Responsibilities:

• Own and lead coordination, documentation, tracking and delivery of process improvement, risk mitigation and other initiatives within ACH Payments.
• Own the operational design, execution and readiness activities for complex projects impacting ACH processing capabilities, partnering with technology and other stakeholders to support successful enterprise delivery.
• Analyze current-state operational and business processes, identify efficiency and control improvement opportunities and lead end-to-end implementation of sustainable solutions.
• Act as a key liaison with internal stakeholders and partner teams, building strong working relationships to drive alignment, resolve issues and deliver results.
• Manage day-to-day operational activities, including client profile setup and maintenance, research, investigations and issue resolution, as needed.
• Lead and coordinate User Acceptance Testing (UAT) for ACH-related enhancements, changes and new initiatives.
• Develop, maintain and enhance procedures, process flows, and operational documentation to support business-as-usual operations and change management.
• Proactively identify operational, regulatory and process risks, escalating and addressing issues appropriately.
• Stay informed on banking and payments industry trends and assess their impact on ACH operations and strategy.

Qualifications:

• Extensive experience supporting ACH payment services, including a strong working knowledge of NACHA operating rules and guidelines.
• Solid understanding of payment file formats and end-to-end ACH transmission and processing workflows.
• Demonstrated experience representing operations team in large enterprise projects, with accountability for operational design, controls, and post0implementation stabilization.
• Proven experience leading business analysis, process improvement and initiatives within an ACH payments environment.
• Demonstrated ability to independently manage complex initiatives with minimal oversight while delivering high-quality results.
• Strong critical thinking skills, with the ability to challenge existing processes and recommend effective alternatives.
• Excellent organizational and prioritization skills, with the ability to manage multiple concurrent initiatives in a fast-paced environment.
• Demonstrated ability to influence, coordinate and direct activities across teams without direct authority.
• Strong problem-solving, negotiation and conflict management capabilities.
• Professional, effective written, verbal and interpersonal communication skills, with experience communicating at multiple organizational levels.
• Sound and timely decision-making skills that demonstrate judgment, flexibility and resourcefulness.
• High level of integrity, customer focus and accountability.
• Self-starter with a strong sense of ownership and commitment to continuous improvement.

Education:

• Bachelor0degree or equivalent relevant experience.

The typical base pay range for this role is between $82K - $106K depending on job-related knowledge, skills, experience, and location. This role may also be eligible for certain discretionary performance-based bonuses and/or incentive compensation. Additionally, our Total Rewards program provides colleagues with a competitive benefits package (in accordance with the eligibility requirements and respective terms of each) that includes comprehensive health and wellness benefits, retirement plans, educational assistance and training programs, income replacement for qualified employees with disabilities, paid maternity and parental bonding leave, and paid vacation, sick days, and holidays. For more information on our Total Rewards package, please click the link below.