Mass General Brigham

Administrative Director, AMC Emergency Medicine (BWH and BWFH)

Mass General Brigham • $124K — $180K *
Boston, MA 02115In-Person
Hospitals & Medical Centers
5 - 7 years of experience
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Job Overview by Ladders

Qualifications

  • Graduate degree in business, healthcare administration, or public health preferred.
  • Experience in academic medicine is a plus.
  • At least 5 years in a similar role with supervisory experience required.
  • Strong understanding of healthcare compliance standards and reimbursement issues.
  • Proven ability to lead and manage diverse administrative teams.

Responsibilities

  • Manage a team of 10 administrative professionals supporting faculty and initiatives.
  • Lead a Senior Operations Manager team overseeing ED operations and material management.
  • Optimize staff allocation for effective event and calendar management.
  • Establish systems for managing administrative office spaces at two locations.
  • Oversee staff onboarding and offboarding processes and ensure payroll accuracy.
  • Drive recruitment, performance evaluations, and staff equity reviews.

Benefits

  • Hybrid work environment for better work-life balance.
  • Engagement with high-stakes projects impacting emergency medicine operations.
  • Collaboration with senior leadership on strategic healthcare initiatives.
  • Opportunities for professional development and continuous improvement activities.
  • Access to a wide network of healthcare professionals and organizational resources.
Full Job Description
Site: The Brigham and Women's Hospital, Inc.

Job Summary
Reporting to the Senior Director, AMC Emergency Medicine, the Administrative Director provides the day-to-day operational and administrative management for the Emergency Departments at the Brigham and Women's Hospital (BWH) and Brigham and Women's Faulkner Hospital (BWFH). This position executes the strategic priorities established by the Emergency Medicine Senior Leadership Team. The Administrative Director will manage administrative staff supporting AMC faculty and key departmental initiatives. The incumbent will also provide oversight to the MGH ACLS Program, which includes payroll oversight, payment processing, and program support. The incumbent will also serve as the primary ED Site Liaison for BWH and BWFH ED chart deficiency processes to ensure compliance with the department revenue cycle management activities. The Administrative Director will support special projects and strategic initiatives as identified by department Chair, Vice President, and Senior Director.

Qualifications

Responsibilities:

Administrative Staff
  • Manages 10 administrative professionals with titles ranging from Administrative Assistants to Project Coordinators that support AMC faculty, divisions, and key departmental initiatives.
  • Manage 1 Senior Operations Manager that support BWH and BWFH ED Operations and oversees the ED Materials Management Worker team.
  • Optimizes mix of staff and efficiently allocates staff to faculty and divisions to support calendar and events management as well as other administrative support activities.
  • Creates systems for managing administrative office space at 125 Nashua St (MGH) and 10 Vining St (BWH).
  • Oversees shadowing processes and will be expected to onboard and offboard long-term Extended Workers on Beeline.
  • Assists in the recruiting, interviewing, hiring, corrective action, payroll, performance evaluations, and equity reviews.
  • Leads task assignments and delegation, onboarding, escalation, and support tasks independently.
  • Responsible for ensuring staff is aware of hospital and MGB strategic goals and objectives and how these directly affect the goals and objectives for their respective areas.


Leadership and Strategy
  • Responsible for assisting the Senior Director, AMC Emergency Medicine, Senior Clinical Directors, and Nurse Directors with aligning the operational structure of the department with the MGB strategic framework and Enterprise Emergency Medicine strategy.
  • Consults with the Senior Director, AMC Emergency Medicine on issues related to administrative and clinical operations.
  • Represents the ED in various BWH, BWFH and MGB committees, councils, and project teams to provide leadership and input into the development and execution of strategic initiatives.
  • Provides effective communication that keep ED leaders and administrative staff updated on matters affecting the ED.
  • Supports and facilitates continuous improvement activities in collaboration with the Senior Director, AMC Emergency Medicine, Senior Clinical Directors, Nurse Directors, and other leaders across the Department, MGH, BWH, and MGB.
  • Supports the BWH and BWFH ED Clinical Operations Leadership Teams with annual strategic goal setting activities and helps monitor performance toward the established goals.


Clinical Operations
  • Monitors the performance of the ED's clinical operations and ensures new initiatives maximize safety, quality, efficiency, and equity while simultaneously identifying opportunities to reduce costs.
  • In conjunction with provider, nurse, and other clinical and administrative leaders, ensures policies, activities, record keeping, and reporting are in compliance with applicable local, state, and federal regulations and accepted rules of accrediting agencies.
  • Maintains a thorough understanding of compliance regulations and policies relevant to the Department, including but not limited to those published by the hospitals, TJC, CMS, OIG, DPH, and other local, state, and federal agencies.


