TeleTech

Agentic Forward Deployed Engineer

TeleTech$99K — $225K *
Aerospace & Defense
8 - 10 years of experience
Job Overview by Ladders

Qualifications

  • 8+ years in software or machine learning engineering, technical advising, or solutions engineering
  • 4+ years experience with generative AI tech (LLMs, retrieval-augmented generation, multi-agent orchestration)
  • Proven experience deploying LLM-powered systems to production, incorporating evaluation and monitoring
  • Proficiency in production code development using Python or TypeScript
  • Familiarity with enterprise systems integration (ERP, CRM, ITSM)
  • Experience directly engaging with customers for requirements gathering and tech adoption
  • Knowledge of evaluation techniques for non-deterministic systems

Responsibilities

  • Embed with client teams to observe and document workflows and decision points
  • Produce automation roadmaps prioritizing high-volume workflows for software and agent judgment
  • Design and deploy AI agents that integrate with existing tools and systems
  • Develop frameworks and tests for scaling agents from shadow mode to production
  • Implement monitoring and metrics for agent performance visibility
  • Drive change management and training to support workforce transition to automation
  • Codify learnings into reusable components and playbooks for future engagements

Benefits

  • Structured support from a central engineering community
  • Access to a collaborative and inclusive work environment
  • Opportunities for professional development and skill enhancement
  • Engagement in meaningful projects solving real-world challenges
  • Flexibility to work remotely or in a hybrid model where needed
Full Job Description
Agentic Forward Deployed Engineer
The Opportunity:

As an AI-forward engineer, you know that access to frontier models is increasingly universal, what differentiates organizations is their ability to deploy them effectively. Your strength is embedding with teams, mapping how work actually happens, and converting that understanding into reliable AI agents that transform operations. We're seeking technical depth, advisory instincts, and an ownership mindset to bring agentic AI to workflows where it matters most.

You'll join a forward-deployed engineering cohort that operates close to the mission, engaging on billable client programs where people execute well-defined processes by hand. Your mission is to move from humans executing flowcharts to agents executing flowcharts and elevating humans into supervisors of that automation. You'll map workflows and exception paths, decide where deterministic software ends and model judgment begins, and build agents that are reliable, observable, and auditable from day one. You'll validate performance with evaluation suites and scale from shadow mode to production. Equally important, you'll bring people along winning trust, managing change, training the workforce, and leaving every engagement more capable than you found it.

You won't do this alone. You'll have structured reach-back to a central engineering community focused on removing blockers, accelerating data and policy access, and turning field-built solutions into reusable patterns, playbooks, and shared capabilities. Patterns proven once become capabilities many teams can reuse.

What You'll Work On:
  • Embed with client teams to observe and document how work actually happens, including workflows, systems, data flows, decision points, and the exception paths that aren't captured in formal documentation.
  • Produce operating maps and automation roadmaps that prioritize high-volume workflows by expected value and risk and determine where deterministic software, agent judgment, and human-in-the-loop approvals each belong.
  • Design, build, and deploy AI agents that reason, plan, and act across existing tools, APIs, and data sources while integrating with current systems rather than forcing migrations.
  • Develop evaluation frameworks, golden datasets, and regression tests to turn non-deterministic behavior into evidence and scale agents from shadow mode to increasing autonomy to production.
  • Instrument everything including audit trails, monitoring, and metrics that let leadership see exactly what agents are doing and the value delivered in hours saved, risk reduced, and outcomes improved.
  • Drive adoption and change management to train the workforce, redesign roles around supervision of automation, and de-risk the transformation for people living through it.
  • Codify learnings into playbooks, reusable components, and field feedback to continuously improve shared capabilities across engagements.


Work with us to solve real-world challenges and define the AI and ML strategy for Army enterprise clients.

Join us. The world can't wait.

You Have:
  • 8+ years of experience in software engineering, machine learning engineering, technical advising, or solutions engineering roles
  • 4+ years of experience building applications with generative and agentic AI technologies such as LLMs, retrieval-augmented generation, or multi-agent orchestration
  • Experience deploying LLM-powered systems or AI agents to production, including evaluation, monitoring, and iteration after launch
  • Experience developing production code in Python or TypeScript
  • Experience integrating with enterprise systems and data sources such as ERP, CRM, ITSM, or knowledge repositories
  • Experience working directly with customers or business stakeholders to elicit requirements, map business processes, and guide adoption of new technology
  • Knowledge of evaluation techniques for non-deterministic systems, including golden datasets, regression testing, and human-in-the-loop feedback
  • Ability to travel up to 10% of the time
  • Secret clearance
  • Bachelor's degree


Nice If You Have:
  • Experience working in a DoW or DoA environment
  • Experience with agent development and orchestration frameworks such as graph-based planners, tool-calling agents, or agent SDKs
  • Experience in forward-deployed, embedded, or residency-style engineering roles at client sites
  • Experience with organizational change management, including training, communications, workforce transition, or user adoption programs
  • Experience with business process analysis or process mapping such as BPMN or value-stream mapping
  • Experience with major cloud platforms and containerized deployment such as public cloud services, Kubernetes, or infrastructure-as-code
  • Ability to quantify automation impact including cost savings, risk mitigation, and revenue uplift
  • Master's degree
  • Agile or cloud Certification


Clearance:

Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information; Secret clearance is required.

Compensation

Salary at Booz Allen is determined by various factors, including but not limited to location, the individual's particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $99,000.00 to $225,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen's total compensation package for employees. This posting will close within 90 days from the Posting Date.

Work Model
Our people-first culture prioritizes the benefits of collaboration, whether it occurs in person or virtually. To support engagement and effective communication, employees working virtually are generally expected to have their cameras on during meetings.
  • Remote: If this position is listed as remote, there may still be occasions when you are required to work in person at a Booz Allen or customer facility.
  • Hybrid: If this position is listed as hybrid, you will be expected to work from a Booz Allen facility frequently, in alignment with leadership expectations and the needs of the role. You may also be required to work from or visit a customer facility.
  • Onsite: If this position is listed as onsite, work will primarily be performed at a Booz Allen office or customer facility, where employees will collaborate directly with colleagues and customers as required by the role.


About TeleTech

TeleTech is a business process outsourcing company headquartered in Englewood, Colorado. The company was founded in 1982 by Kenneth D. Tuchman and provides customer experience, consulting, and technology services to clients in various industries, including healthcare, financial services, and telecommunications. TeleTech operates in over 20 countries and has over 50,000 employees. The company is committed to sustainability and has implemented several initiatives to reduce its environmental impact.
Learn more about TeleTech
Size
56,000 employees
Industry

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