Northern Tool + Equipment

Accounts Receivable Manager

Northern Tool + Equipment • $80K — $100K *
Burnsville, MN 55337In-Person
Finance & Insurance
Less than 5 years of experience
1 month ago
Job Overview by Ladders

Qualifications

  • Bachelor's degree in Accounting or Finance
  • 3+ years in Accounts Receivable and Credit/Collections, preferably in retail
  • 2+ years in fraud prevention roles
  • 3+ years supervisory experience
  • Skilled in using verification tools like White Pages Pro and LexisNexis
  • Thorough knowledge of accounting practices related to credit and collections
  • Proven ability in building business relationships across all levels

Responsibilities

  • Manage relationships with credit issuers and merchant processing partners
  • Oversee fraud detection for card-not-present transactions
  • Address complex inquiries from Credit Operations
  • Ensure timely processing of check payments and refunds
  • Monitor credit card fraud and chargeback losses
  • Develop metrics for fraud reporting and mitigation
  • Lead process improvement initiatives across departments

Benefits

  • Collaborative and positive work culture
  • Professional development opportunities
  • Support for employee growth and motivation
  • Access to tools and resources for effective performance analysis
  • Engagement in cross-functional projects to enhance systems and processes
Full Job Description
Description

Your top priority as an Accounts Receivable Manager is to manage and oversee all accounts receivable and fraud functions in a manner which will ensure timely and cost-efficient processing of orders, minimized chargeback losses and coordination of processes with the Company's credit issuer. Reviews and makes recommendations for fraud mitigation and loss prevention while analyzing data and industry trends and providing appropriate reporting. Your positive, professional, roll-up-your-sleeves-to-help attitude contributes to our winning culture and makes sure we leave a lasting impression.

Key Responsibilities:
  1. Manages the relationship with the Company's private label credit issuer, merchant card processing bank, gift card fulfillment provider, and check guarantee service. Ensures that all outstanding issues and processes between Northern and these vendors are resolved in a timely and professional manner.
  2. Manages all facets of fraud detection and prevention for card not present channels while also staying current with new fraudulent activities that may breach the organization's security measures.
  3. Responds to escalated and complex inquiries forwarded by Credit Operations personnel that require additional follow-up.
  4. Manages the timely processing of check payments with mail orders and the related bank processing relationship.
  5. Manages the timely processing of customer refund checks. Monitors the outstanding refund check balance and partners with the Indirect Tax team to identify and comply with all unclaimed property laws.
  6. Develops reporting to monitor the type and amount of credit card fraud, returned checks and charge backs. Identifies changes in business processes to reduce or limit fraud and chargeback losses.
  7. Establishes the semi-annual budget for credit card discounts, gift card fulfillment costs, returned checks and credit card chargebacks based on current and historical trends.
  8. Performs all monthly close activities including, but not limited to, reconciliation of the accounts receivable sub-ledger, refunds due to Retail customers, and gift card liability accounts in an accurate and timely manner.
  9. Participates in and leads cross-functional process and system improvement initiatives.
  10. Understands and benchmarks the current order-to-cash processes, including involvement and recommendation in areas such as IT system upgrades, customer service processes, and sales team procedures. Manages all facets of fraud detection and prevention for card not present channels while also staying current with new fraudulent activities that may breach the organization's security measures.
  11. Selects new software or hardware and develops safety procedures to ensure minimal risk of fraud along with managing the relationship with vendors who support this hardware or software.
  12. Analyzes the success of existing fraud rules and strategies while also developing and implementing new solutions to improve effectiveness and efficiency within the program.
  13. Monitors credit card fraud order activity and takes necessary action to reduce losses and increase processing efficiency of suspected fraud-order holds.
  14. Develops and maintains all documentation, supporting rationale and analysis to support all fraud prevention rule enhancements/additions ensuring a comprehensive audit trail is maintained.
  15. Monitors credit card chargeback losses and takes necessary action to reduce charge backs and aids increase recoveries on charge backs.
  16. Supervises and manages employees as it relates to all projects or related work, establishes key performance requirements, clarifies responsibilities of those supervised, conducts performance appraisals and plans for individual employee development.

What you will bring to the table:
  • Bachelor's degree in Accounting or Finance.
  • 3+ years of experience with Accounts Receivable and Credit/Collections experience in a large private or publicly traded retail company with a strong internal control environment.
  • 2+ years of relative experience in a similar fraud prevention position.
  • 3+ years of supervisory experience with proven skills in the areas of motivation, employee development and change management.
  • Experience managing relationships and usage of personal or business verification tools such as White Pages Pro, LexisNexis, etc.
  • Thorough knowledge of accounting policies and procedures as they relate to the credit and collections function.
  • Ability to establish strategic business processes to minimize chargebacks based on emerging patterns of fraudulent activity
  • Ability to determine effective collection plans in order to minimize delinquent accounts.
  • Proven ability to build strong business relationships at all levels throughout an organization.
  • Demonstrated high level of initiative and drive; ability to multi-task, work efficiently, problem solve and manage deadlines in a fast-paced, high growth environment.
  • Experience with a large-scale ERP system; Microsoft Dynamics AX experience preferred.
  • Broad knowledge of Order to Cash business requirements and processes
  • Ability to communicate effectively, both orally and in writing, with a wide variety of customers, Company personnel and others.
  • Demonstrates Northern Tool + Equipment's 12 Core Competencies.

About Northern Tool + Equipment

Northern Tool + Equipment is a retailer of tools and equipment for do-it-yourselfers, contractors, and industrial customers. The company was founded in 1981 and is headquartered in Burnsville, Minnesota. Northern Tool + Equipment operates over 100 retail stores in 21 states, as well as an online store. The company offers a wide range of products, including power tools, hand tools, generators, pressure washers, air compressors, welding equipment, and more. Northern Tool + Equipment is committed to providing high-quality products and excellent customer service to its customers.
Learn more about Northern Tool + Equipment
Size
2,000 employees
Industry
Retail & Consumer Goods
* Ladders Estimates

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