About our property:
At the Embassy Suites by Hilton Boston Marlborough we pride ourselves on being the best employer in the area. What sets us apart? Our culture, full benefit plans, including 401k with a company match and our lucrative bonus programs, to name a few. We are looking for talented people who have a genuine passion for service. Our Core Values involve personal development, people, and a desire for wanting them to succeed. We believe each member of our team has a key part to play in our delivery of outstanding service and memorable experiences for each guest. We want a hotel that people want to come to, not through. Find out today what a career with Pyramid Hotel Group at Embassy Suites by Hilton Boston Marlborough can mean for you! Embassy Suites by Hilton Boston Marlborough boasts 230 rooms, 3,500 sq ft of event space, restaurant, and bar.
What you will have an opportunity to do:
The
Assistant General Manager (AGM) plays a crucial role in the overall success and smooth operation of the hotel. Working closely with the General Manager, the AGM is responsible for overseeing various aspects of hotel management, ensuring exceptional guest experiences, and supporting the achievement of financial and operational goals.
Key Responsibilities:
- Assist the General Manager in the day-to-day management of hotel operations with a strong emphasis and responsibility in the accounting and financials of the hotel.
- Supervise and coordinate the activities of various departments, including front desk, housekeeping, food and beverage, maintenance, and others.
- Ensure adherence to hotel policies, procedures, and service standards.
- Foster a guest-centric culture by promoting excellent customer service and satisfaction.
- Address and resolve guest concerns and complaints promptly and effectively.
- Monitor and respond to online reviews and feedback to enhance the overall guest experience.
- Assist in budget planning and monitor financial performance against established goals.
- Help control operating expenses and manage budgets for each department.
- Participate in the recruitment, training, and development of staff.
- Conduct regular performance evaluations and provide constructive feedback.
- Foster a positive and inclusive work environment.
- Monitor and maintain quality standards throughout the hotel.
- Implement and enforce brand standards and ensure compliance with relevant regulations.
- Oversee maintenance and cleanliness of the hotel facilities.
- Coordinate with maintenance staff to ensure proper functioning of equipment and systems.
- Ensure the implementation and adherence to security and safety protocols.
- Collaborate with relevant authorities to address any security concerns.
- Prepare regular reports for the General Manager, providing updates on key performance indicators, financial metrics, and other relevant data.
What are we looking for?The ideal candidate will meet the following criteria:
- Requires a proven record as a successful leader as an Assistant General Manager, Front Office Manager, Director of Finance, Director of Operations, or limited-service General Manager.
- At least 5 years of progressive hospitality experience in hotels is required.
- A college degree or a combination of education and experience equivalent to a college degree, preferably in Hospitality, or Travel & Tourism Management.
- Hotel experience with a strong background in Front Desk Operation and Accounting.
- Hilton brand experience preferred.
- Exceptional leadership, communication, problem-solving abilities, and critical thinking skills.
- The flexibility to adapt to varying shifts, including weekends and holidays.
- A commitment to maintaining a positive and organized work environment.
Compensation:$98000
$115000
