Job Description
What You Will Be Doing:
The DSA LogIT PSP Action Request (AR) Specialist provides technical support and end-to-end management of Action Requests within the LogIT Product Support Platform (PSP). Working closely with engineering, quality, program offices, and other stakeholder groups, the specialist ensures that ARs are triaged, investigated, resolved, and documented promptly and accurately while adhering to quality, security, and compliance standards.
Basic Qualifications
* Bachelor's degree in Engineering, Computer Science, Information Systems, or a related technical field (or equivalent work experience).
* Strong analytical and troubleshooting abilities across software and/or hardware domains.
* Previous experience with information
technology (IT) system/software development,
troubleshooting, analysis, reporting and/or data
collection
* Prior customer support experience (i.e. help
desk support, customer-facing roles, trouble-shooting with clients in virtual environment, etc.)
Desired skills
• Prior IT system testing, development or
customer support/sustainment
• Experience with SQL, JIRA, ServiceFlo, JIRA
• Familiarity with PowerShell, Batch, Java
• Previous experience with Military customers
• Prior F-35 ALIS development, testing,
sustainment or user/administrator experience
• Demonstrated Problem-Solving skills
Other Important Information
By applying to this job, you are expressing interest in this position and could be considered for other career opportunities where similar skills and requirements have been identified as a match. Should this match be identified you may be contacted for this and future openings.
Ability to work remotely
Part-time Remote Telework: The employee selected for this position will work part of their work schedule remotely and part of their work schedule at a designated Lockheed Martin facility. The specific weekly schedule will be discussed during the hiring process.
Work Schedule Information
Lockheed Martin supports a variety of alternate work schedules that provide additional flexibility to our employees. Schedules range from standard 40 hours over a five day work week while others may be condensed. These condensed schedules provide employees with additional time away from the office and are in addition to our Paid Time off benefits.
National Pay Statement
Pay Rate: The annual base salary range for this position in California, Massachusetts, and New York (excluding most major metropolitan areas), Colorado, Hawaii, Illinois, Maryland, Minnesota, New Jersey, Vermont, Washington or Washington DC is $70,100 - $123,625. For states not referenced above, the salary range for this position will reflect the candidate's final work location. Please note that the salary information is a general guideline only. Lockheed Martin considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/ training, key skills as well as market and business considerations when extending an offer.
Benefits offered: Medical, Dental, Vision, Life Insurance, Short-Term Disability, Long-Term Disability, 401(k) match, Flexible Spending Accounts, EAP, Education Assistance, Parental Leave, Paid time off, and Holidays.
(Washington state applicants only) Non-represented full-time employees: accrue at least 10 hours per month of Paid Time Off (PTO) to be used for incidental absences and other reasons; receive at least 90 hours for holidays. Represented full time employees accrue 6.67 hours of Vacation per month; accrue up to 52 hours of sick leave annually; receive at least 96 hours for holidays. PTO, Vacation, sick leave, and holiday hours are prorated based on start date during the calendar year.
This position is incentive plan eligible.
Premium Pay Statement
Pay Rate: The annual base salary range for this position in most major metropolitan areas in California, Massachusetts, and New York is $80,600 - $139,840. For states not referenced above, the salary range for this position will reflect the candidate's final work location. Please note that the salary information is a general guideline only. Lockheed Martin considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/ training, key skills as well as market and business considerations when extending an offer.
Benefits offered: Medical, Dental, Vision, Life Insurance, Short-Term Disability, Long-Term Disability, 401(k) match, Flexible Spending Accounts, EAP, Education Assistance, Parental Leave, Paid time off, and Holidays.
This position is incentive plan eligible.
