Position Summary/Scope of ResponsibilityThe Administrator is responsible for the overall management of a CAO Practice with three or more providers and more than one geographic location. This position provides operational management, revenue cycle management, supervision of staff, and support to the physicians of the practice. The Administrator works closely with Practice physician leadership and Central Office guidance to plan, direct, and coordinate all Practice activities to ensure professional and thoughtful medical care for every patient.

Primary Responsibilities

The incumbent may be asked to perform job-related tasks other than those specifically stated in this description. The duties and responsibilities of the position are to be carried out in a manner that is consistent with the Mission, Core Values and Operating Principles of CAO.
• Develops, implements, and oversees practice objectives, policies, procedures, and systems for all operational areas of the clinic.
• Oversees HR and ensures effective administration/implementation of compensation, benefits, job descriptions, personnel policies, and payroll services.
• Participates in the selection, training, supervision, performance evaluation, and disciplinary action of clinic staff. Including salary reviews.
• Resolves escalated administrative and operational problems including the maintenance of clinic property, computer systems, and installed software applications.
• Compiles and reports data for Practice and Central office fiscal and statistical analysis. Including participation in the annual budget process.
• Schedules and conducts periodic staff and training meetings.
• Coordinates with physicians and medical staff to ensure quality patient care and services are provided.
• Maintains strict confidentiality, discretion, and professionalism in all matters due to the high level of information received at all times.
• Ensures regulatory compliance, including credentialing of professional/licensed staff, adherence to Medicare regulations and all payor regulations.
• Under the direction of the managing partners, maintains contact with practice attorney, accountant, and other consultants with legal and ethical requirements.
• Collaborates with managing partners and central office to determine proper marketing strategies.
• Serves as an expert for front office administrative processes and procedures, assisting as a leader when needed.
• Manages the collection of accounts receivable and accounts payable. Collaborating with the CBO for all revenue cycle management oversight and operations.
• Reviews and approves orders for medical supplies/equipment, medications, office supplies, etc.
• Performs other duties as assigned.

Required Education and Experience• Bachelor's degree in business administration.
• At least five years' experience in practice administration and personal management in a healthcare environment.
• Excellent leadership, interpersonal, and communication skills.
• Proficiency with Microsoft Office suite of products.
• Experience collaborating across multiple functions.
• Experience innovating in a fast-growing work environment and dealing with ambiguity.
• Proven experience using developed tact necessary to work effectively with patients, payors, hospitals, physicians, and staff.

Competencies/Required Skills and Abilities• Strong interpersonal skills with an ability to develop relationships and collaborate and influence in a decentralized organization.
• Strong leadership skills with a focus on employee development and engagement.
• Confident, independent thinker and strong decision-making ability when circumstances warrant such action.
• Demonstrated ability to organize, prioritize, and manage multiple tasks in a dynamic environment with a proven track record of results.
• Strong interpersonal, oral, and written communication skills with excellent self-discipline and patience.
• Able to work independently.
• Exudes professionalism in presentation.
• Must be able to read, write, speak, understand and communicate in the English language.

Physical Demands• Must be able to sit for long periods of time and lift up to 25 pounds.
• Must be able to use appropriate body mechanics techniques when performing desk duties.
• Requires frequent bending, reaching, repetitive hand movements, standing, walking, squatting, and sitting.
• Adequate hearing to perform duties in person and over telephone.
• Must be able to communicate clearly to patients in person and over the telephone.
• Visual acuity adequate to perform job duties, including reading materials from printed sources and computer screens.