Salary: $68,037.00 - $94,182.00 Annually
Location : Lehigh County, PA
Job Type: Civil Service Permanent Full-Time
Job Number:
Department: Local Government
Division: AN Lehigh Co Aaa
Opening Date: 09/30/2026
Closing Date: 10/13/2026 11:59 PM Eastern
Job Code: L0636
Position Number: 80000273
Union: SEIU
Bargaining Unit: LG
Pay Group: LG
Bureau / Division Code: 88101111
Bureau / Division: Cambria County Area Agency on Aging
Worksite Address: Central Park Complex, 110 Franklin Street
Worksite Address: Suite 400
City: Johnstown, Pennsylvania
Zip Code: 15901
Contact Name: Amy Glessner
Contact Phone: 814.472.1610
Contact Email: [email protected]

THE POSITION
Do you want to protect the elderly? We have a job for you! The Lehigh County Area Agency on Aging is hiring an Aging Care Manager 3 to join our Protective Services Unit. Our team provides specialized casework services to at risk individuals according to protective services legislation, rules, regulations and operating procedures of the Older Adult Protective Services Act. Join a great bunch of dedicated, caring folks who help some of the most vulnerable of our residents!
DESCRIPTION OF WORK
This professional position provides protective services and referrals for older adults who are in danger of abuse, neglect, exploitation, or abandonment and who are having difficulty maintaining a safe and healthful independent lifestyle. As an Aging Care Manager 3, you will perform the following duties:

• Case Investigation: Review and investigate referrals and reports to determine each client's level of risk and eligibility for services
• Information Gathering: Obtain psychological and medical assessments and financial details from clients, their families, and professional contacts
• Client Assistance: Provide guidance to older adults and their families to help resolve problems, address client needs, and improve their circumstances
• Professional Collaboration: Work with other staff, agencies, and community partners through home visits, conferences, and meetings to support effective service delivery
• Documentation: Maintain accurate records, reports, and entries for all case actions, details, and outcomes in the standardized computer system
• Court Intervention Support: Prepare documentation for cases that may require legal action such as guardianship or other protective interventions

Work Schedule and Additional Information:

• Full-time employment
• Work hours are 8:30 AM to 4:30 PM, Monday - Friday, with a 60-minute lunch.
• Telework: You will not have the option to telework in this position.
• Salary: In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY
QUALIFICATIONS

Minimum Experience and Training Requirements:

• One year as an Aging Care Manager 2 or Aging Program Assessor; or
• One and one-half years of professional human services, law enforcement, or nursing experience; and a bachelor's degree in social sciences, behavioral sciences, human services, or a closely related field; or
• An equivalent combination of experience and training which includes six months of professional human services, law enforcement, or nursing experience.

Other Requirements:

• You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency Guidelines.
• Hiring preference for this vacancy may be given to candidates who live within Lehigh County. If no eligible candidates who live within Lehigh County apply for this position, candidates who reside in other counties may be considered.
• You must be able to perform essential job functions.

Legal Requirements:

• This position falls under the provisions of the Older Adult Protective Services Act.
  • Under the Act, a conditional offer of employment will require submission and approval of satisfactory criminal history reports, including but not limited to, PA State Police and FBI clearance.

How to Apply:

• Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
• If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
• Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
• Failure to comply with the above application requirements may eliminate you from consideration for this position.
• All application materials and interview responses must reflect the applicant's own experience, qualifications, and work. Applicants may use generative AI tools for preparation purposes only. Use of AI to misrepresent or falsify information, or to assist during interviews, is not permitted. Review the Guidance for Generative AI Tools & Job Seekers for additional information.

Veterans:

• Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.

Telecommunications Relay Service (TRS):

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

EXAMINATION INFORMATION

• Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
• Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
• Your score is valid for this specific posting only.
• You must provide complete and accurate information or:
  • your score may be lower than deserved.
  • you may be disqualified.
• You may only apply/test once for this posting.
• Your results will be provided via email.

Benefit packages are determined by the county and may vary. Please contact the applicable county human resource office directly to inquire about a specific benefit package.
01

The Commonwealth of Pennsylvania legislatively allows the Department of Aging and Area Agencies on Aging to provide preference to candidates who are 60 years of age or older. Are you 60 years of age or older?

• Yes
• No

02

Have you been employed by a Pennsylvania local government agency in a civil service covered position as an Aging Care Manager 2 or Aging Program Assessor for one or more years full-time?

• Yes
• No

03

If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.
04

How much full-time professional human services, law enforcement, or nursing experience do you possess?

• 2 years or more
• 1 but less than 2 years
• Less than 1 year
• None

05

If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.
06

How much graduate coursework have you completed in the social sciences, behavioral sciences, human services, hospital administration, nursing home administration, nursing, public health, health sciences, community health, health care management, or law enforcement?
If you are claiming credits/degree, you must upload a copy of your college transcript(s) for this education to be considered in the eligibility decision. Unofficial transcripts are acceptable. You must attach your transcript(s) prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a transcript(s) to the application after it has been submitted.

If you answer this question based on education acquired outside of the United States, you must upload a copy of your foreign credential evaluation report. We can only accept foreign credential evaluations from organizations that are members of the National Association of Credential Services (NACES). A list of current NACES members can be found by visiting and clicking the Evaluation Services link.

You must attach your documentation prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a document to the application after it has been submitted.

• 30 credits or more
• Less than 30 credits
• None

07

You must complete the supplemental questions below. These supplemental questions are the exam and will be scored. They are designed to give you the opportunity to relate your experience and training background to the major activities (Work Behaviors) performed in this position. Failure to provide complete and accurate information may delay the processing of your application, or result in a lower-than-deserved score or disqualification. You must complete the application and answer the supplemental questions. Resumes, cover letters, and similar documents will not be reviewed for the purposes of determining your eligibility for the position or to determine your score.
All information you provide on your application and supplemental questions is subject to verification. Any misrepresentation, falsification or omission of material facts is subject to penalty. If requested, you must provide documentation, including names, addresses, and telephone numbers of individuals who can verify the validity of the information you provide in the application and supplemental questions.

Read each work behavior carefully. Determine and select which "Level of Performance" most closely represents your highest level of experience/training. List the employer(s)/training source(s) from your Work or Education sections of the application where you gained this experience/training. The "Level of Performance" you choose for each work behavior must be clearly supported within the description of the experience and training information entered in your application or your score may be lowered. In order to receive credit for experience, you must have worked in a job for at least six months in which the experience claimed was a major function.

If you have read and understand these instructions, please click on the "Yes" button and proceed to the exam questions.

If you have general questions regarding the application and hiring process, please refer to our

• Yes

08

WORK BEHAVIOR 1 - CONDUCTS INVESTIGATIONS
Conducts investigations of the circumstances of elderly consumers who need protection from abuse, exploitation, abandonment, or self-neglect.

Levels of Performance

Select the "Level of Performance" which best describes your claim.

• A. I have experience conducting investigations of allegations of abuse. My duties included conducting interviews, collecting and retaining evidence, and examining records or other documents.
• B. I have experience assisting others in conducting investigations. My duties included assisting with interviewing, collecting and retaining evidence, and examining records or other documents.
• C. I have successfully completed college-level coursework or other training related to investigation procedures, criminal investigations, or rules of evidence.
• D. I have NO experience or education related to this work behavior.

09

In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

1. The name(s)