We are looking for an Advanced Specialist, Program Manager. This role is commonly known as Sales Program Managers in the market or a BPO Manager. This role ensures SDR efforts effectively support pipeline generation, improve lead quality, and create a seamless handoff to sales, while driving continuous optimization of tools, workflows, and reporting.
Key Responsibilities Program Ownership & Strategy - Own end-to-end SDR program design, including lead management, qualification standards, and conversion workflows
- Define and evolve the SDR program's role in pipeline creation vs. servicing activities to maximize impact
- Translate leadership priorities into scalable SDR processes and operating models
- Partner with Sales Leadership to align SDR scope with business goals (pipeline quality, new business, speed-to-lead)
Process Design & Optimization - Design and maintain lead routing, qualification, and conversion rules across systems (e.g., Salesforce / 1CRM)
- Identify inefficiencies in SDR workflows (manual steps, duplication, data gaps) and implement improvements
- Drive automation opportunities to improve speed, consistency, and scalability of lead handling
- Standardize SDR playbooks, documentation, and best practices across the program
Data, Reporting & Insights - Own SDR reporting frameworks, dashboards, and KPIs (lead volume, conversion rates, pipeline influence)
- Monitor program performance weekly and surface actionable insights to leadership
- Ensure accurate attribution of SDR impact across pipeline and revenue
- Conduct audits and build mechanisms to improve data hygiene and reporting accuracy
Cross-Functional Alignment - Serve as the central point of coordination across Sales, Marketing, Operations, and external partners
- Align on lead sources, campaign inputs, and handoff expectations
- Define roles and responsibilities between SDRs and Sales (e.g., qualification vs. pipeline ownership)
- Partner with RevOps/Tech to support system enhancements and data structure improvements
Continuous Improvement & Innovation - Lead initiatives to shift SDRs toward higher-value, proactive pipeline generation
- Evaluate program performance and recommend structural or strategic changes
- Pilot new approaches (automation, segmentation, outreach models) to improve conversion outcomes
- Incorporate feedback from Sales and stakeholders to refine program effectiveness
Qualifications - 4+ years in sales operations, program management, or sales development environments
- Strong understanding of lead lifecycle management, CRM systems (Salesforce/1CRM), and pipeline mechanics
- Proven experience building or optimizing programs/processes at scale
- Strong analytical skills with the ability to translate data into actionable business recommendations
- Excellent cross-functional collaboration and communication skills
Success Metrics - SDR-attributed pipeline quality and conversion rates
- Speed-to-lead and lead response effectiveness
- Reduction in manual workflows / increased automation
- Data accuracy and reporting reliability
- Adoption of standardized SDR processes across teams
Profile of the Ideal Candidate - Strategic operator who can balance big-picture thinking with hands-on execution
- Strong systems thinker who understands how process, data, and behavior connect
- Comfortable influencing without direct authority
- Naturally proactive and solutions-oriented
Compensation at Pearson is influenced by factors including skill set, experience, and location.
The full-time salary range for this role is $78,000 - $120,000.
This position is eligible for Pearson's annual incentive program. Information on benefits can be found here.
Applications will be accepted through 6/25/26. This window may be extended depending on business needs.
Job: Program Management
Job Family: ENTERPRISE
Organization: Higher Education
Schedule: FULL_TIME
Workplace Type: Remote
Req ID: 24722
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