and iterate - ship working flows, not slide decks b7 Build and maintain lightweight integrations between Claude, Microsoft 365, SharePoint, APIs, and internal tools b7 Partner with senior developers and automation engineers to harden your prototypes into production-ready workflows b7 Write and troubleshoot supporting scripts, API calls, and small automations that glue systems together b7 Document each workflow clearly so other team members and clients can use, support, and extend it b7 Communicate professionally with executives, leadership, and end users - during discovery, demos, and rollout What You Bring Required Skills & Experience b7 1-3 years of hands-on experience in automation, scripting, or development - enough to build with confidence, not enough to be senior b7 Working knowledge of Claude - you9ve used Claude.ai or Claude Code, and you9re comfortable directing it to build, debug, and iterate alongside you b7 Hands-on experience building workflows in at least one of: n8n (ideally with AI nodes/agents) or Power Automate (ideally with Copilot) b7 Comfort with basic scripting and API integrations (REST, JSON, webhooks) b7 An ROI mindset - you instinctively ask "how much time does this save?" and can tag a metric to the work b7 Strong discovery and listening skills - you can sit with a non-technical end user and pull the real problem out of them b7 Excellent written and verbal communication; comfortable presenting your work to leadership and clients b7 Strong troubleshooting and research instincts, and the ability to pick up new tools and models quickly b7 Willingness to ramp on our MSP and client context - you don9t need to know it on day one, but you need to want to learn it Preferred Skills & Experience b7 MSP experience b7 Experience with additional LLM platforms and APIs (OpenAI, Azure OpenAI, etc.) and prompt engineering best practices b7 Familiarity with Microsoft 365, SharePoint, and the Power Platform b7 Experience working with databases such as Supabase, Postgres, or SQL Server b7 Basic familiarity with Node.js, React, or other modern frameworks - enough to read code and extend small apps with Claude9s help b7 Experience supporting operational workflows or internal business systems The Right Mindset We care just as much about mindset as technical ability. The ideal person for this role: b7 Is genuinely excited about AI and treats new models, tools, and patterns as opportunities, not threats b7 Loves talking to end users and watching them work - that9s where the best automations are born b7 Thinks in terms of outcomes and ROI, not just tickets closed b7 Can stay calm and professional when clients are stressed or systems are misbehaving b7 Has a "white glove" approach to customer service b7 Balances speed with care - ships quickly, but documents and tests what they build b7 Wants to grow into a senior AI automation / agent engineering role over time b7 Is excited to work across many different technologies instead of specializing in only one area How You9ll Be Measured b7 Number of AI/automation workflows shipped per quarter b7 Documented hours and dollars saved across the workflows you build b7 End-user adoption and satisfaction with the workflows you deliver b7 Quality and reliability of the flows you put into production b7 Growth in your technical depth across Claude, n8n, and the broader AI toolchain Perks & Benefits b7 Nationwide medical, dental, life, and LTD insurance (we cover LTD + life 100%) b7 Generous PTO + Mental Health Days b7 401(k) with company match b7 HSA & FSA options b7 Paid training & certification assistance - including AI/LLM certifications b7 $500 sign-on bonus b7 Quarterly team events and career coaching