Must Have Technical/Functional Skills
• Graduate/Post Graduate in Engineering or Sciences with specialization in Service Planning, Scheduling, field service, product as a service, Statistics, BOM, Catalog building, analytics and automation, Pricing .
• Experience in implementation of PTC SLM Modules, Service Max, IFS, ServiceNow or any SLM packages.
• Digital Enablement of Service Transformation using Big Data, Cloud, Augmented Reality, Artificial Intelligence, Chatbots etc.
• Experience in outcome centric models preferred
• Strong, 10+ years experience and expertise in Service-Centric function, preferably in automotive, heavy equipment, aerospace, industrial manufacturing and energy, resources.
• Expertise in Servitization, Field Service Management, scheduling, maintenance, repairs, Contracts, Service BOM, MRO, Service Analytics, Depot Repair, Warranty, Service / Aftermarket Parts, AR/VR, IOT and Service System Integration.
• Supporting and deployment of service / aftermarket management solutions.
• Strong communications and presentation skills are required. Role will be responsible for communicating with internal and customer teams. Must display ability to extract and define business requirements. A strong understanding of Business Process Modeling is required.
• Provide leadership to the team that implements the developed solution.
• 70% Client Interaction and 30% Leading Internal Team
• Support solution development with key technologies (Service Max, Zinier, IFS, ServiceNow, Syncron, Techsee, CareAR, PTC SLM, Windchill SIM, Inservice, Servigistics , JDA ,SAP SPM, Oracle, Stibo, Informatica, Riversand etc.) by giving the domain inputs to IT teams.
• Work on pre-sales activities for identifying and converting business consulting and IT implementation opportunities.
Roles & Responsibilities
• Lead teams in consulting and implementation projects
• Identify opportunities through business connects with clients and relationships in TCS ecosystem
• Lead RFP responses and contribute
• Track emerging business models and trends for its applicability in manufacturing.
• Build connects with analysts, speak jointly with customers in key Industry forums and publish thought leadership articles
Generic Managerial Skills, If any
• Excellent Communication skills
• Presentation skills
• Good working relationships in a team
Salary Range : $120,000 to $140,000 Per Annum
TCS Employee Benefits Summary:
Discretionary Annual Incentive.
Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
Family Support: Maternal & Parental Leaves.
Insurance Options: Auto & Home Insurance, Identity Theft Protection.
Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.
Time Off: Vacation, Time Off, Sick Leave & Holidays.
Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.
