The Position:The Agent Experience Manager (AEM) is an integral part of our Operations team and a key contributor to agent success, culture, and satisfaction. AEMs are responsible for fostering a dynamic and engaging office environment, ensuring agents feel supported and connected to the broader company mission. This role requires someone with strong interpersonal skills, a proactive mindset, and the ability to juggle operational duties while building authentic relationships with agents. This position will provide on-site support for the Beverly Hills and Brentwood office locations.
Essential Job Functions and Responsibilities: - Agent Support & Relationship Management
- Serve as the primary point of contact for agent requests and support
- Proactively address agent concerns and provide timely resolutions
- Conduct weekly agent check-ins to assess satisfaction and gather feedback for continuous improvement
- Onboarding & Culture Building
- Welcome and onboard new agents with a focus on integration and retention
- Act as a brand ambassador to promote The Agency's values and offerings
- Build community through regular office engagement and personalized touchpoints
- Events & Meetings
- Host monthly, market-relevant in-office events to foster community and share valuable insights
- Coordinate and facilitate weekly or bi-weekly office meetings with curated content and consistent messaging across offices
- Thoughtfully share company-wide updates and initiatives to keep agents informed and aligned
- Core Services Ambassador
- Promote and educate agents on ancillary services available through The Agency
- Encourage adoption and provide support in leveraging these services
- Track and report utilization metrics to ensure optimal engagement
- Sales Manager Collaboration
- Partner with Sales Managers to support agent growth and retention
- Ensure communication channels between departments remain open and effective
- Help foster an environment where agents feel heard, valued, and empowered
- Office & Operational Duties
- Ensure the office is organized, welcoming, and fully functional
- Oversee supply ordering, equipment maintenance, and liaison with building management
- Maintain local business records and manage real estate association, licensing, and MLS paperwork
- Support adherence to DRE, RE association, and MLS compliance standards
- Maintain CRM updates and assist with data/report generation for leadership
- Work Location: Split time across two local offices; 3 days/week in Beverly Hills; 2 days/week in Brentwood.
Required Skills and Experience:- 3+ years of experience in the real estate industry or client-facing role
- Excellent organizational and time management skills
- Customer-focused with strong written and verbal communication
- Able to manage multiple priorities and maintain ownership of projects
- Experience with CRM systems and MLS preferred
- Positive, proactive, solutions-oriented mindset and a collaborative team player
- Ability to travel between office locations as needed
- In office role Monday through Friday
Benefits & Perks:- Paid time off
- Professional development budget
- Comprehensive health benefits
- 401(k)
- HSAs FSAs
- Employee Assistance Program (EAP)
Compensation:Base Salary - $80,0000 -$85,000 USD. Compensation will be determined based on the skills and qualifications of the applicant along with the requirements of the position.
