AutoNation

After Sales Coach

AutoNation • $70K — $95K *
US-AnywhereRemote in Florida, US
Manufacturing & Automotive
5 - 7 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • 5+ years of experience in automotive dealership fixed operations in a management, training, or consulting capacity.
  • Expertise with major DMS platforms and OEM service systems.
  • Experience developing and delivering measurable training programs both in-person and virtually.
  • Willingness to travel to dealership locations up to 50–75%.
  • Reside in a market with company stores.

Responsibilities

  • Conduct assessments of service-lane workflows to improve results with Service and Parts Managers.
  • Develop and deliver training curriculums for various roles including service advisors and technicians.
  • Align training initiatives with manufacturer standards and certification programs.
  • Analyze KPIs to identify performance improvement opportunities and measure the effectiveness of training.
  • Coach service and parts managers on management routines and associate development.
  • Support the rollout of new technology platforms with training and change management planning.
  • Conduct process audits to ensure adherence to operational procedures.

Benefits

  • Competitive compensation and 401k matching.
  • Insurance plans including health, dental, and vision, along with maternity benefits for work-life balance.
  • Employee discounts on new and pre-owned vehicles, services, and parts.
  • Access to discounts through the YouDecide program with offers from top retailers.
  • Participation in a philanthropic mission to raise money for cancer research and treatment.
Full Job Description
The Training & Process Consultant delivers training programs that improve efficiency, customer satisfaction, and profitability. Additionally the role partners with service and parts leadership to assess current workflows to identify process improvements and additional focused training. This role blends hands-on in-store coaching with structured classroom and virtual training delivery, combining deep service and parts expertise with strong facilitation and leadership-development skills to drive measurable, sustainable results across multiple locations.

Key Responsibilities
  • Conduct on-site and virtual assessments of service-lane workflow; work directly with Service Managers and Parts Managers to improve results through enhanced process execution and effective action-plan development.
  • Develop and deliver instructor-led, virtual, and e-learning training curricula for service advisors, technicians, parts counter staff, and managers. Assess associate performance through evaluations, role-plays, and simulations; provide constructive feedback to support continuous development.
  • Ensure alignment with manufacturer standards, certification programs, and incentive requirements.
  • Analyze store and market KPIs — including hours-per-RO, effective labor rate, parts gross profit %, CSI/SSI scores, and technician productivity to identify performance opportunities and measure training effectiveness.
  • Coach service managers and parts managers one-on-one on daily management routines, associate development, and performance accountability — helping them become stronger leaders, managers, and coaches.
  • Support the rollout and adoption of new technology platforms (e.g., digital MPI tools, online appointment scheduling, electronic parts catalogs) through change-management planning and end-user training.
  • Conduct process audits (e.g., service-write-up reviews) to ensure key operational procedures are followed; coach teams on corrective actions in real time.
  • Assign short videos on key topics depending on performance gaps.
  • Partner with Market leadership, L&D teams, and instructional designers to align training initiatives with business objectives.
  • Act as a subject-matter expert (SME) for training content design; conduct certifications and re-certifications for service and parts associates and managers.
  • Influence without authority — drive engagement and adoption of process improvements across the network.
Required Qualifications
  • 5+ years of experience in automotive dealership fixed operations (service, parts, or body shop) in a management, training, or consulting capacity.
  • Demonstrated expertise with major DMS platforms (e.g., CDK Global, Reynolds & Reynolds, Tekion) and OEM service systems.
  • Proven track record of developing and delivering training programs — both in-person and virtual — that produced measurable KPI improvement.
  • Willingness to travel up to 50–75% to dealership locations; must reside in a market with company stores.

Preferred Qualifications
  • Certified Professional in Training Management (CPTM), ATD certification, or similar L&D credential.
  • Experience with digital retailing platforms and connected-vehicle service workflows.

