Job Purpose TheAccounts Receivable & Credit Manager oversees the company's credit andaccounts receivable functions, including credit risk, collections, cashapplication, customer accounts, and reporting.
TheManager ensures effective credit and collection practices that support salesgrowth, healthy cash flow, and appropriate risk controls. The role also leadsprocess improvement, automation, ERP optimization, and the use of AI andtechnology to improve efficiency, accuracy, and decision-making.
Duties and responsibilitiesCreditManagement & Risk• Manage the company's credit function and ensure compliance with creditpolicies.
• Review customer credit applications, financial information, credit reports, andreferences.
• Approve or recommend credit limits, terms, and risk classifications withinestablished authority.
• Monitor credit exposure, payment performance, and changes in customer financialcondition.
• Work with the company's credit insurance provider and monitor insured customerexposure and requirements.
AccountsReceivable & Collections• Oversee AR operations and ensure timely collection of outstanding balances.
• Monitor AR aging, DSO, overdue accounts, customer payment trends, and creditrisk.
• Develop collection strategies and escalate high-risk or delinquent accounts asrequired.
• Work with Sales and Shipping to resolve billing disputes and payment issues.
• Monitor bad debt exposure and recommend provisions or write-offs.
• Maintain professional relationships with customers while achieving timelyresolution of outstanding balances. Cash Application & AR Operations
• Ensure timely and accurate posting of customer payments, including EFT,cheques, cash, credit cards, wires, and L/Cs.
• Oversee account reconciliations, unapplied cash, adjustments, credits, andwrite-offs.
• Manage month-end and year-end AR closing and reporting.
OrderRelease & Reporting• Oversee credit approval and sales order release processes.
• Review and authorize orders exceeding credit limits or payment terms withindelegated authority.
• Provide regular reporting to the Director of Finance on AR aging, collections,credit exposure, and key metrics.
• Support cash-flow forecasting and maintain accurate AR and credit records inthe ERP.
Leadership,Process Improvement & Technology
• Lead, coach, and develop Credit and AR staff.
• Establish departmental priorities, procedures, and performance expectations.
• Identify and implement opportunities for process improvement, automation, andstronger internal controls.
• Optimize ERP functionality and workflows to reduce manual work and improve dataaccuracy.
• Leverage AI, automation, analytics, and other technologies to improve credit,collections, reconciliation, reporting, and overall efficiency.
• Work closely with Sales, Purchasing, Shipping, and Finance to improve processesand ensure consistent application of company policies.
• Perform other duties and special projects as assigned by the company.
Qualifications• CCP designation preferred.
• Post-secondary diploma or degree in Accounting, Finance, BusinessAdministration, or related field.
• Minimum 8 years of progressive Credit and Accounts Receivable experience,preferably with supervisory or management experience.
• Strong knowledge of commercial credit, collections, credit risk, and ARmanagement.
• Strong ERP experience and ability to analyze financial and AR data.
• Experience with process improvement, automation, ERP optimization, AI, ortechnology implementation.
• Strong Microsoft Office skills, particularly Excel.
• Excellent analytical, organizational, problem-solving, communication, andleadership skills.
• Ability to manage competing priorities and work effectively in a fast-pacedenvironment.
• High level of accuracy, confidentiality, and professionalism.
Working conditions EmploymentType: Full-time, 40 hours per week
- Schedule: Monday-Friday, 6:30 a.m.-2:30 p.m.
- Office based
Benefits
- Extended Health and Dental Benefits
- Flex Spending Account Program
- RRSP Matching Program
