Job Posting TitleAdvanced Quality Engineer
Job Description SummaryDauch is looking for a Quality Engineer to join our team in Alamance, NC. This is a fully onsite role.
The Quality Engineer is the customer's main contact and source of information for customer-specific quality requirements. This individual will work across locations and functions to develop plans to improve quality performance in line with the voice of the customer.
Job Description:- Customer Service: Acts as the conscious voice of the customer within the organization, acting as the customer representative on all related activities. Accesses customer B2B portals on a regular basis in order to obtain performance metrics and update and maintain customer specific requirements.
- Resolving Customer Issues: Ensures customer specific systems (APQP, change management, zero mileage, warranty service, etc.) and performance requirements are understood and communicated within the organization.
- Customer Relationship Development / Prospecting: Assures customer satisfaction by monitoring and communicating current customer performance data and ensure alignment with internal reporting.
- Customer Relationship Management (CRM) Data: Holds regular meetings with the customer to develop working relationships, review current performance, and discuss future changes to requirements.
- Customer Needs Clarification: Clarifies the customer's requirements and assists in conducting interviews with potential customers to collect client requirements, making detailed notes.
- Renewals: Provides exceptional service to customers to encourage continued use of the organization's products/services.
- Compliance: Develops and executes a customer quality improvement plan (Road Map) aligned with agreed objectives and end targets (KPIs). Leads escalated problem-solving using CSR (6 sigma, Shainin Red X, KT, etc.) and communicates findings effectively to leadership.
- Personal Capability Building: Undertakes training when identified to improve business capability and allow for changes in technology and quality requirements. Continuously improves Customer Quality sub function.
- Quality Management System: Monitors customer B2B portal data and highlights potential issues to leadership.
- Quality Concern Management: Uses structured problem-solving approach and engages cross-functional team to analyze problems in a timely manner, supported by robust data and sound logic.
- Quality Reporting: Consolidates customer B2B portal data and summarizes main issues/actions as part of plant Quality reporting and uses monthly voice of customer reports to drive improvements within the scope of the plant.
- All other duties as assigned.
Required Skills and Education- Bachelor's Degree in Mechanical Engineering, Industrial Engineering, or other related Engineering field.
- 1-3+ years of relevant Quality experience within the automotive industry.
- Excellent verbal and written communication skills.