Core Competencies
  • Change management & stakeholder engagement
  • Data analysis & KPI-driven decision-making
  • Cross-functional collaboration across dealership departments
  • Influence without authority & relationship building
  • Training logistics coordination

Exciting Benefits and Perks Await You:

  • Competitive compensation and 401k matching

  • Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits.

  • Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear

  • Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers

  • Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide

About AutoNation

AutoNation, Inc. (AutoNation) is an automotive retailer in the United States. As of December 31, 2011, the Company had three operating segments: Domestic, Import, and Premium Luxury. As of December 31, 2011, it owned and operated 258 new vehicle franchises from 215 stores located in the United States, predominantly in metropolitan markets in the Sunbelt region. Its stores sell 32 different brands of new vehicles. The core brands of vehicles that it sells, representing approximately 90% of the new vehicles that it sold during the year ended December 31, 2011, was manufactured by Ford, Toyota, Nissan, General Motors, Honda, Mercedes-Benz, BMW, and Chrysler. The Company offers a diversified range of automotive products and services, which include new vehicles, used vehicles, parts and automotive repair and maintenance services, and automotive finance and insurance products. In January 2014, Autobytel Inc. acquired AutoUSA from AutoNation, Inc.

AutoNation Careers

Join the dynamic team at AutoNation, America's largest and most admired automotive retailer, and drive your career forward in an industry that is all about innovation and growth. At AutoNation, we offer more than just job opportunities; we provide a platform for professional development and leadership in an environment that values diversity and inclusivity.

Work You'll Do

At AutoNation, every position is a chance to leverage your skills, contribute to our mission, and make an impact. Whether you're looking for an entry-level role or a managerial position, our team is committed to nurturing your career aspirations with comprehensive training and development programs.

Explore Our Diverse Employment Opportunities

AutoNation is not just about selling cars; it's about creating exceptional experiences. Our team members enjoy a culture that promotes innovation, teamwork, and leadership. From sales and customer service to finance and operations, the variety of roles ensures that there's a perfect fit for everyone's skills and interests.

Internship Programs

Kickstart your career with an AutoNation internship. These opportunities are designed to give you real-world experience, networking prospects, and insights into our day-to-day operations. Interns at AutoNation are considered integral members of the team and are involved in projects that matter.

Benefits of Joining AutoNation

Choosing a career at AutoNation means you get to enjoy benefits that support both your professional and personal life. We offer competitive compensation packages, health benefits, and employee discounts. Moreover, our commitment to employee growth ensures that you have access to continuous learning and career advancement opportunities.

Inclusive Culture and Diversity Training

We believe that our strength lies in our diversity. AutoNation is dedicated to maintaining an inclusive culture where everyone’s voice is heard. Diversity training is a crucial part of our commitment, ensuring that all team members understand and appreciate the value of a diverse workplace.

Leadership and Innovation

Lead and innovate with AutoNation. We empower our employees to take on challenges and lead initiatives that drive our company forward. Our leadership programs are designed to foster the next generation of industry leaders, equipped with the tools to innovate and excel.

Join Our Team

Ready to accelerate your career? Explore the various job openings at AutoNation and find where you fit best. We are continuously hiring passionate, curious, and driven individuals who are ready to advance their careers in the automotive industry.

Stay Connected

Keep up to date with the latest at AutoNation by following our careers blog. Gain insights from industry leaders, stay informed about new job openings, and learn valuable career tips that can help you grow.

Apply Now

Don’t miss out on the opportunity to be part of a leading team in the automotive industry. Update your resume, prepare for your interview, and apply for a position at AutoNation today. Discover how your career can flourish in an environment committed to customer service and innovation.

SEARCH AUTONATION JOBS

Join AutoNation and drive the future of automotive retail with a career that’s as rewarding as it is exciting.
Learn more about AutoNation
Size
22,200 employees
Market Cap
$5.1 billion
Industry
Manufacturing & Automotive
Net Income
$381.6 million
Founded
1996
5 Year Trend
+3.6%
Revenue
$20.3 billion
NASDAQ
AN
* Ladders Estimates

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