Job DescriptionThe AI Adoption Lead leads the overall post-sale value realization strategy for Nexus Black. You are responsible for building, scaling, and managing the AI Adoption Engineering organization-ensuring customers achieve repeatable early wins, expanded value realization, and long-term strategic partnership.
This executive role sets the vision, defines operating models, influences GTM and product strategy, and drives portfolio-level adoption outcomes.
Key Responsibilities
Post-Sale Customer Leadership
- Set the strategy for post-sale relationship ownership and first-value acceleration.
- Serve as executive sponsor for key enterprise customers.
- Ensure consistency of customer outcomes across the entire adoption organization.
- Build a world-class customer experience aligned with company strategy.
Product-Focused Adoption
- Define adoption methodologies for Nexus, Black Loops, and Embedded AI at scale.
- Ensure the organization is trained and enabled on evolving product capabilities.
- Partner with Product leadership to align roadmap with customer needs.
- Drive innovation in workflows, integrations, and AI-enabled customer processes.
Outcome & Value Realization
- Own portfolio-wide KPIs around adoption, time-to-first-value, retention, and expansion.
- Establish enterprise frameworks for value quantification and success planning.
- Ensure whitespace discovery and strategic expansion opportunities are consistently surfaced.
- Partner with Sales Leadership on revenue strategy and renewal processes.
Technical Enablement & Execution
- Oversee execution quality for POCs, pilots, and scaled rollouts.
- Ensure the team operates with excellence across configuration, integration, and technical troubleshooting.
- Drive cross-team coordination between Product, Engineering, and Support.
- Create long-term organizational capability for high-complexity customer use cases.
Cross-Functional Collaboration
- Represent the customer voice at the executive level, shaping company-wide strategy.
- Collaborate with Product, Engineering, and GTM leadership on roadmap and go-to-market alignment.
- Lead hiring, mentoring, coaching, and performance development across all adoption roles.
- Champion customer advocacy, references, and thought leadership programs.
What We're Offering- Salary Range: $150,000 - $175,000 plus bonus
- Flexible paid time off, including sick and holiday
- Medical, dental, & vision insurance
- 401K with Company contribution
- Flexible spending accounts
- Life insurance and disability benefits
- Tuition assistance
- Community involvement and volunteering events
QualificationsSkills & Competencies
- Executive communication and organizational leadership.
- Strategic planning and operational excellence.
- Deep understanding of AI adoption and enterprise value realization.
- Ability to scale teams, processes, and customer impact.
Qualifications
Essential
- 10+ years in Customer Success, Solutions Engineering, or technical leadership roles.
- Strong track record scaling post-sale functions.
- Executive-level experience with AI, automation, or enterprise software.
Preferred
- Experience overseeing large technical teams or customer portfolios.
- Deep expertise in enterprise AI strategy and digital transformation.
Additional InformationWe embrace flexibility and hybrid work opportunities to support diverse needs and lifestyles, while also valuing inclusive workplace experiences. By fostering a sense of community, we drive innovation, strengthen connections, and nurture belonging. Our commitment ensures you can work in a way that suits you best, while also engaging with colleagues to share ideas and build meaningful relationships.
