Agentforce Salesforce Consultant

***As required by our governmental client, this position requires U.S. Citizenship AND Secret Clearance***

We're seeking a highly motivated, Certified Agentforce Salesforce Consultant to join our team supporting a federal public sector program. This role focuses on designing, building, and deploying Agentforce AI agents; from use-case discovery through configuration, testing, and deployment, and on advising clients on where agentic and declarative Salesforce solutions deliver measurable operational value.

Compensation & Benefits:

Estimated Starting Salary Range for Agentforce Salesforce Consultant - TBD

Pay commensurate with experience.

Full-time benefits include Medical, Dental, Vision, 401K, and other possible benefits as provided.  Benefits are subject to change with or without notice.

Responsibilities:  

• Design, build, and deploy Agentforce agents using Agent Builder; defining topics, instructions, and actions grounded in documented business processes.
• Author and refine agent instructions and prompts using Prompt Builder; ground agent responses in Data Cloud and core Salesforce data to ensure accuracy and relevance.
• Configure agent actions using Flow, Apex, and REST/SOAP integrations to connect agents to Salesforce and external systems of record.
• Facilitate discovery sessions and stakeholder workshops to identify use cases suited to autonomous and assistive agents; translate needs into topics, actions, user stories, and acceptance criteria.
• Test and evaluate agent behavior using the Agentforce Testing Center; establish guardrails, escalation paths, and human-in-the-loop controls before production release.
• Ensure agent and platform solutions are scalable, maintainable, and aligned to federal governance, security, and compliance standards.
• Configure and customize supporting Salesforce capabilities; Public Sector Solutions (PSS), Service Cloud, and Data Cloud, that agents operate against, using declarative tools and best-practice architecture patterns.
• Serve as a strategic advisor on Agentforce capabilities, Salesforce platform architecture, and optimization opportunities.
• Design scalable data and security models aligned to federal requirements.
• Provide technical and functional leadership to cross-functional project teams; mentor junior consultants and contribute to the best internal practices, accelerators, and solution frameworks.
• Partner with stakeholders to validate designs via prototypes and iterative feedback cycles.
• Performs other job-related duties as assigned.

Required Qualifications:

• U.S. citizenship required.  
• Eligible to obtain and maintain a government clearance.
• 1–2 years of hands-on Agentforce experience, including building agents with Agent Builder, authoring instructions/prompts with Prompt Builder, and configuring agent actions.  
• 4 years of hands-on Salesforce consulting or implementation experience; minimum 7 years of overall professional experience.  
• Salesforce Certified Administrator, Salesforce Agentforce Specialist certification.
• plus one or more Consultant-level certifications (Sales, Service, or Experience Cloud).  
• Strong business analysis skills; able to lead client discovery, requirements definition, user stories, and acceptance criteria.  
• Advanced proficiency with Salesforce automation, especially Flow.  
• Familiarity with integrations and APIs (REST/SOAP); capable of guiding technical integration approaches.  
• Experience with Agile software development methodologies.  
• Bachelor's degree required.  
• Must pass pre-employment qualifications of Cherokee Federal.

Preferred Qualifications:

• Additional certifications: Advanced Administrator, Platform App Builder, Data Cloud, OmniStudio, and PSS.
• Experience using Data Cloud to ground and contextualize agent responses.
• Hands-on Apex and Lightning Web Components (LWC) development.
• OmniStudio experience (OmniScript, DataRaptors, FlexCards, Integration Procedures).
• Prior public sector or federal delivery experience.

Key Skills:

• Strong expertise in the Salesforce platform and applications, with a deep understanding of development best practices and standards.
• Proficiency in Apex and declarative tools such as Flow and OmniStudio.
• Proficiency with the Agentforce platform, including Agent Builder, agent topics, and custom action development.
• Familiarity with front-end web technologies such as HTML, CSS, and JavaScript.
• Knowledge of Salesforce integration patterns and technologies, including REST and SOAP APIs.
• Strong problem-solving and analytical skills, with the ability to analyze complex requirements and design efficient solutions.
• Excellent communication and collaboration skills, with the ability to work effectively with stakeholders at all levels.

Similar searchable job titles:

• Salesforce Business Analyst
• Salesforce Functional Consultant
• CRM Consultant (Salesforce)
• Salesforce Solution Consultant
• Salesforce Implementation Specialist
• Salesforce Agentforce Consultant
• Salesforce Agentforce Specialist

Keywords:

• Requirements Gathering
• Business Process Optimization
• Salesforce Configuration
• Agentforce  
• Prompt builder
• Client Stakeholder Engagement
• Solution Design