FirstEnergy Corp

Advanced Business Analyst - PA Operations - Greensburg Corporate Center

FirstEnergy Corp • $85K — $102K *
Greensburg, PA 15601In-Person
Energy & Utilities
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Two- or four-year degree in Engineering, Business Administration, Information Systems, or related field preferred.
  • Minimum of 2 years related experience, or 4 years in lieu of degree.
  • Experience with internal/external applications like iTOA, Power BI, and Microsoft Office Suite.
  • Working knowledge of SQL, DAX, and Power Query M for data analysis.
  • Strong analytical, organizational, and interpersonal skills.

Responsibilities

  • Serve as a technical lead for FE PA Operations leadership.
  • Develop and enhance critical operations processes and applications.
  • Design and maintain operational dashboards and performance metrics.
  • Analyze data from multiple systems to support decision-making.
  • Identify process inefficiencies and recommend data-driven improvements.

Benefits

  • Off-hours and storm support responsibilities included, promoting community engagement.
  • Opportunities for continuous learning and improvement in a dynamic environment.
  • Prospects for advancement within the same job family based on qualifications and skills.
Full Job Description
Job Description

Business Analyst - FE Pennsylvania Operations

Greensburg, PA
About the Opportunity

The Business Analyst provides critical analytical, technical, and operational support to the FE PA operations team to identify opportunities for improvement in resource management, finance, reliability, and safety performance during both normal operations and major restoration events.

The selected candidate may be offered a position within the same job family at a commensurate level with qualifications, skills, and experience.
Responsibilities Include:
Technical Leadership & Application Support
  • Serve as a technical and analytical lead supporting FE PA Operations leadership.
  • Support development, configuration, and ongoing enhancement of critical operations processes and applications.
  • Support communication across business units regarding project needs for applications managed by operations.
  • Be or become proficient in various applications, software, analysis packages, and visualization tools including iTOA, Microsoft Power Platform, Power BI and Office Suite.
  • Provide off-hours and storm support as required, including nights, weekends, and holidays.
Reporting, Analytics & Business Intelligence
  • Design, develop, and maintain operational dashboards, reports, and performance metrics.
  • Produce ad-hoc analytics and technical summaries to support leadership decision-making.
  • Standardize reporting across FE PA Operations to ensure consistency and transparency.
  • Mine and analyze data across multiple systems using query and reporting tools.
  • Support business intelligence by assisting in the design, testing, and debugging of Power Platform applications including Power BI dashboards and reports.
  • Formulate and monitor policies, procedures, and standards related to databases and data governance.
  • Define data requirements, maintenance procedures, and operational guidelines.
  • Ensure accuracy, completeness, and integrity of operational data.
  • Maintain internal controls, security standards, and documentation necessary for audit and regulatory readiness.
  • Monitor and enforce data standards, policies, and procedures.
  • Collaborate with business units to implement enhancements that improve application performance and reliability.
  • Prepare technical reports and summaries (including ad hoc requests) and present findings as needed.
  • Develop tools, templates, and communication methods.
Process Development & Continuous Improvement
  • Identify inefficiencies and recommend data-driven process improvements.
  • Develop process improvements for moderately complex work processes and/or projects.
  • Develop process mapping and guidance for business processes.
  • Support automation initiatives and benefit-realization tracking.
Operational and Storm Support
  • Maintain operational records, SharePoint sites, and related databases.
  • Compile and analyze operational and performance statistics for routine and event-driven reporting.
  • Provide analytical and reporting support during storm response and major events.


