Competition Number: REQ 7362TITLE: Accounts Receivable Coordinator
DIVISION: Office of the Registrar
SALARY: Payband I, starting rate $40.39 per hour
SCHEDULE: Monday to Friday, 8:30 am - 5:00 pm
HOURS PER WEEK: 37.5
LOCATION: 230 Richmond Street East
WORK MODALITY: Hybrid (2 days on-site, 3 days remote)
STATUS: Full-TimeSupport
VACANCY: Replacement
EFFECTIVE DATE: Immediately
CLOSING DATE: June 19, 2026
Key Responsibilities:- Examining and verifying students' outstanding accounts for accuracy; following up on balances by sending statements, letters, and reminders; placing AR holds after reviewing aging reports; and ensuring Stu-view accounts and Web payments are reflected accurately and in a timely manner.
- Resolving payment issues (e.g., missing payments) by analyzing electronic Web payments (Moneris) against student accounts; providing detailed explanations of additional charges; and ensuring all payments are correctly applied and understood by students.
- Making financial decisions and advising stakeholders, including authorizing registrations and waiving penalties in line with policies; liaising with Registrar's Office coordinators on due dates, late fees, holds, OSAP uploads, and student communications regarding outstanding balances and deadlines.
- Assisting students with financial difficulties through one-on-one meetings to discuss their situation, arrange and configure deferral/automated instalment payment plans, set due dates, and follow up with written communication of the agreement while monitoring for smooth operation.
- Tracking instalment payments in SIS to ensure timely payments, following up on NSF cheques, declined credit cards, and chargebacks, and reviewing, interpreting, and resolving discrepancies in student financial records.
- Other duties as assigned.
Educational and Experience Requirements:- Three-year diploma/degree from a recognized post-secondary institute in Business with Accounting major.
- Collection agency training/conferences, and debt reduction techniques training is required.
- Minimum of five (5) years' progressive experience in handling of collection and receivables with either Accounts receivable department or Collection agency.
- Preferable experience on mainframe system (Banner Ellucian).
Skills andAttributes:- Ability to manage projects.
- Solid analytic, coordination and time management skills.
- Excellent communication, collaboration, teamwork and interpersonal skills at a professional level.
- Demonstrated commitment to uphold the Polytechnic's priorities on diversity and equity.
Interview process may consist of a practical skills component. Notes: - The Polytechnic requires proof of degrees, credentials or equivalencies from accredited regional or federal post-secondary institutions and/or their international equivalents. Credentials may require validation at the time of interviews or offer.
- Priority will be given to internal candidates per our Support Staff Collective Agreement. External candidates are welcome to apply, and their applications will be considered after the internal review is complete. George Brown Polytechnic may keep applications for up to 12 months and may contact you for future opportunities.
