Advisor, Information Access

PHSA$76K — $109K *
Education, Government & Non-Profit
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree in Information Management or relevant field preferred.
  • 5+ years of experience in information access or privacy roles.
  • Completion of Information Access and Protection of Privacy Certificate Program is a plus.
  • Strong communication, leadership, facilitation, and coaching skills.
  • Advanced analytical and problem-solving abilities, with knowledge of privacy legislation.
  • Expertise in developing and delivering training programs.
  • Familiarity with electronic information systems and information management processes.

Responsibilities

  • Coordinate corporate Freedom of Information (FOI) requests for the health authority.
  • Develop and review policies and procedures regarding FOI processes.
  • Provide guidance to staff on routine information disclosure procedures.
  • Create and deliver training programs for staff and clients on FOI requirements.
  • Prepare reports and briefings on FOI program progress and issues.
  • Review records and determine disclosures in line with legal requirements.
  • Assist in establishing guidelines for consistent policy development.

Benefits

  • Comprehensive health and wellness benefits package.
  • Opportunities for professional development and training.
  • Collaborative and supportive work environment.
  • Flexible work hours for work-life balance.
  • Involvement in meaningful work impacting public health.
Full Job Description
Requisition number

201059E

Date posted

07/01/2026

Advisor, Information Access

Information Access and Privacy
Vancouver, BC

The Coordinator, Freedom of Information manages Freedom of Information (FOI) requests for the Provincial Health Services Authority and member agencies. The Coordinator recommends information access policies, procedures, and guidelines to ensure compliance with the Act and participates in the development and delivery of freedom of information education and awareness initiatives for staff and clients.

What you'll do
  • Coordinates all corporate freedom of information requests for the Provincial Health Services Authority and member agencies. This includes receiving written applications for information and conducting a preliminary assessment of the application to determine whether it is clear, complete, and addressed to the correct public body; logging accepted requests and preparing acknowledgement letters; coordinating the collection of records with the appropriate staff; determining how complex and time consuming the request will be and preparing fee estimates when appropriate; reviewing records and leading the line by line review with the appropriate manager to determine whether there is anything that cannot be disclosed as set out in the Act; and preparing records for disclosure and recommending severing of information.
  • Participates in the development of policies and procedures related to the processing of freedom of information requests. Reviews existing policies and establishes guidelines to ensure consistent policy development. Develops entries for the policy manual by analyzing previous case files, legal opinions, Office of the Information and Privacy Commissioner mediation files, Information and Privacy Commissioner Orders and judicial reviews.
  • Provides direction to PHSA program areas and member agency staff regarding procedures for routine disclosure of information.
  • Develops and delivers education and training programs and leads awareness initiatives to educate/train staff, clients, and external customers on the requirements of the Act. Participates in the development and delivery of a corporate-wide information access and privacy education and training program in conjunction with the Information Access and Privacy team.
  • Prepares reports, updates, and briefings on progress of the corporate information access program and privacy program and current freedom of information issues as requested.

What you bring
  • A level of education, training, and experience equivalent to a Bachelor's degree in Information Management or other relevant discipline plus five (5) years related experience. Completion of the Information Access and Protection of Privacy Certificate Program is an asset.
  • Demonstrated communications, leadership, facilitation and coaching skills.
  • Advanced analytical and problem solving skills. Knowledge of federal and provincial privacy legislation and requirements.
  • Knowledge of requirements of accreditation standards relating to confidentiality.
  • Demonstrated effective written and verbal communication skills, including the ability to interact with tact and diplomacy with staff at all levels within the organization.
  • Demonstrated ability to develop, implement and deliver education and training programs.
  • Demonstrated ability to adapt and work effectively in a changing environment.
  • Knowledge of electronic information systems and information management processes.
  • Demonstrated expertise in the area of information access and privacy concepts, tools, and methods.
  • Advanced proficiency with desk-top software including Excel, Access, Word, and Internet/Intranet use.

Job Type: Regular Full-Time
Salary Range: $76,111 - $109,409/year. The starting salary for this position would be determined with consideration of the successful candidate's relevant education and experience, and would be in alignment with the provincial compensation reference plan. Salary will be prorated accordingly for part-time roles.
Location: 1333 West Broadway, Vancouver, BC V6H 1G9
Closing date: Until Filled
Hours of Work: 08:30-16:30 Monday-Friday
Requisition #: 201059E

About PHSA

PHSA Careers

Joining the PHSA team offers more than just a job; it presents a gateway to a fulfilling career in healthcare, surrounded by a community dedicated to improving public health services. PHSA stands as a beacon of innovation and leadership in the healthcare sector, providing a plethora of job opportunities that promise professional growth and personal satisfaction.

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PHSA offers a variety of positions that cater to a range of skills and experiences, from entry-level roles to senior leadership positions. Whether looking for a full-time position, part-time employment, or an internship, PHSA has opportunities that can lead to rewarding careers in numerous healthcare disciplines.

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At PHSA, career advancement is a priority, supported by comprehensive diversity training and leadership development programs. These initiatives ensure that every team member has the tools and knowledge necessary for professional growth and success within the company.

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PHSA is committed to fostering an environment of innovation where team members can contribute to groundbreaking projects and initiatives. This commitment to innovation not only enhances the services PHSA provides but also enriches the professional lives of its employees.

Benefits and Culture

The benefits at PHSA go beyond the standard employment package. Employees enjoy a supportive culture that values diversity and inclusion, comprehensive health benefits, and programs designed to promote work-life balance. Networking events and professional development sessions are integral parts of the PHSA experience, helping to strengthen internal connections and enhance career trajectories.

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