BDO USA, LLP

Administration Excellence & Enablement Leader

BDO USA, LLP • $140K — $175K *
New York, NY 10025In-Person
Business Services
8 - 10 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's degree with 10+ years in administration, operations, or program management, or High School Diploma with 15+ years in the same fields
  • 5+ years of leadership experience required
  • Proven track record in leading cross-functional initiatives and driving change
  • Skilled in developing SOPs and operational frameworks
  • Preferably experienced in a professional services environment

Responsibilities

  • Direct strategic initiatives for the Administration function
  • Partner with leaders to define strategic roadmaps
  • Develop and maintain organizational standards and best practices
  • Establish governance mechanisms for consistent execution
  • Design implement KPI frameworks and performance monitoring systems
  • Develop reporting structures to provide insights for leadership
  • Identify process improvement opportunities and drive implementations

Benefits

  • Opportunity for professional growth and leadership development
  • Collaboration across diverse teams and markets
  • Potential travel to various BDO offices
  • Support for ongoing training and learning opportunities
  • Involvement in the adoption of innovative technologies like AI
Full Job Description
Job Description

Job Summary:

The Administration Enablement Leader contributes to the development and facilitates the execution of strategic initiatives that enhance the effectiveness, consistency, and scalability of the administrative function. This role works closely with Administration leadership and Core Business Services teams to drive operational excellence, innovation, and the adoption of standard processes and performance frameworks aligned with firm-wide strategic priorities. The position serves as a key partner to Administration Directors and Senior Managers to ensure alignment between strategic objectives and operational execution. This role requires collaboration across markets and business lines and may involve travel to BDO offices.

Job Duties:
  • Directs strategic initiatives and workstreams for the Administration function, ensuring alignment with firm priorities
  • Partners with Administration and business line leaders to define and execute strategic roadmaps and priorities
  • Develops and maintains organizational standards, including SOPs, operating frameworks, and best practices
  • Establishes governance and accountability mechanisms to support consistent execution across teams
  • Designs and implements KPI frameworks and performance monitoring systems to measure effectiveness
  • Develops reporting structures and dashboards to provide actionable insights for leadership decision-making
  • Identifies opportunities for process improvement and drives implementation across the function
  • Leads the development and deployment of tools and platforms to enable and empower delivery teams
  • Enables the adoption of technology solutions, including automation and AI, to enhance operational efficiency
  • Partners with Learning & Development to develop and deliver training programs and learning resources
  • Establishes and maintains centralized repositories for process documentation, tools, and best practices
  • Supports Administration leaders and teams in the execution of key initiatives and operational priorities
  • Builds strong relationships with leaders and stakeholders across the organization to drive standardization
  • Facilitates communication and knowledge sharing across teams and geographies
  • Provides leadership and direction to project and or workstream teams
  • Other duties as required

Qualifications, Knowledge, Skills and Abilities:

Education
  • Bachelor's degree and ten (10) or more years of experience in administration, operations, or program management, required or High School Diploma or equivalent and fifteen (15) or more years of experience in administration, operations, or program management, required
  • Bachelor's degree in Business Administration, or operations, preferred

Experience
  • Five (5) or more years of experience in a leadership role, required
  • Demonstrated experience leading cross-functional strategic initiatives and driving organizational change, required
  • Experience developing SOPs, operational frameworks, and performance metrics, required
  • Experience in a professional services environment, preferred

License(s)/Certification(s)
  • Project Management Professional (PMP) certification, preferred
  • Lean Six Sigma certification or equivalent process improvement certification, preferred

Software
  • Proficient in the use of Microsoft Office Suite, required
  • Experience with reporting tools, automation platforms, or enterprise systems, preferred
  • Familiarity with emerging technologies, including AI-enabled tools, preferred

Other Knowledge, Skills & Abilities
  • Strong strategic thinking and ability to translate vision into actionable plans
  • Advanced analytical and process improvement skills
  • Excellent verbal and written communication skills with the ability to engage senior leadership
  • Ability to work effectively in a matrixed environment and influence without direct authority

    Individual salaries that are offered to a candidate are determined after consideration of numerous factors including but not limited to the candidate's qualifications, experience, skills, and geography.

    National Range: $140,000 - $175,000
    Maryland Range: $140,000 - $175,000
    NYC/Long Island/Westchester Range: $140,000 - $175,000


About BDO USA, LLP

BDO USA, LLP is a professional services firm providing assurance, tax, and advisory services to a wide range of publicly traded and privately held companies. The company was founded in 1910 and is headquartered in Chicago, Illinois. BDO USA has more than 60 offices and over 5,000 employees throughout the United States. The company is a member of the BDO International network, which has more than 1,500 offices in over 160 countries.
Learn more about BDO USA, LLP
Size
10,000 employees
Industry
Legal & Accounting
Founded
1910
* Ladders Estimates

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