TeleTech

Agile Coach Lead

TeleTech$86K — $198K *
Education, Government & Non-Profit
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 5+ years of experience with Agile delivery
  • 3+ years of experience coaching or leading multiple Scrum teams
  • Experience standardizing Agile practice across a multi-team IT or cybersecurity program
  • Experience with Jira administration and Agile metrics
  • Public Trust clearance
  • Bachelor's degree
  • ICAgile Professional Certification

Responsibilities

  • Evangelize Agile principles within the program
  • Coach and manage Scrum Masters and Business Analysts on Agile practices
  • Own program-level Agile governance and requirements-traceability
  • Escalate and resolve dependencies affecting sprint delivery
  • Partner with Product Owner and Program Manager on planning and reviews
  • Drive continuous improvement of Agile maturity across teams
  • Leverage AI for efficiency and quality in output

Benefits

  • Health, life, and disability benefits
  • Financial and retirement benefits
  • Paid leave
  • Professional development and tuition assistance
  • Work-life programs and dependent care
  • Recognition awards for exceptional performance
Full Job Description
Agile Coach Lead
The Opportunity:

Provides expertise and leadership for agile software development projects and team. Applies leading-edge principles, theories, and concepts and contributes to the development of new principles and concepts. Works on unusually complex problems and provides highly innovative solutions. Operates with substantial latitude for unreviewed action or decision. Mentors or supervises employees in both company and technical competencies.

As our Agile Coach, you'll coach and coordinate the Department of Veterans Affairs (VA) program's Scaled Agile Framework (SAFe) practice. This team of 100 staff are organized into Kanban and Scrum teams, each with Scrum Masters and Business Analysts, who will report to you. Your role is to build our Agile practice from the ground up, then run it and adapt it.

What You'll Work On:
  • Evangelize Agile principles.
  • Coach and manage the ICAM Scrum Master and Business Analysts across all product workstreams, standardizing ceremonies, definitions of done, and Jira tracking practices.
  • Own program-level Agile governance and requirements-traceability practices, using a structured intake, decomposition, and validation model.
  • Escalate and resolve cross-team dependencies affecting sprint delivery across the ICAM workstreams.
  • Partner with the ICAM Product Owner and Program Manager on release planning, roadmap updates, and Quarterly Program Review inputs.
  • Drive continuous improvement of Agile maturity across the program, including retrospective trend analysis and coaching for underperforming teams relative to a 90% sprint-completion target.
  • Leverage IA intelligently to drive efficiency and quality of output and automate tasks wherever appropriate.
  • Develop and consistently use ways of working which allow Agents and automated processes to effectively assist.


You Have:
  • 5+ years of experience with Agile delivery
  • 3+ years of experience coaching or leading multiple Scrum teams concurrently
  • Experience standardizing Agile practice across a multi-team IT or cybersecurity program
  • Experience with Jira administration and Agile-metrics and reporting
  • Public Trust
  • Bachelor's degree
  • ICAgile Professional Certification


Nice If You Have:
  • Experience coaching Agile teams delivering identity, access management, or cybersecurity products
  • Experience with scaled Agile frameworks (SAFe) in a federal environment
  • Experience using AI agents to build things


Vetting:

Applicants selected will be subject to a government investigation and may need to meet eligibility requirements of the U.S. government client; Public Trust determination is required.

Compensation

At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen's benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page.

Salary at Booz Allen is determined by various factors, including but not limited to location, the individual's particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $86,800.00 to $198,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen's total compensation package for employees. This posting will close within 90 days from the Posting Date.

Identity Statement

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.

Candidate AI Usage Policy

AI is a part of our daily work at Booz Allen, and we are committed to the responsible and ethical use of AI tools. However, we want to ensure a fair candidate process based on your own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) or other tools to assist with responses during interviews (whether in-person or virtual) is prohibited unless permission is explicitly provided.

Work Model
Our people-first culture prioritizes the benefits of collaboration, whether it occurs in person or virtually. To support engagement and effective communication, employees working virtually are generally expected to have their cameras on during meetings.
  • Remote: If this position is listed as remote, there may still be occasions when you are required to work in person at a Booz Allen or customer facility.
  • Hybrid: If this position is listed as hybrid, you will be expected to work from a Booz Allen facility frequently, in alignment with leadership expectations and the needs of the role. You may also be required to work from or visit a customer facility.
  • Onsite: If this position is listed as onsite, work will primarily be performed at a Booz Allen office or customer facility, where employees will collaborate directly with colleagues and customers as required by the role.

About TeleTech

TeleTech is a business process outsourcing company headquartered in Englewood, Colorado. The company was founded in 1982 by Kenneth D. Tuchman and provides customer experience, consulting, and technology services to clients in various industries, including healthcare, financial services, and telecommunications. TeleTech operates in over 20 countries and has over 50,000 employees. The company is committed to sustainability and has implemented several initiatives to reduce its environmental impact.
Learn more about TeleTech
Size
56,000 employees
Industry

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