Qualifications
Associate / Business Analyst Level
  • Two- or four-year degree in Engineering, Business Administration/Management, Information Systems, Information Science, or related discipline preferred.
  • Minimum of 2 years of related experience (or 4 years in lieu of degree). Relevant experience includes development, configuration, management, or operation of applications and programs with an understanding of the relevant subject matter.
  • Experience with any or all the following internal and external applications:
    • Energy Delivery Outage Application (EDOA) / integrated Tools for Operations Application (iTOA)
    • System Outage Request (SOR) application
    • Fault Analysis Lightning Location System (FALLS)
    • Regulatory Authorization Access Database (RAAD)
    • Empower
    • Microsoft Office Suite (Excel, PowerPoint, Visio, Word)
    • Microsoft Power Platform (Power BI, Power Automate, Power Apps)
  • Experience developing, testing, and maintaining Power BI dashboards and reporting solutions.
  • Experience deploying data sources and reports in the Power BI cloud service, including performing advanced calculations and data transformations.
  • Working knowledge of database structures, joins, and data relationships.
  • Ability to evaluate, map, and synthesize data from diverse sources.
  • Experience with SQL, DAX, Power Query M, and workflow automation tools (Power Automate or similar).
  • Commitment to the FirstEnergy Core Values and safe work practices.
  • Demonstrates curiosity, a questioning attitude, and commitment to continuous learning and improvement.
  • Self-directed, motivated, and able to work independently or collaboratively as needed.
  • Strong organizational, analytical, critical-thinking, and problem-solving skills.
  • Ability to manage multiple priorities, tasks, and projects in a fast-paced environment.
  • Delivers high-quality, accurate work within established deadlines.
  • Exercises sound judgment and makes practical, timely decisions based on available information.
  • Strong verbal and written communication skills, including the ability to prepare clear correspondence, technical reports, and status updates.
  • Strong interpersonal skills with the ability to build and maintain effective working relationships at all levels of the organization.
  • Customer-focused approach, utilizing best practices to understand and address customer needs.
  • Ability to travel infrequently between Greensburg, PA and other facilities if needed.
Advanced Business Analyst Level includes all the Associate/Business Analyst qualifications above, plus:
  • Four-year degree in Engineering, Business Administration/Management, Information Science, Information Systems, or related discipline, with a minimum of 8 years of related work experience required. An advanced degree or professional certification is preferred.
  • In lieu of a degree, 10 years of related experience will be required. Relevant experience includes database and application management, and an in-depth understanding of the relevant subject matter.
  • Demonstrated full competence and proficiency in all core responsibilities of the role.
  • Ability to manage, develop, and/or provide oversight of diverse projects, processes, or programs.
  • Ability to conduct research, perform analysis, and use insights to develop and implement solutions.
  • Recognized as a strong team contributor with effective interpersonal and teamwork skills.
  • Strong leadership, organizational, and communication skills (both verbal and written).
  • Demonstrated ability to analyze complex problems and use sound judgment in decision-making.
  • Makes meaningful contributions toward team and departmental goals.
Senior / Staff Business Analyst Level include all of the above, plus:
  • Four-year degree in Engineering, Business Administration/Management, Information Science, Information Systems, or related discipline is preferred with a minimum of 12 years of related work experience required.
  • In lieu of a degree, 14 years of related work experience is required. Relevant experience includes database and application management, participation in project leadership activities, preparing presentations and facilitating outcomes. Experience must include an advanced understanding of the subject matter.
  • Demonstrates a high level of job knowledge and technical expertise.
  • Independently manages, develops, and/or oversees complex and diverse projects, processes, or programs.
  • Performs in-depth, strategic research and analysis to develop recommendations and drive solutions.
  • Recognized as a subject matter expert and "go-to" resource within the team or department.
  • Strong leadership and organizational skills with the ability to guide others and influence outcomes.
  • Exceptional analytical skills with the ability to address highly complex problems with sound judgment.
Additional Requirements
  • Ability to work irregular hours, including nights, weekends, and holidays as operational needs require.
  • Strong commitment to safety, data integrity, and FirstEnergy core values
  • Willingness to travel infrequently.

About FirstEnergy Corp

FirstEnergy is a diversified energy company headquartered in Akron, Ohio. Its subsidiaries and affiliates are involved in the generation, transmission and distribution of electricity, as well as energy management and other energy-related services. Its seven electric utility operating companies comprise the nation's fifth largest investor-owned electric system, serving 4.5 million customers within 36,100 square miles of Ohio, Pennsylvania and New Jersey; and its generation subsidiaries control more than 14,000 megawatts of capacity. Our Corporate Vision is to become a leading regional energy provider.

FirstEnergy Corp Careers

Join the dynamic team at FirstEnergy Corp, a leading energy company where innovation, leadership, and diversity are valued. As one of the most prominent energy providers, we offer unparalleled job opportunities that empower you to shape the future of energy.

Work You’ll Do

At FirstEnergy Corp, we are committed to enhancing the quality of life through sustainable practices and smart energy solutions. Our team is at the forefront of the energy sector, driving growth and transformation in an ever-evolving industry. By joining us, you will collaborate with skilled professionals dedicated to pioneering advancements in energy technology.

Explore a World of Opportunities

Whether you're seeking an entry-level position or a more senior role, FirstEnergy Corp provides a platform for professional growth and career advancement. Our diverse range of job opportunities in engineering, customer service, IT, and business management positions us as an ideal employer for ambitious candidates ready to make a significant impact.

Internship Programs

Kickstart your career with FirstEnergy Corp’s internship programs. These opportunities are designed to give you hands-on experience and insights into the energy sector, enhancing your skills and preparing you for future employment. Interns at FirstEnergy Corp gain valuable industry knowledge and practical skills, making them well-prepared for full-time roles within our company.

Culture and Benefits

FirstEnergy Corp is dedicated to fostering a workplace culture that embraces diversity and inclusion. We believe in providing our employees with a supportive environment where everyone can thrive. Our benefits package is comprehensive, including health, retirement plans, and continuous diversity training to ensure every team member can achieve their personal and professional goals.

Professional Development and Networking

We encourage continuous learning and development through a variety of training programs and leadership workshops. FirstEnergy Corp is committed to the professional growth of our employees, offering development programs that cater to enhancing leadership skills and expanding professional networks. Networking within the company and industry is supported and encouraged through various events and initiatives, helping you build valuable connections that can advance your career.

Join Our Team

Are you ready to make a difference? Search open positions that match your skills and interests on our Careers page. We are looking for passionate, curious, and innovative team players who are eager to drive change and excel in their careers. Prepare your resume, sharpen your interview skills, and get ready to join a company that values vision and hard work.

Stay Connected

Keep up to date with the latest news, insider perspectives, and career tips from FirstEnergy Corp. Subscribe to our job alert emails and never miss an opportunity to grow and excel with us. Explore the possibilities today and discover how you can contribute to the future of energy at FirstEnergy Corp. Join us in powering the future!

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Learn more about FirstEnergy Corp
Size
12,395 employees
Market Cap
$23.8 billion
Industry
Energy & Utilities
Net Income
$1 billion
Founded
1997
5 Year Trend
+0.8%
Revenue
$10.7 billion
NASDAQ
FE
* Ladders Estimates

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