Job DescriptionThis is a remote opportunity requiring 15% travel. An exciting opportunity has become available for an experienced and highly skilled individual to join our Americas FSE team as an Advanced Field Service Engineer role where you will provide value to our assigned Airline Customers by driving satisfaction and effortless experience. You will investigate and resolve technical issues primarily serving the Airline Aviation customers. You will
provide mechanical and electrical technical support remotely as a member of our Aerospace Technical Support global network. This could be in the form of telephone, email, onsite visits, and HUB support as needed. You will also develop customer relationships to fully understand and support their technical support needs. You will drive organizational knowledge by capturing and sharing knowledge gained during issue resolution process.
Key Responsibilities:- The Advanced Field Service Engineer support person shall be knowledgeable on all Honeywell Mechanical/Electrical product/systems installed on the various platforms including working knowledge of aircraft components and systems as required by the assignment.
- Serve as the primary technical contact for assigned Airline customers, building and maintaining strong relationships.
- Monitor fleet status, respond to customer requests.
- Provide direct troubleshooting assistance in real-time via phone, email, or on-site presence, as necessary.
- Provide remote support and on-site consultation services as needed, including AOG (Aircraft on Ground) events and critical operational disruptions.
- Lead issue resolution from identification through closure, documenting all actions within SFDC.
- Escalate and coordinate complex technical issues across engineering and support teams.
- Interpret and communicate technical support data effectively, providing on-the-job training as required.
- Maintain a positive attitude in crisis situations and act as a customer advocate.
- Manage and document customer communications via SFDC and oversee case closure.
- Attend daily customer meetings to ensure a positive Honeywell image.
- Schedule regular calls and face-to-face quarterly visits with assigned Airline Customers.
- Support ATS (Hub) by responding to CASES from customers and providing AOG and on-wing support, both routine and emergency.
- Participate in weekly CCT/CBM meetings and quarterly review sessions with the customer.
- Provide frequent (daily & weekly) updates on customer issues and RAIL to leadership to collaborate across internal functions and generate solutions for customers.
- Support ATS (Hub) on network responding to CASES from customers and providing AOG and on-wing support, both routine and emergency.
- Diagnose issues related to various systems, including:
- APU models:131-9A/9B/9C and 331-200, -350, -500.
- Aircraft mechanical systems: environmental control, cabin pressure control, oil systems, bleed air, hydraulic, pneumatic systems, thrust reversers, wheels and brakes, actuators, valves, air turbine starters, sensors, and switches.
- Avionics/Electrical Systems: Flight Management Systems (FMS), Autopilot & Displays, EGPWS, TCAS, Radar, Radios, Integrated avionics platforms (e.g., Primus EPIC).
- Maintain flexibility to work off-hours, including evenings, weekends, and holidays, in support of assigned Airline Customer operations.
- Ability to travel: 15%
BENEFITS OF WORKING FOR HONEYWELL
In addition to a competitive salary, leading-edge work, and developing solutions side-by-side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package. This package includes employer subsidized Medical, Dental, Vision, and Life Insurance; Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays.
Learn more (https://benefits.honeywell.com/)
The application period for the job is estimated to be 40 days from the job posting date; however, this may be shortened or extended depending on business needs and the availability of qualified candidates. Posting Date: May 21, 2026
QualificationsYOU MUST HAVE:- 7 or more years of hands-on experience troubleshooting avionics and mechanical systems on business, commercial, or military aircraft
- 5 or more years of customer-facing experience in technical support or field service
- Bachelor's degree in engineering or related technical fields or 10 years of experience in lieu of degree Minimum.
- Strong focus on customer satisfaction with the ability to proactively evaluate circumstances and resolve issues effectively.
- Possess strong time management skills with the ability to prioritize and manage conflicting demands. Exhibits sound independent judgment in assessing priorities and resolving problems.
- Experience working in flexible, fast-paced environments that require prompt responses to ad-hoc customer requests.
- Exhibit strong written and verbal communication skills. Ability to work collaboratively with team members and independently with minimal supervision is essential.
- Ability to travel 15%
- Due to compliance with U.S. export control laws and regulations, candidate must be a U.S. Person, which is defined as, a U.S. citizen, a U.S. permanent resident, or have protected status in the U.S. under asylum or refugee status or have the ability to obtain an export authorization
WE VALUE:- Must have substantial Air Transport and Regional (ATR) experience, and knowledge.
- FAA Airframe and Powerplant (A&P) license (or equivalent).
- Knowledge of aircraft maintenance and flight operations.
- Familiarity with tools such as Salesforce (SFDC), Teamcenter, NICE InContact.
- Background in Lean Six Sigma or continuous improvement methodologies.
- Strong expertise across avionics and mechanical systems, installation, maintenance, and troubleshooting.
- Ability to operate independently in high-pressure, time-critical environments.
- Excellent communication and stakeholder management skills.
- Proven ability to manage multiple priorities and drive issues to resolution.
- Ability to think clearly and remain professional under stress-induced and time pressure situations.
- Microsoft office skills (Excel, Word, PPT, Outlook, Teams).
- Ability to take decisions under pressure, adaptability to change and strong analytical skills.
- Aerospace business acumen.
- Ability to proactively evaluate circumstances and drive resolution of issues.
- Ability to develop and continuously improve processes.
- Ability to identify operational issues and provide research-based guidance to airline staff and management.
The annual base salary range for this position is $87,200 - $109,100. Please note that this salary information serves as a general guideline. Honeywell considers various factors when extending an offer, including but not limited to the scope and responsibilities of the position, the candidate's work experience, education and training, key skills, as well as market and business considerations.
U.S. PERSON REQUIREMENTS
Due to compliance with U.S. export control laws and regulations, candidate must be a U.S. Person, which is defined as, a U.S. citizen, a U.S. permanent resident, or have protected status in the U.S. under asylum or refugee status or have the ability to obtain an export authorization
