Bachelor's Degree in Operations Management, Business Administration, or related field or equivalent experience
5 years of management experience, preferably in the industry
Clear and concise communication skills with customers and team
Excellent written, verbal, and interpersonal skills
Strong financial acumen and ability to react to trends
Capability to multitask and manage time effectively
Ability to work under pressure in a fast-paced environment
Responsibilities
Oversee business operations to achieve quality and efficiency in line with objectives
Act as a cultural champion, ensuring workforce engagement and satisfaction
Manage financial performance to meet profitability goals and mitigate risks
Communicate operational performance and issues to leadership
Facilitate interdepartmental communication for effective capacity planning
Develop marketing strategies in partnership with the marketing team
Create and lead the Annual Operating Plan (AOP) with financial goals and staffing needs
Benefits
Incentive/Commission/Bonus opportunities based on role
401(k) retirement savings plan with matching contributions from day one
Comprehensive health benefits including medical, dental, vision, and disability insurance
Warehouse Merchandise Discount for employees
Paid time off and holidays
Career growth opportunities across several channels and roles
Access to a robust Employee Assistance Program for personal and professional support
Full Job Description
Compensation Details:
$130000 - $175000 per year
Job Description:
The General Manager is responsible for ensuring the profitable operations of the organization and alignment with the Ace Hardware platform. The General Manager executes platform strategy, leads and guides business functions, and advocates for the internal brand through positive internal and external relationships.
Key performance objectives in order of priority with projected time allocation are:
Business Operations Oversight: Oversees and manages the organization's operations to ensure quality, efficiency, and continuous achievement of overall business objectives (40%). Cultural Leadership: Acts as the organization's cultural champion and visionary ensuring a highly skilled, satisfied and engaged workforce is consistently achieved (20%). Financial and Risk Oversight: Oversees the financial performance of the organizations to ensure profitability goals are achieved and company-wide risk is managed and mitigated (15%). Brand Ambassador: Acts as the face of the organization in the marketplace and throughout the platform to ensure alignment of company goals and maintenance of excellent communication channels (5%).
Note: Ten percent of time is reserved for ancillary responsibilities and activities unrelated to the performance objectives.
ESSENTIAL DUTIES AND RESPONSIBILITIES: The responsibilities listed are fundamental to the position and must be performed successfully to achieve the key performance objectives of the role. Other responsibilities may be assigned.
Interpersonal Responsibilities
Oversee the Organization's Management Team and holds them accountable to the KPI's outlined in the AOP. Meets to discuss performance, goal progress, improvement opportunities, training needs, and any barriers. Supports each Manager with team leadership, encourages interdepartmental communication, and assists in troubleshooting issues. Serves as a representative and advocate of the operating company. Acts as a conduit to communicate information between the operating company and the platform. Keeps Leadership informed of operational performance, goal progress, successes, and major issues. Seeks support as needed in processing large concerns and developing action plans.
Operational Responsibilities
Oversees organizational operations ensuring all work is completed in accordance with brand standards that results in high customer satisfaction. Implements operational controls and monitors KPI's to maintain progress towards goals. Troubleshoots and initiates corrective actions to remediate performance and escalated customer service issues. Facilitates frequent communication between operational departments to ensure effective and efficient capacity planning. Partners with marketing team to develop marketing strategies, create budgets, execute uniform needs, and carry out platform integrations. Partners with sales team with execution of sales initiatives, achievement of sales goals, management of Key Accounts, and development of new service agreements. Develops and maintains high value external partnerships to support operations, including but not limited to training, continuous improvement, and other organizational needs.
Organizational Responsibilities
Creates and owns operating company's Annual Operating Plan (AOP) including KPI's and forecasted staffing needs, resource and infrastructure requirements, and capital expenditures. Sets financial budgets, approves financial requests, develops company goals, and manages the overall profitability of the organization. Reviews reports and tracks the progress of goals to maintain alignment between targets and actual performance. Implements corrective measures as needed to stay on course. Develops and leads improvements and innovations to enhance the efficiency and performance of the organization. Stays abreast of latest industry technology and processes for potential adoption. Identifies expansion opportunities through merger and acquisition targets, expansion of service lines and geographical expansion in alignment with platform objectives. Owns and manages company risk including but not limited to safety, financial and legal risk mitigation. Acts as the cultural champion ensuring a continued focus on company vision, mission and core values. Owns the satisfaction and engagement of the organization's workforce, ensuring people are rewarded, recognized, developed and ready to execute their roles. This includes succession planning and career pathway development. Supports the execution of the organization's reward and recognition program by planning for and approving merit increase and promotions.
PERFORMANCE FACTORS: The performance factors described here are core abilities that contribute to carrying out the assigned responsibilities and achieving the performance objectives of this job.
What you need to succeed:
Bachelor's Degree, or equivalent experience, in Operations Management, Business Administration, or related field
5 years of experience in a management position, preferably within the industry
Communicates clearly and concisely with customers, team and leadership; keeps others informed and takes appropriate partnerships where necessary
Excellent written and verbal communication and interpersonal skills.
Ability to display financial acumen and react to trends and seasonal changes.
Ability to multitask and effectively manage time
Ability to handle stressful situations and work in a fast-paced environment
Ability to read, analyze and utilize reports
Ability to use computer systems to input, access, modify or output information or to execute programs or analyses
Ability to train, develop, motivate, and lead in a manner that fosters a work environment that promotes our culture.
This position is not eligible for employment visa sponsorship now or in the future.
Why should you join our team?
We live our values - W.E.L.I.G.H.T (Winning, Excellence, Love, Integrity, Gratitude, Humility, and Teamwork). Gratitude. Humility. Love. You don't often see values like these in most corporate statements, but Ace Hardware Home Services, Inc. is different. These things are important to us. They represent our commitment to the company, our employees, and to the Ace brand.
In addition to providing our employees a great culture, we offer competitive benefits* that address life's necessities and perks, many of which expand and improve year after year, including:
Incentive/Commission/Bonus opportunities (Based on role / grade level)
401(k) retirement savings plan with matching company contributions, eligible on your first day!
Comprehensive health coverage (medical, dental, vision, company paid short-term disability, and long-term disability) and life insurance benefits for you and your dependents.
Warehouse Merchandise Discount!
Paid time off & paid holidays (depending on role and month of hire)
Career Growth & opportunities within several channels (Plumbing, Heating, Cooling, Electrical, Handyman, Customer Service and others). Your career at Ace is more than just a job. It's a chance to be part of something meaningful. We help locally-owned businesses thrive and make an impact in their communities.
You are joining a team that's committed to your success and invested in your future. We provide the tools, hands-on training, formal education, and coaching to help you become a trusted expert in your craft, grow your career, and make a meaningful impact serving co-workers, customers, and your community.
Robust Employee Assistance Program, which will provide professional assistance for personal, legal, financial, work, childcare and elder care support.
* Benefits are provided in compliance with applicable laws, plans and policies.
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About Ace Hardware Corp
Ace Hardware Corporation is a hardware retailers' cooperative based in Oak Brook, Illinois, United States. It is the world's largest hardware retail cooperative, and the largest non-grocery American retail cooperative.
