Position Title: ACTIVATION & MERCHANDISING MANAGER - SEATTLE, WA

Salary: $90000 - $100000 / yr

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Job Summary

Activation & Merchandising Manager - Bon Appétit Management Company

Are you a brand storyteller with a passion for food, hospitality, and creating exceptional guest experiences? Bon Appétit Management Company is looking for an Activation & Merchandising Manager to bring our brand to life - one café, one community, one unforgettable moment at a time.

About the Role
As a key member of our regional team, you'll collaborate closely with our Image + Style team to develop and execute standout customer experiences that drive satisfaction, participation, and revenue. From activating brand initiatives and refreshing café environments to guiding on-site teams and supporting client reviews, you'll be the hands-on champion of the Bon Appétit brand in the field.

What You'll Do

• Activate the Bon Appétit brand through guest-facing experience initiatives (WOWS) and internal people programs, utilizing our activation toolkit and collaborating with our professional design team on account-specific projects
• Travel to accounts 3-4 days per week, providing front-of-house and culinary support including café layout design, smallwares setup, and team training
• Partner with on-site culinary and front-of-house teams to establish and uphold Bon Appétit brand standards, merchandising vision, and Great Expectations 4 (GE4) tactics
• Develop proactive recommendations to refresh guest experiences and support account retention; guide accounts in building and executing impactful business plans
• Review all account-facing content for design quality, grammar, and brand voice; assist in preparing activation materials for client quarterly reviews
• Surface scalable solutions and lead with the mindset of "automating the predictable, so we can humanize the exceptional"
• Support account openings and brand activation events, including travel outside of region as needed

What We're Looking For

• 4+ years of experience in marketing, communications, or public relations - agency or foodservice/restaurant experience strongly preferred
• A genuine passion for great food, guest experience, and sustainability
• Strong writing skills with a sharp eye for grammar, design, and brand consistency
• Proficiency in Microsoft Office, Canva, Adobe Acrobat, WordPress, and Jira
• A proactive, creative, and solutions-oriented mindset with the ability to work independently and manage multiple priorities
• Excellent interpersonal and public speaking skills; comfortable presenting to clients and leading field teams
• BA/BS in Marketing, Communications, Public Relations, or Journalism preferred

Why Bon Appétit?
At Bon Appétit, we believe food is a powerful force for good - for our guests, our communities, and our planet. You'll join a team that values creativity, culinary integrity, and genuine hospitality, with the opportunity to make a visible, lasting impact across a dynamic portfolio of accounts.

Ready to bring the brand to life? Apply today.

Apply to Bon Appetit today!

Bon Appetit is a member of Compass Group USA.

Click here to Learn More about the Compass Story

Associates at Bon Appetit are offered many fantastic benefits.

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave
• Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.

https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_BAMCO.pdf

Req ID: 1544355

Bon Appetit

Johanna P Heidler