Job SummaryConcierge Medicine at Massachusetts General Hospital is Primary Care, evolved. We combine the clinical expertise of one of the world's leading academic medical centers with an exceptionally high level of service and a highly personalized relationship with the patient's primary care physician. This includes 24/7 access, preventive care, health screenings, a wellness plan for nutrition and fitness, and coordination of advanced care across the hospital, if needed.
The program supports Concierge Medicine, Executive Health, and other specialized, high-touch service lines, offering an exciting opportunity to shape and grow innovative care models. Executive Health is a particularly dynamic service line with significant opportunities for business development, growth, and continued evolution.
The Opportunity:
We are seeking an Administrative Director to lead this distinctive and growing program and help shape its next chapter. This is a highly visible leadership opportunity for an accomplished healthcare operator who is energized by the opportunity to build, scale, and continuously evolve a sophisticated care model.
This is not a traditional Primary Care operations leadership position. It is an opportunity to lead a highly specialized practice where the expectations are high, relationships matter, and operational excellence is inseparable from the patient experience.
What Makes This Role Different:
• Lead a highly personalized care experience - Shape a membership-based care model where every interaction matters and operational decisions directly influence the experience of patients and families.
• Build and scale a growing program - Bring an entrepreneurial mindset to growth, operational strategy, service innovation, and the development of scalable infrastructure that supports the continued evolution of the practice.
• Partner with exceptional physicians and clinicians - Collaborate with highly accomplished physicians and multidisciplinary teams who are committed to delivering outstanding clinical care, strong physician-patient relationships, and a highly personalized experience.
• Operate with autonomy and influence - Serve as the senior operational leader for the practice, driving strategic priorities and helping shape its future direction.
• Make exceptional service part of the care model - Create an environment where responsiveness, professionalism, discretion, and relationship-centered care are embedded in the way the practice operates and are as important as operational and clinical performance.
• Lead in a complex, high-expectation environment - Navigate the unique dynamics of a highly personalized practice while supporting skilled physicians and staff who are deeply committed to clinical excellence and an exceptional patient experience.
Essential Job Description Functions:
• Under the organizational and Department leadership, determines overall vision, mission, direction, goals and objectives. Directs the strategic planning process, establishes and achieves long range goals, and ensures the implementation of strategic business plans.
• Leads the management team and staff fostering a positive and efficient work environment. Oversees hiring, training, and retention, ensuring adequate staffing levels.
• Engages with senior leadership to provide financial forecasting, long-term planning, and strategic recommendations. Establishes and achieves financial goals and measures, and ensures on-going financial performance.
• Monitors spending trends and identifies opportunities for cost optimization and process improvements. Monitors and evaluates existing services and ensures the development of programs and services to respond to market.
• Develops and manages programmatic initiatives for care improvement, cost reduction and network development. Oversees patient services and care delivery, ensuring positive patient experience.
• Ensures compliance with all healthcare regulations and standards. Continually assesses and improves the efficiency of systems and processes.
• Conducts space needs planning and oversees the design of space renovations for facilities. Identifies and resolves facility problems.
QualificationsEducation:
- Bachelor's Degree Related Field of Study required
- Master's Degree Related Field of Study preferred
This role can accept experience in lieu of a degree.
Experience:
- Progressive experience in healthcare administration or hospital operations 5-7 years required
- Previous Supervisory Experience 2-3 years required
Additional Job Details (if applicable)At Mass General Brigham, our employees are our most important resource. We are committed to ensuring employees have access to a benefits package that is comprehensive, contemporary, and highly competitive. We offer a full range of benefits that meet the needs of you and your family, including programs to support your health, financial well-being, and life.
Offerings include:
- Medical, dental, and vision insurance
- A robust retirement savings program
- Generous paid time off
- Tuition assistance and professional development support
- And other perks!
Come be a part of the world's most powerful force in medicine, where every role is important in changing lives!
Remote TypeHybrid
Work Location50 Staniford Street
Scheduled Weekly Hours40
Employee TypeRegular
Work ShiftDay (United States of America)
Pay Range$124,342.40 - $180,897.60/Annual
Grade9
At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.