Fiscal
  • Works with MGB EM Finance and EM Leadership teams in preparation of capital budget requests for the BWH and BWFH EDs.
  • Supports recommended programs and policies to increase revenues and reduce costs and assists in preparing business plans to demonstrate return on investment.
  • Maintains a thorough understanding of clinical reimbursement and managed care issues specific to the Department.
  • Identifies opportunities to optimize clinical reimbursement and implements new policies and procedures as needed.
  • Assists preparation of financial reports and analyses upon request.


Special Projects and Strategic Initiatives
  • Lead and coordinate high-priority departmental special projects as assigned by department Chair, Vice President, and Senior Director from concept through implementation, ensuring timelines, milestones, and deliverables are achieved.
  • Partner with senior department leadership to identify operational improvement opportunities and develop action plans that enhance efficiency, service quality, and team performance.
  • Serve as the primary ED Site Liaison for BWH and BWFH ED Chart Deficiencies. This will involve running Epic Workqueue Reports, chart reviews, and communication to clinicians regarding their Chart Deficiencies, escalating concerns as appropriate.
  • Design, streamline, and document business processes, policies, and workflows to improve scalability and organizational effectiveness.
  • Assists the Senior Director and Operations Director in development of business plans and financial modeling to understand costs and benefits of various proposals and initiatives. This may include new revenue opportunities such as telemedicine, observation care, urgent care, expanded clinical practices, new procedures, and other ventures.
  • Support annual planning cycles, including goal setting, staffing plans and membership rosters, and progress tracking for key departmental priorities.
  • Prepare executive-level reports, presentations, and briefing materials for leadership meetings, retreats, committees, and strategic planning sessions.
  • Prepare annual benchmarking survey submission in collaboration with department leadership and data analytics team.
  • Research industry best practices, benchmark peer organizations, and recommend innovative approaches to strengthen departmental operations.


ACLS Program
  • Manages ACLS Program, comprised of 15-20 part time and per diem roles, or about 5 FTE in total.
  • Directs the general activities of the departmental ACLS Program. Works with the ACLS Coordinator and various teaching physicians where administrative and financial support is required. Oversees the appropriate use of sundry funds related to programmatic activities. Oversees payroll for up to 15-20 staff, including submission of special payments.
  • Provides administrative oversight to the long-term Extended Workers on Beeline.


Qualifications:

The Administrative Director must satisfy the following additional minimum qualifications:

  • Graduate degree in business administration, healthcare administration, or public health (or comparable discipline) strongly preferred.
  • Current or prior experience in academic medicine preferred.
  • Minimum of 5 post-graduate years of directly-related, progressively responsible experience required, including supervisory experience.


Additional Job Details (if applicable)

Remote Type

Hybrid

Work Location

10 Vining Street

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Day (United States of America)

Pay Range
$124,342.40 - $180,897.60/Annual

Grade
9

About Mass General Brigham

Mass General Brigham is an integrated healthcare system that offers patients a continuum of coordinated high-quality care. The system includes primary care and specialty physicians, community hospitals, the two founding academic medical centers, specialty facilities, community health centers, and other health-related entities. Mass General Brigham was founded in 1994 by Brigham and Women's Hospital and Massachusetts General Hospital.

Mass General Brigham Careers

There has never been a more opportune time to join the dedicated team at Mass General Brigham, a leader in healthcare innovation and community health services. This esteemed company is actively seeking to expand its professional family with individuals passionate about making a significant impact in the medical field.

Explore Job Opportunities

Mass General Brigham offers a variety of job opportunities that cater to a range of skills and experiences. Whether it's through patient care, research, or administrative roles, each position contributes to the overarching mission of improving health outcomes across diverse communities.

Engage in Professional Growth

Mass General Brigham is committed to the professional growth and continuous education of its team members. With robust leadership programs and diversity training, employees are equipped to ascend in their careers while fostering an inclusive environment.

Experience the Culture of Innovation

At Mass General Brigham, innovation is at the core of the company culture. The team is encouraged to lead in the development of cutting-edge medical treatments and solutions that set new standards in healthcare.

Internship and Employment Opportunities

For those starting their career, Mass General Brigham offers internships that provide invaluable industry experience and a chance to develop essential skills in a real-world setting. These internships often lead to full-time employment, thanks to the company's emphasis on hiring interns who exhibit a strong work ethic and a drive for continuous learning.

Benefits and Work-Life Balance

Employees at Mass General Brigham enjoy a comprehensive package of benefits designed to support both their professional and personal lives. From health and wellness programs to family care support, the company ensures that team members have the resources they need to thrive both at work and at home.

Join a Team Committed to Excellence

Mass General Brigham is not just hiring; it's building a future. The company looks for curious, creative, and solution-driven team players ready to contribute to a culture of care and excellence.

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Networking within Mass General Brigham opens doors to expansive career advancement opportunities. Employees are encouraged to connect with colleagues and leaders through various networking events, fostering relationships that enhance career development and personal growth.

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Learn more about Mass General Brigham
Size
10,001 employees
Industry
Hospitals & Medical Centers
* Ladders Estimates

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