Req ID: 378739
We are currently seeking a ACTR (Assistant Contract Technical Representative) to join our team in Washington DC, District of Columbia (US-DC), United States (US).
Job Summary: The Program Analyst will be responsible as an Assistant Contract Technical Representative (ACTR), where you will monitor, evaluate, and report on the technical performance. You will serve as the primary technical advocate for Military, Civilian, and Contractor personnel, ensuring that enterprise IT services are delivered effectively and without disruption. You will be working closely with existing team members and will be a motivated self-starter work can work independently. Excellent communication and customer service skills are required to interface with the team, program leadership and the customer.
Primary Technical Responsibilities- Review and sign System Authorization Access Request (SAAR) forms as the designated ACTR.
- Submit and track account creation requests for NMCI NIPR, NMCI SIPR, Flank Speed, and NNPI.
- Execute and manage hardware and software buildouts including NMCI orders utilizing the Navy Enterprise Toolset (NET).
- Administer Microsoft Office 365 and Exchange services, including the creation and maintenance of Distribution Groups.
- Manage multiple IT systems and applications to ensure zero operational downtime for users.
Operational Support & Troubleshooting- Respond to service requests in a timely manner, fixing faults directly or accurately assigning them to the appropriate technical team.
- Interface directly with NMCI and Flank Speed helpdesks, ensuring technical issues are clearly articulated and resolved in the customer's favor.
- Maintain continuous oversight of asset management and technical service delivery to prevent loss of visibility or performance.
- Monitor daily workloads and shift between different responsibilities rapidly to meet emerging mission priorities.
Basic Qualifications: - Bachelor's Degree in a business or technical field
- Minimum 7 years of experience in engineering/science management, operations research analysis or financial/cost analysis.
- Minimum 5 years of experience working in U.S Navy Programs or operations
- Active Secret Security Clearance
NTT DATA provides a reasonable range of compensation for specific roles. The starting pay range for this role is $96,492 - $144,738. Actual compensation will depend on a number of factors, including the candidate's relevant experience, technical skills, and other qualifications. This position may also be eligible for incentive compensation based on individual and/or company performance. If the position offered in temporary, the position will not be eligible for incentive compensation. This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short and long term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally-required benefits.
Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client's needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use [redacted].com, [redacted].com and [redacted].nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.
