ServiceNow

Advisory Solution Consultant - Intelligent Automation

ServiceNow • $118K — $183K *
US-AnywhereRemote in San Diego, CA
Enterprise Technology
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 5+ years in technical consulting, solution engineering, or customer-facing technical roles.
  • Experience integrating AI into workflows and decision-making processes.
  • Strong technical background in data engineering, including ETL processes and analytics platforms.
  • Familiarity with integration technologies like REST APIs and Middleware.
  • Proficiency in programming languages including JavaScript, Python, SQL, and technologies like AngularJS.

Responsibilities

  • Conduct discovery sessions to identify customer challenges and constraints.
  • Design and build proof-of-concept AI solutions using the platform.
  • Lead workshops and engage with C-level executives to demonstrate value.
  • Iterate on solutions based on customer feedback and evolving capabilities.
  • Collaborate cross-functionally to ensure exceptional customer outcomes.

Benefits

  • Flexible time away plan
  • 401(k) Plan with company match
  • Employee Stock Purchase Plan (ESPP)
  • Matching donations
  • Health plans with flexible spending accounts
  • Family leave programs
Full Job Description
Job Description

We are hiring a builder and advisor who thrives at the intersection of cutting-edge AI and enterprise customer outcomes. As an Advisory Solution Consultant on the Intelligent Automation (IA) Team, you will partner with field teams to design, demonstrate, and prove the value of ServiceNow's AI platform. This is a hands-on role that requires both technical depth and consultative expertise.

Who you are:

You are a technically curious and innovation driven Solution Consultant with a passion for AI, Data, and Workflow. You've built multiple use cases in the platform and enjoy experimenting with AI to make your job easier every day. You thrive in fast-paced environments and want to help shape an AI-native Solution Consulting organization.

You bring:
  • A passion for AI - you experiment with it daily and stay ahead of emerging trends
  • A builder's mindset - you've built use cases on the platform and know how to iterate fast
  • Executive presence - you've presented to C-suite stakeholders and held the room
  • Technical depth with consultative instincts - you know when to go deep and when to zoom out
  • Resilience in ambiguity - you thrive when the playbook is still being written

What you'll do:

Our mission is to partner with field teams and work directly with customers to understand their unique challenges and build intelligent, scalable AI solutions that solve their most mission-critical challenges.
  • Conduct discovery sessions to understand customer environment, business challenges, and constraints
  • Design and build proof-of-concept solutions that showcase the power of the platform bringing AI + Data + Workflow to life.
  • Lead workshops and demonstrations for C-level executives and business stakeholders
  • Iterate quickly based on evolving capabilities and customer feedback
  • Work cross-functionally with product, engineering, customer excellence group, and global SC teams to deliver exceptional customer outcomes


Qualifications

Core competencies
  • Curiosity - Passion for AI and emerging technologies, self-driven learning with a track of staying ahead of trends
  • Collaboration - Proven ability to work across functions, building rapid solutions in team environment.
  • Communication - Clarity in explaining ideas, experience presenting to executive level stakeholders.
  • Change Agility - Thrives in ambiguity and fast iteration.

Technical Expertise
  • 5+ years in technical consulting, solution engineering, or customer facing technical roles
  • Experience in leveraging or critically thinking about how to integrate AI into the work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI data-driven insights, or exploring AI's potential impact in the function or industry.
  • Strong technical background in data engineering with hands-on experience with data ingestion tools, ETL processes, data modeling, storage solutions, and analytics platforms.
  • Ability to architect and implement complex systems under tight deadlines.
  • Deep familiarity with integration technologies, including REST APIs, SOAP, JSON, JDBC, streaming data platforms, and middleware technologies
  • Working knowledge of software development practices and proficiency in programming languages and technologies such as JavaScript, Angular JS, React JS, HTML5, CSS, SQL, Python, or equivalent.
  • Exposure to additional technologies such as Robotic Process Automation (RPA), Generative AI, Optical Character Recognition (OCR), Process Mining, and Continuous Integration/Continuous Deployment (CICD) practices is a plus.

For positions in this location, we offer a base pay of $118,500 - $183,675, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

About ServiceNow

ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations in North America, Europe, the Middle East, Africa, the Asia Pacific, and other countries. The company offers service management solutions, including incident, problem, change, request, and cost management as well as service catalogs; and IT, HR, facilities, and field service management solutions. It also provides IT operations management solutions covering service mapping, delivery, and assurance solutions; business management solutions such as financial management, project portfolio suite, vendor performance management, and performance analytics as well as governance, risk, and compliance; and application development services.

ServiceNow Careers

Join the dynamic team at ServiceNow, a global leader in digital workflow solutions, where innovation and leadership converge to shape the future of work. At ServiceNow, we offer more than just job opportunities; we provide a platform for professional growth and a chance to be part of a culture that values diversity, creativity, and continuous learning.

Work You’ll Do

Embark on a career journey with ServiceNow and contribute to the world’s leading enterprises' digital transformation. Our team is at the forefront of developing cutting-edge technologies that improve how people work. With ServiceNow, you will use your skills to impact businesses and industries profoundly, driving efficiency and innovation.

Join Our Market-Leading Team

ServiceNow is not just another technology company. We are a team that thrives on diversity and leadership, fostering an inclusive environment that promotes growth and development. Our commitment to diversity training ensures that every team member can achieve their potential.

Innovative Work

ServiceNow is home to more than 10,000 dedicated professionals who lead the charge in digital workflows and enterprise solutions. As part of our team, you will engage in projects that merge technology with practical applications, creating revolutionary products that advance how services are delivered and managed.

Career Development

At ServiceNow, your career trajectory is filled with boundless opportunities. We support your growth with robust training programs, leadership development courses, and access to global challenges. Whether you are looking for an internship, full-time position, or leadership role, ServiceNow equips you with the tools to excel.

Be Part of a Great Team

Working at ServiceNow means being part of a community that values teamwork and innovation. Our collaborative environment encourages networking and sharing ideas, making our workplace vibrant and dynamic. The benefits of joining ServiceNow extend beyond comprehensive health and wellness; they include fostering professional connections and friendships that last a lifetime.

Explore Job Opportunities and Internships

Whether you’re a seasoned professional or a recent graduate, ServiceNow offers a range of employment options to suit your career goals. From internships that provide real-world experience to full-time positions that challenge you to leverage your expertise, we are committed to hiring the best talent.

Stay Connected

Join Our Team Search open positions that match your skills and interests. At ServiceNow, we look for passionate, curious, and solution-driven team players. Explore the possibilities that await you at a company that is committed to your professional success.

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ServiceNow Careers

Empowering professionals to achieve more, ServiceNow is where careers are future-proofed, and ambitions are realized. Join us in our journey of growth and innovation.
Learn more about ServiceNow
Size
16,881 employees
Market Cap
$76.5 billion
Industry
Information Technology
Net Income
$118.5 million
Founded
2004
5 Year Trend
+33.5%
Revenue
$4.5 billion
NASDAQ
NOW
* Ladders Estimates

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